The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,362 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 15th February 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent flowers . Great people to deal with . Perfect in every way .”

Helpful Report

Posted 1 year ago

Hello Doretta, Thank you for your very kind review, we really appreciate it! Take care, The Real Flower Company

Posted 1 year ago

“the flowers were beautiful and lasted of a full two weeks Very pleased with them”

Helpful Report

Posted 1 year ago

Thank you so much, Karen, for taking the time to give such a glowing 5 star rating of The Real Flower Company. I'm so glad that you enjoyed our flowers and that they lasted for a full two weeks. We really appreciate your kind words and am so glad that you were pleased. With best wishes from all at The Real Flower Company.

Posted 1 year ago

“I ordered an arrangement for Easter which was delivered on the Thursday before Easter sadly by Easter Sunday five of the roses were looking more than tired. The arrangement was in a nice cool room kept out of the sun. It was a beautiful arrangement that sadly didn't stay beautiful for long ☹️”

Helpful Report

Posted 1 year ago

Dear Emma, Thank you so much for your feedback on The Real Flower Company. I am sorry to hear that although the arrangement was beautiful, it didn't last as long as it should. We will contact you privately in order to try and rectify the disappointment for you. Thank you for taking the time to review us and we will be in touch shortly. With best wishes from all at The Real Flower Company.

Posted 1 year ago

“Excellent service - especially when I had made an error on the order - rectified quickly and kindly! Recipient delighted with her flowers.”

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Posted 1 year ago

Thank you so much for your incredible 5 star review of The Real Flower Company! We are so thrilled that you were delighted with your gifted flowers, and even more impressed by our exemplary service - especially when you had made an error on the order! We truly appreciate your loyalty and look forward to providing you with more great service in the future. With best wishes from all at The Real Flower Company.

Posted 1 year ago

“Lovely scented bouquets which I’ve ordered for years now. The one time my roses arrived a bit battered, the RFC sent me another as reimbursement. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you so much, Katherine, for your five star rating of The Real Flower Company! We are delighted to hear of your long-standing satisfaction when ordering our lovely scented bouquets. It is so wonderful to hear that we provided swift reimbursement after the roses arrived a bit battered. Thank you for being such a loyal and faithful customer! With best wishes from all at The Real Flower Company.

Posted 1 year ago

“Dear Sir The flowers were beautiful and my wife was very pleased, but we were disappointed that from day one flowers started to die. we found two were damaged, but we expected them to look good for more than two/three days. kind regards Nick”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Nick. We appreciate you taking the time to let us know about your experience. We apologise for the disappointing state of the flowers. We are sorry that they started to die and that two were damaged. It is our goal to provide nothing but fresh, high-quality flowers. We would like to make amends for this issue, so we will contact you privately with a solution for you. Thank you again for your review and we will be in touch to try and rectify this. With kind regards, The Real Flower Team.

Posted 1 year ago

“A hard review to write really as although I have put 3 stars, I do not want my review to stop anyone from buying from this company! The flowers were expensive, which I believed would also be a reassurance as to the product. Flowers arrived in a superb box that fully protected them in transit, however once out, the roses were clearly dead/browning and falling apart at the petals. I complained and received without question exceptional customer service from the team, they were brilliant and understanding. They sent the same replacement bouquet as compensation. The replacement although the same had two issues, one was the same as the first, although not as bad but still not as expected and certainly did not last 5 days minimum and the second issue being the bouquet was in two parts, did not look as nice in the box and obviously we then had to put it together. Just not as nice as all. So why didn't I contact them again...well because the original occasion was extremely important to us and after being pointed to this company by a nationally respected events florist, I expected perfection...I got perfection in customer service but the occasion had passed by, as had the suprise to my partner, so accepted the second bouquet, which still looked ok. Great customer service would not make me shop with them again but I urge others to still buy from this company as I hear and believe they are great, I'm sure my case is very rare!”

Helpful Report

Posted 1 year ago

Dear Spencer. thank you for your review and we were sorry that you were disappointed with the fresh from the farm box, but you were happy with the response from our Customer Services. We do appreciate that the flowers you received aren't for everyone as they are a different arrangement than our bouquets, as its a product that its put together by the recipient, which gives them the opportunity of being creative. We would love to be able to entice you back, so if you ever need to send flowers again, please contact us directly at info@realflowers.co.uk so that we can chat about other products that we do. With best wishes The Real Flower Team.

Posted 1 year ago

“I love your flowers. Unfortunately the flowers I sent for my sisters 70th birthday didn’t last very long. She rang you and you were very apologetic and sent her some more. She said they didn’t last very long. She said I shouldn’t order from you anymore but I don’t think she understands that they are not cheap Tesco flowers without scent and I will definitely use you again.”

Helpful Report

Posted 1 year ago

Dear Elaine, thank you for feedback and we are sorry that the flowers didn't last as long as they should have. We are very grateful that you gave us 5 stars and that you will be order from us again, even though your sister was disappointed with the arrangement. Thank you for your support, its very much appreciated. Best wishes from all at The Real Flower Company.

Posted 1 year ago

“Stunning flowers, as always! The recipients were delighted with them, said they smelt beautiful and sent a photo of them spread over several vases there were so many.”

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Posted 1 year ago

Dear Amanda Many thanks for your nice review. It's so lovely to hear that the flowers were a success and that everybody was happy! With best wishes from all of us at The Real Flower Company

Posted 1 year ago

“To hear back from friends ,when they thank me from flowers from the Real Flower company, is special. They often mention the amazing fragrance!”

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Posted 1 year ago

Dear Hilde Such a kind review, thank you so much. We're so pleased that your gifts of flowers are truly appreciated - what a thoughtful friend you are! With best wishes from all of us at The Real Flower Company

Posted 1 year ago

“Lovely as always; delivered on time in good condition; worth the expense for sure”

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Posted 1 year ago

Thank you so much for your kind review - it's lovely to get such nice feedback. Best wishes from all at The Real Flower Company

Posted 1 year ago

“Super helpful on the phone and in all email correspondence. Ordered 2 x boxes of pink and cream rose petals which we scattered on the water after we scattered my parents ashes. Everyone said what a lovely idea and how beautiful they were. Would definitely recommend this company. Thank you for your part in making my parents celebration of life special.”

Helpful Report

Posted 1 year ago

Dear Susan Many thanks for your kind review, we were so happy to be able to help. With best wishes from all at The Real Flower Company

Posted 1 year ago

“Easy choice and order. Arrived exactly as planned , with lovely presentation and sustainable wrapping. My great Aunt very pleased.”

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Posted 1 year ago

Thank you for taking the time to review us, Nicola. So great to hear Aunty was so pleased with her delivery too! Warm regards, Ciera, and The Real Flower Team

Posted 1 year ago

“From start to finish, a perfect experience. I will never buy flowers online from anyone else! Easy, clear website with honest pictures. Quick delivery, great communication throughout and most importantly of all, truly wonderful flowers that arrived in perfect condition and seemed to last forever - the attached photo was taken 8 days after the flowers were delivered. And they came with a beautiful card (a lovely surprise touch!) I cannot rate The Real Flower Company highly enough.”

The Real Flower Company 5 star review on 12th April 2023

Helpful Report

Posted 1 year ago

Ian, thank you so much for this very kind review! We're so happy to hear the flowers were so loved, and are still going strong. It was a pleasure creating your order for you, and we look forward to helping you with your next! Your thoughtful and kind words are much appreciated by our very small, dedicated team. With all best wishes, All at The Real Flower Co.

Posted 1 year ago

“We adore your flowers and for the last 15+ years have only ordered from you. Only disappointment this time was that the gift card was omitted , thankfully I was with my mother when they were delivered otherwise it would have been a mystery!”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for brining this to our attention! Feedback is always welcomed so we can then improve the service we offer for our customers. If we can help with anything at all, please do get in touch with us. Kind regards, The Real Flower Company

Posted 1 year ago

“Very pleased to find beautiful UK grown and eco-friendly flowers. Excellent service”

Helpful Report

Posted 1 year ago

Hello Matthew, Thanks for the review! We're so pleased to be able to offer UK grown flowers to our customers, and them be so well enjoyed. Thank you again, The Real Flower Team

Posted 1 year ago

“Beautiful flowers and foliage specifically selected and arranged for my 95 year old Mother whose sight is failing thank you”

Helpful Report

Posted 1 year ago

Hello, and thank you for choosing us to send flowers for you. With best wishes, The Real Flower Company

Posted 1 year ago

“My sister was amazed and utterly delighted utterly delighted”

Helpful Report

Posted 2 years ago

Thank you so much for leaving such a kind review! We're thrilled to hear that your sister enjoyed her flowers! Best wishes, The Real Flower Team

Posted 1 year ago

“I use The Real Flower Company all the time, their flowers are amazing and the smell when you open the box is just fantastic!”

Helpful Report

Posted 2 years ago

Ben, Thank you so much for sharing these kind words! We're so happy to hear that you enjoy our flowers and we really appreciate your continued support! Hopefully we see your name come up again soon! Best wishes, The Real Flower Team

Posted 1 year ago

“Flowers arrived on time and were perfect. Have knocked one star off as they didn’t last as long as I hoped - I guess this was due to them being in and out of the venue and travelling- but for the price was disappointed they didn’t last longer”

Helpful Report

Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,362 reviews