The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,313 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 12th November 2024

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range and nicely delivered”

Helpful Report

Posted 2 years ago

Helen, thank you. We will pass on your lovely feedback! All the best, All at TRFC

Posted 2 years ago

“Beautiful flowers - especially as all I wanted to send to my friend were Dahlia's. I was kept up to date with the tracking information which was great. would not hesitate to re-order and recommend.”

Helpful Report

Posted 2 years ago

Hello Liz, Your kind words mean a lot to our small team, and I will let the florists know to keep up the good work! Kind regards, Ciera and The Real Flower Team

Posted 2 years ago

“Beautiful flowers delivered on time. Phoned when placing order as Stripe payment system didn't work first time but tried again and no issues. Just a computer glitch possibly. Have ordered from The Real Flower Company before and always had good quality flowers arrive, with good variety and scent.”

Helpful Report

Posted 2 years ago

Hello, and thank you for the review! We're glad we could help you place your order after the little hiccup that occurred. Your review is very appreciated. Best wishes, Ciera and The Real Flower Company

Posted 2 years ago

“Delivery good but flowers disappointing, already tired- looking on arrival. I paid a lot for a larger bouquet, but there didn’t seem to be that many blooms. I want very much to champion independents, but this was a bit disappointing.”

Helpful Report

Posted 2 years ago

“The flowers were delivered in poor condition. My mother in law had to send photographs and an email to get a replacement bunch sent out. The issue was resolved but I am really disappointed, the flowers were to cheer her up at a difficult time not to add a job to her to-do list. Had she not had the energy to complain I would have unknowingly paid £50 for some flowers that had turned brown on day two.”

Helpful Report

Posted 2 years ago

Hello Lisa, Thank you for taking the time to review us. We're sad to hear that you were disappointed with the flowers delivered. We do ask for photographs when flowers arrive not looking so great, so we can get to the bottom of why this happened. It's important for us to look into it so we can avoid it from happening with future deliveries and orders. We sent replacements out so that fresh new flowers could be enjoyed, as we knew it wasn't our usual standard, and definitely don't want our customers to have this experience, especially at such a difficult time. If we can help with anything else please do get in touch with us. Kind regards, The Real Flower Company

Posted 2 years ago

“The service was above and beyond, and the kindness was really appreciated.”

Helpful Report

Posted 2 years ago

Thanks Enid, we try our best! If we can help with anything else just let us know. Warm regards, The Real Flower Company

Posted 2 years ago

“I wanted to choose British grown flowers for my daughter's birthday, that was very important to me. They were delivered on her birthday around mid morning and she loves them. She tells me they are beautifully scented too, with rosemary and pelargoniums maybe? She said they are the loveliest flowers she's ever had, and you can't say better than that! So, thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for choosing us to send flowers to your daughter for such a special occasion! We're really happy to hear they were so loved too! Your thoughtful words mean a lot, Rebecca. Warm wishes, Ciera and The real Flower Company

Posted 2 years ago

“Quick, with accurate time of delivery - nice selection of UK flowers at reasonable cost”

Helpful Report

Posted 2 years ago

Thanks for the review Andrew! We're so glad you chose us to send flowers. All the best, The Real Flower Team

Posted 2 years ago

“Have loved this company and it’s flowers for many years Sadly this batch arrived brown - picked off those brown petals, cut stems diagonally, tried to revive in water but they never made it and within 24 hours heads all drooped downwards Wasn’t hot on arrival but looked like they hadn’t survived delivery”

Helpful Report

Posted 2 years ago

Hello David, We're really sad to hear this! We'd love to try and help you, as we absolutely don't want to cause any disappointment to our customers. Please email us with photos at info@realflowers.co.uk and we can look further into this for you. Best wishes, The Real Flower Team

Posted 2 years ago

“The Real Flower Company has wonderful flowers as a matter of course but it also has spectacular service, going the extra mile and showing great flexibility when needed. I could not recommend them more highly.”

Helpful Report

Posted 2 years ago

Hello Miles, Your review is unbelievably kind, and we thank you so much for it. We're always here if you need help with anything! From All at The Real Flower Company

Posted 2 years ago

“The arm protectors are fine, but too much packaging came with the order. If the arm protectors had been wrapped more simply they could have been delivered by Royal Mail and the postage would have been cheaper than dpd”

Helpful Report

Posted 2 years ago

Thank you for leaving this review! We have messaged you privately explaining why we use DPD over Royal Mail. Please get in contact with us if you have any more questions. Best wishes, The Real Flower Team

Posted 2 years ago

“I have used The Real Flower Company for several years and have always been more than pleased with the service and beautiful flowers I have sent to people. Truly exceptional in every way.”

Helpful Report

Posted 2 years ago

Pamela, Thank you so much for this review. Your loyalty is greatly appreciated and we are so glad to be able to provide you and your friends with flowers. Best wishes, The Real Flower Team

Posted 2 years ago

“Superb flowers, plants, service. Always. The best flowers and plants in tne world.”

Helpful Report

Posted 2 years ago

Thank you so much for this amazing review, Elizabeth. We are all delighted to hear that you have had such a positive experience ordering from us, your continued support means a great deal. Best wishes, The Real Flower Team

Posted 2 years ago

“Always difficult to review a product when one isn’t the recipient. However, our friends phoned and emailed to say the dahlias were fresh and nicely packed. Also I had made a mistake on the calendar and when i phoned Customer Services I was answered immediately and told the error would be righted immediately. . . . And it was! So thank you Real Flower Co”

Helpful Report

Posted 2 years ago

Gillian, Thank you so much for leaving this review, we really appreciate it! I am so happy to hear that your friends enjoyed their flowers and that our customer service team managed to help you fix the error. Best wishes, The Real Flower Team

Posted 2 years ago

“Dahlias and pink roses were lovely; unfortunately cream roses not in great condition”

Helpful Report

Posted 2 years ago

“The flowers were beautiful and arrived on time. The recipient was very happy to receive them”

Helpful Report

Posted 2 years ago

Helen, thank you for sharing this. I am overjoyed to hear that the delivery went smoothly and that the flowers were enjoyed by the recipient. Thank you for ordering from us! Best wishes, The Real Flower Team

Posted 2 years ago

“Gorgeous flowers, brilliant delivery.”

Helpful Report

Posted 2 years ago

Thank you for leaving such a kind review, Sue! I am so happy your experience ordering from us was a positive one! Best wishes, The Real Flower team

Posted 2 years ago

“First time using The Real Flower Company and was delighted with the quality of the bouquet. It had an amazing impact on the recipient. The delivery process (third party) was very traumatic, nearly resulting in non delivery and ruined flowers , but was rescued by their customer services team .. something to keep in mind for Saturday deliveries.”

Helpful Report

Posted 2 years ago

Thank you for leaving this review, Kevin. We are all glad to hear that you appreciated the quality of the bouquet and that the recipient enjoyed the flowers! I apologise for the issues with the courier but I am happy it all got sorted. Best wishes, The Real Flower team

Posted 2 years ago

“Bought edible flowers to decorate a cake. Great success.”

Helpful Report

Posted 2 years ago

Julia, I am so happy to hear that the cake was a success! Thank you for sharing your experience with us. Best wishes, The Real Flower Team

Posted 2 years ago

“Excellent service. Flowers described as the most beautiful flowers ever seen… wonderfully scented. Happy customer. Happy recipient.”

Helpful Report

Posted 2 years ago

Thank you so much for sharing these kind words, we really appreciate them! We are all delighted to hear that both you and your recipient had a positive experience when ordering from us! Best wishes, The Real Flower Team

Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,313 reviews