The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.43

4.4 Rating 1,322 Reviews

84 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

Write Your review

Tell us how The Real Flower Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Real Flower Company 5 star review on 8th January 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent beautiful flowers perfect service”

Helpful Report

Posted 3 years ago

Thank you Alexandra for the lovely review. Best Wishes, Cindy

Posted 3 years ago

“very disappointed the flowers arrived on Mothers Day absolutely beautiful. After refeshing them Tuesday as look not good, by Thursday I had to throw away as heads had droped and never opened. I went to a florist to show her and she said its way to early for these type of flowers. I have had some lovely flowers from M&S on the same day, they still look very good Sarah 07787578640”

Helpful Report

Posted 3 years ago

Dear Ella, Thank you for taking the time to share your experience with us, even if negative, it is very important so we can improve our service. I think perhaps the florist you took these to may have mixed them up with Peonies which definitely are not available until later in the year. These particular roses are known as Peony Pink Roses (they look very much like a peony) and are actually grown all year round at our sister farm in Kenya. Your bouquet does look very dehydrated, can I please ask that you send us a email to info@realflowers.co.uk with the picture attached and your postcode, so we can look into and asses what may have happened and help resolve this for you. Best Wishes, Cindy

Posted 3 years ago

“Great service but very very expensive flowers.”

Helpful Report

Posted 3 years ago

Thank you Nasreen

Posted 3 years ago

“Real great service and I’m informed the flowers were lovely.”

Helpful Report

Posted 3 years ago

“As always, great service. Flowers are always fresh, unusual, and beautiful.sadly, I don't get to see them, but my mum's always chuffed to recieve them.”

Helpful Report

Posted 3 years ago

“Wonderful flowers. Our first bunch were sumptuous, but a very minor issue was compensated for by another bunch. Great flowers, great service.”

Helpful Report

Posted 3 years ago

“The roses looked rather tired on arrival, and were of a lower standard than I have received from you in the past. I cannot say that they were poor, but the best local florist is now the winner on quality.”

Helpful Report

Posted 3 years ago

“I love flowers from The Real Flower Company. Everyone is delighted when they arrive. They manage to look effortless, decadent and joyful!”

Helpful Report

Posted 3 years ago

“The recipient of the bouquet said that it was lovely, and it did look very nice from her photo. However please could you let your courier dpd know that they shouldn't have left the box outside behind the waste bin when the recipient was at home and would have answered the door if they had rung the bell, which she said they didn't. I tried to give feedback directly to dpd but was unable to and I couldn't find a phone number to call them on.”

Helpful Report

Posted 3 years ago

“Excellent service and beautiful fresh flowers lasting so well when kept cool overnight”

Helpful Report

Posted 3 years ago

“I ordered flowers for my daughter's birthday, but later had to change the date of delivery. Customer Services were an absolute delight in dealing with my request. The flowers arrived on time, great communication from both the Real Flower Company and the courier. My daughter said the bouquet was stunning and and was beautifully scented. I always order flowers from this company and have never been disappointed.”

Helpful Report

Posted 3 years ago

“Very happy with the flowers and the service. I phoned with a query,which was handled courteously and efficiently by Lucy. My daughter sent a photo of the flowers,which were beautiful-I ordered the spring bouquet. Would definitely recommend and use again.”

Helpful Report

Posted 3 years ago

“Very disappointed. I ordered an expensive (£76) bouquet of flowers to be delivered to my daughter to celebrate news of her new job the day before. The flowers arrived two days’ late. This was the fault of the courier company but I felt that my complaint was not handled very well. The last I heard, the company were in dispute with the courier company, but frankly that was not my problem. I would have liked some kind of recompense for a perishable and expensive product that arrived 48 hours late. None was received. I will not use this company again.”

Helpful Report

Posted 3 years ago

“A truly stunning Mother’s Day bouquet arrived for my mum, she was delighted by the quality of the flowers she received.”

The Real Flower Company 5 star review on 16th March 2021

Helpful Report

Posted 3 years ago

“My friend was delighted. Thank you.”

Helpful Report

Posted 3 years ago

“Fabulous flowers and a little bit different.”

Helpful Report

Posted 3 years ago

“Lovely flowers that smell wonderful”

Helpful Report

Posted 3 years ago

“I received a spring bouquet for Mother's Day from my son who is abroad. I couldn't believe how few flowers there were in this huge green box. I know he would have been so disappointed to see them. Certainly not value for money!!!”

Helpful Report

Posted 3 years ago

“I bought a large bunch of spring flowers for my wife on our 29th wedding anniversary. For £100 it was disappointingly small and, despite following the instructions, barely lasted a week. Shall not use this company again.”

Helpful Report

Posted 3 years ago

“They were bought as a retirement present, they arrived on time and my friend loved them.”

Helpful Report

Posted 3 years ago

The Real Flower Company is rated 4.4 based on 1,322 reviews