The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,337 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 8th January 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful sweet peas, in a great range of colours, arrived on the day agreed, in great condition, and with helpful instructions. They smell amazing too!”

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Posted 5 years ago

“Beautiful sweet peas, arrived fresh and bright, thank you”

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Posted 5 years ago

“Beautiful, scented, fresh flowers arrived promptly in excellent condition and protective packaging. The second bouquet I ordered was Sweet Peas for my Mum. Oh how lovely and nostalgic they are, reminiscent of the scent of the gardens in my childhood.As for the dark chocolate floral creams, they were so pretty just to look at we took photos of them and they tasted exquisite. A very classy company. Thank you.”

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Posted 5 years ago

“Helpful, kind and caring service. Thank you to Chrissy who I placed my order with.”

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Posted 5 years ago

“Beautiful flowers and excellent customer service”

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Posted 5 years ago

“It took awhile for me to send in my order, my own fault,but I was very happy with the service and I know the flowers arrived at their destination ,date and time as stated. The receivers were very happy with the beautiful flowers. . Thank you”

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Posted 5 years ago

“Excellent flowers and delivered on tiem”

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Posted 5 years ago

“Mum was delighted, beautiful flowers”

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Posted 5 years ago

“Although the flowers were fine on delivery they only lasted 3 days. The herbs faded after 2 days and the roses followed soon afterwards This is not nearly good enough for a bouquet costing over £100 and it compares unfavourably with those of other suppliers which cost significantly less”

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Posted 5 years ago

We guarantee our flowers for 5 days, please see our website for further information. Should our flowers not last there is a procedure to follow, also on our website. Having spoken with Martin, he will be receiving a beautiful fresh replacement bouquet to enjoy tomorrow. RFC.

Posted 5 years ago

“Fantastic quality”

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Posted 5 years ago

“Flowers are beautiful but arrived tired looking because although despatched on 28th they didn’t arrive in Edinburgh till the afternoon of the 30th which sadly was too late for the presentation to staff planned for the morning of 30th I had asked for delivery on 29th. I didn’t want to complain because I know how busy Chelsea must have made you. The sweet peas have revived so I am enjoying them but it wasn’t the plan! So I rate your flowers as lovely but maybe Edinburgh is too far away.”

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Posted 5 years ago

So sorry to hear that the flowers didn't arrive on time. Please contact us, if you haven't already, so that we can make up for it. Unfortunately, despite our best efforts, we do sometimes get let down by our couriers. Kind regards, RFC

Posted 5 years ago

“Such beautiful flowers presented in the most gorgeous green box.”

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Posted 5 years ago

Thank you for your review, so pleased to hear you have enjoyed our flowers. RFC

Posted 5 years ago

“Beautifully scented flowers but sad to see that on delivery the roses are already turning brown and the sweetpeas are limping. Shame as the flowers smell stunning but quality isn't as expected from The Real Flower Company.”

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Posted 5 years ago

Sorry to hear that your flowers have been bruised in transit. Please contact us, if you haven't already, so that we can try to help. RFC Customer Service Team

Posted 5 years ago

“Fantastic service”

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Posted 5 years ago

Thank you for your review, so pleased to hear you have enjoyed our flowers and our service. RFC

Posted 5 years ago

“Excellent service and flowers”

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Posted 5 years ago

Thank you for your review, so pleased to hear you have enjoyed our flowers and our service. RFC

Posted 5 years ago

“Just received the bouquet which is beautiful. It really has the ‘wow’ factor!”

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Posted 5 years ago

Thank you for your review, so pleased to hear you have enjoyed our flowers. RFC

Posted 5 years ago

“Flowers arrived recipient loved them”

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Posted 5 years ago

Thank you for your comments, so pleased to hear you have enjoyed your flowers. From the Customer Services Team - RFC

Posted 5 years ago

“Really disappointed with the sweet peas this time, most of the lower petals fell off on the third day as you can see by my photo. Have purchased previously and quality was much better. Big disappointment Lynn”

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Posted 5 years ago

This customer kindly contacted us to advise the flowers hadn't lasted, she received a fresh bouquet to make up for it. from the Customer Service Team - RFC

Posted 5 years ago

“Actually I was quite disappointed this time. I don't use the Real Flower Company that often - typically for very special occasions. In the past the quality and service has been of a very high standard, however on this occasion regrettably it wasn't. I ordered two arrangements for my Wife - to celebrate our Wedding anniversary and one of the arrangements did not contain the flowers that I ordered (Lily of the Valley) and the other, a medium bouquet of Piaget roses were beginning to brown at the dges the day we received them. I have attempted to contact the Real Flower Company via their website but I'm not sure that the message was received. Disappointing.”

Helpful Report

Posted 5 years ago

I'm sorry to hear this Mr Higgs, Please call us so that we can try to put this right for you. from the Customer Service Team - RFC

Posted 5 years ago

“I love The Real Flower Company. I order by telephone usually and always speak to a nice, helpful person who seems to know exactly what I want. The service is excellent and reliable; the roses are beautiful.”

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Posted 5 years ago

Thank you for your comments Fiona, We are so pleased to hear that you continue to be satisfied by our high standards. from the Customer Service Team - RFC

Posted 5 years ago

The Real Flower Company is rated 4.4 based on 1,337 reviews