The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,336 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,336 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 8th January 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think this company are only interested in big orders. I ordered through Selfridges a bouquet of flowers £40+ for a 40th birthday. I ordered them on the 2/4/20 for delivery 8/4/20. They did not arrive and even after tweeting my annoyance and being asked to email them - to date i have not had a reply. To add insult to injury the flowers arrived yesterday 15/4/20 half dead.”

Helpful Report

Posted 4 years ago

“I spoke to the company as I wanted to order my husband some birthday flowers, in time of lock down, and wanted his favourite colours if possible. We discussed the orange and yellow colours with white avoiding pastel colours especially pink and I was told to order a Florists Bouquet and that those notes would be on it. The delivery arrived perfectly on the birthday morning but imagine my disappointment that the bunch of flowers was all pastel pink/peach and dark pink roses, with one pale yellow one tucked underneath. The arrangement was not particularly well assembled with the flowers arranged well together. The roses were beautiful and smelt lovely.My husband appreciated the thought but I thought for the price of the bouquet that it was not as good as it should have been. To completely ignore my request for certain colours with no note of explanation seemed very high handed. I should have ordered the standard assembly of yellow and white and got more of what I wanted. Such a shame as using real flowers with a gorgeous scent is just like picking them from your own garden.”

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Posted 4 years ago

“12.04.20 I ordered some beautiful flowers for my Mother’s funeral. The real flower company were so understanding and helpful with my order. After several alterations to the delivery date and place of delivery, due to our pandemic, they managed to bring exactly what I wanted and on time too. I’m so grateful to all of the lovely staff I spoke to.... truly wonderful service! Thank you. Jo”

Helpful Report

Posted 4 years ago

Hi Joanna, We are so pleased to have made a difficult time slightly easier for you, and that you were happy with the flowers provided for your Mother's funeral. Best wishes, The Real Flower Company

Posted 4 years ago

“The flowers arrived on time in a beautiful box and were gorgeous. They were fresh, opened up beautifully and looked like garden flowers rather than mass produced one. Very happy.”

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Posted 4 years ago

Hi Eve, Thank you for your review. We are delighted that you were pleased with your natural, sustainably-grown flowers. Best wishes, The Real Flower Company

Posted 4 years ago

“Beautiful flowers and they smell amazing!”

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Posted 4 years ago

Thank you for your review. We pride ourselves on our natural scented English flowers so are delighted that you enjoyed them. Best wishes, The Real Flower Company

Posted 4 years ago

“The recipients were in but the delivery man did not ring the doorbell and instead left the box in plain view from the street. Luckily it was not stolen. The flowers were nice.”

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Posted 4 years ago

Thank you for your review and I'm sorry that the courier didn't ring the bell and we are pleased that the flowers were still there and that you enjoyed them. Best wishes Lucy

Posted 4 years ago

“Fabulous, beautifully scented roses, with five lovely deep pink sweetpeas. One of my favourite things!”

The Real Flower Company 5 star review on 10th April 2020

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Posted 4 years ago

Dear Lesley, thank you for posting your review and the picture. We are delighted that you enjoyed them.

Posted 4 years ago

“Quick, reliable, and beautiful arrangement!”

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Posted 4 years ago

Thank you for your great review, we are happy that you are pleased with the service and the flowers.

Posted 4 years ago

“Excellent all round experience shopping with the real flower company the flower where amazing and my daughter on her 30th birthday was delighted. I thought we would be lucky to get them with the pandemic but we received them on time. Great service and product”

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Posted 4 years ago

Dear Irene, thank you for your positive review and we are so pleased that your daughter was delighted with her bouquet. Best wishes, Lucy

Posted 4 years ago

“These guys are great!”

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Posted 4 years ago

Thank you so much for your kind words, its really appreciated.

Posted 4 years ago

“One of the most beautiful arrangements of roses I have ever received. The colour was unique and they lasted a good three weeks. Absolutely gorgeous.”

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Posted 4 years ago

“Had a message to say flowers delivered and then asked for this review. Haven't ordered flowers since Xmas 2018...this is now April 2020!”

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Posted 4 years ago

“I was disappointed in the flowers you sent as I felt they were poor quality. The were very dry when the arrived and very droopy”

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Posted 4 years ago

“I have no idea why you are asking for a review of an order I placed, and was fulfilled, more than a year ago”

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Posted 4 years ago

“Outstanding flowers and a pleasure to deal with The Real Flower Company”

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Posted 4 years ago

“Superb in every way - and especially at this difficult time. Thank you!”

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Posted 4 years ago

“I’ve ordered twice now, and been happy both times. I’m in the US and my bestie is in UK and you’ve made it possible for me to easily send her beautiful and fragrant flowers. She’s said they are the best smelling flowers she’s ever received. Thank you for being reliable and easy to use.”

Helpful Report

Posted 4 years ago

Hi Renee, Thank you for your lovely review. We are delighted you were pleased with our flowers and that they have been enjoyed by your friend. Best Wishes, The Real Flower Company

Posted 4 years ago

“I am very disappointed I have to write this review. At this present time (Coronavirus)...... I ordered flowers for my daughters birthday. She is at home with a young baby ... top floor flat. We live mum and dad 120 miles from her. Flowers did not arrive on her birthday! I think I was more disappointed than she was. Contacted The Real Flower Co.... who said they would look into it and call me back. No phone call came:! I had to do the chasing.... I asked for a Refund as it was passed her birthday. No Refund came .... I had to remind them I hadn't received it. Not a happy person with customer service .... would expect more from this preium company. I did say I would use them again ...... but to be honest this is not exceptable. Not even a gesture of good will from them.”

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Posted 4 years ago

“Beautiful flowers in wonderful packaging!”

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Posted 4 years ago

Thank you for your lovely review and we are delighted you were pleased with our flowers and service. Best Wishes, The Real Flower Company

Posted 4 years ago

“I sent a Spring Garden Posy to a friend in hospital when we were all in lockdown. They arrived just after she came round from her operation and gave her enormous pleasure for days. She was specially happy that they included mint. I was so grateful for the efficient and thoughtful service.”

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Posted 4 years ago

Hi Emma, Thank you for your review and we are delighted that your friend was pleased with her bouquet and that they brought her some joy at a difficult time. Best wishes, The Real Flower Company

Posted 4 years ago

The Real Flower Company is rated 4.4 based on 1,336 reviews