The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.73

4.7 Rating 1,866 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

Metrics

Info

4.7

Based on 1,866 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Really Good Whisky Company 5 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order for the Emerald Edition of the Whiskey Advent Calendar as a gift for my wife on Oct 8 - almost 2 full months before Dec 1, when the calendar starts. I paid 63 USD for the shipping level "3-15 days - landed price including tax - 8-15 days." 12 days later, I received an email telling me that my order was shipped but offering no tracking number. As I write this, it's been 46 days since I placed my order, and I have not received it. 4 days ago, I wrote them to explain my situation, ask if they had any more information about my shipment, and see if there was anything more that they could do to help me. I have received no reply to my cry for help, but today, they sent me a request to review how well they've done. I understand that international shipping can be unpredictable, but after paying over $200 to them, I expected the shipment to at least be tracked, and I expect more from them than to be ghosted. December will be here in one week, I have no delivery, and not even an automated response from them. Thankfully, PayPal allows people to reverse their charges for non delivery of goods, and I will be taking advantage of that opportunity if my situation does not change in some way very soon. I will change my review, if possible, if my situation changes in some way. Caveat emptor. Update: It's been 2 weeks since I contacted them to request information and help (2 months since paying for the item I never received). I have still received no response. Also, when they automatically requested this review, they offered an additional small item, but they have not followed up on that either. I cannot recommend Really Good Whisky Company to anyone in the strongest terms possible. Lost or unfulfilled items are annoying, but understandable. However, absolutely no response to an unsatisfied customer even weeks later is unacceptable for any company. I will never be doing business with them again.”

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Posted 2 years ago

“We haven't tasted the whisky yet but I would've given five stars if not for the damaged package. Looking forward to trying it all!”

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Posted 2 years ago

“The advent calendar came much quicker than I anticipated, and was exactly as advertised.”

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Posted 2 years ago

“we have not gotten our order yet, it has been stuck in transport. Customer services has been responsive though & is trying to help.”

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Posted 2 years ago

“The delay in shipping was to be expected. The lack of communication on that time frame was poor. Multiple emails and DM’s went unanswered.”

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Posted 2 years ago

“Customer service is fantastic! My purchase required international shipping and the product arrived as expected. The company provided me a tracking number so I knew about the time my purchase arrived.”

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Posted 2 years ago

“Still loving the blind tastings. Keep up the good work.”

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Posted 2 years ago

“Great service - prompt and reliable. Excellent quality too! Can’t wait for my husband to open his whisky tasting set!!”

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Posted 2 years ago

“Good quick service, but presentation box damaged in transit. Replacement box issued promptly but obviously not ideal.”

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Posted 2 years ago

“The ordering process was straightforward and the Advent Calendar arrived in good condition. Now to wait until December!”

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Posted 2 years ago

“Good product but slow delivery.”

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Posted 2 years ago

“Got it right in time for Christmas”

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Posted 2 years ago

“The advent calendars along with the video tastings and reviews are one of the highlights of our holiday season!!”

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Posted 2 years ago

“Excellent service, found exactly what I wanted and it was delivered when they said, cannot fault the service or the product. Recommended.”

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Posted 2 years ago

“Advent calendar arrived in time but not yet tried it!”

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Posted 2 years ago

“I ordered an advent calendar which arrived quickly and looks like it has some very interesting whiskeys in it”

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Posted 2 years ago

“Great customer service and order arrive in good time”

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Posted 2 years ago

“I purchased the Really Good Whisky Advent calendar for my son-in-law for Christmas. I know he will really enjoy it. I can't wait to give it to him. I live in Alaska and was concerned about receiving it in time. I shouldn't have worried because it was here exactly when they said it would come. Thank you.”

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Posted 2 years ago

“Excellent service! Good prices, easy to order and they deliver too.”

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Posted 2 years ago

“Really prompt delivery and just as described. Won't hesitate to buy again.”

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Posted 2 years ago

The Really Good Whisky Company is rated 4.7 based on 1,866 reviews