The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.43

4.4 Rating 1,322 Reviews

84 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 8th January 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were beautiful and scented but had 11 flowers and one stem !!! I emailed about it as a comment and have had no response! Looks like they are not interested. So will not order again disappointed”

Helpful Report

Posted 3 years ago

Good Afternoon Paul, I am very sorry one of your stems was damaged and we haven't responded to you yet. I can assure you we are very interested unfortunately we have just had a lot happening with this lockdown and staffing and therefore we are a little behind. We are very sorry for this - I will investigate it and get straight back to you. Best Wishes, Cindy

Posted 3 years ago

“Everything promised was delivered! I can’t recommend this company highly enough and who wouldn’t want a beautiful rose bouquet? My daughter in law was thrilled! Thank you so much! Belinda xx”

Helpful Report

Posted 3 years ago

Dear Belinda, Thank you for the lovely review, it is our pleasure. Thank you very much for ordering with us. Best Wishes, The Real Flower Team

Posted 3 years ago

“Beautiful flowers delivered on time and in perfect condition . Beautiful candle too . Enquires before ordering and whilst awaiting delivery all dealt with in a very pleasant manner . Thank you Real flower company for enabling me to give my friend such a lovely gift . I would thoroughly recommend this company”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for the very kind and recommendation. We are so pleased your friend enjoyed them, I love our candles too. We look forward to helping you in the future. Best Wishes, Cindy

Posted 3 years ago

“Sent to my daughter for 50 birthday she said the roses actually smell. Excellent”

Helpful Report

Posted 3 years ago

Dear Arthur, Thanks for writing a review and very pleased your daughter enjoyed the flowers, we pride ourselves in trying to always use scented varieties, obviously there are rare occasion this isn't the case but we do always try only use scented varieties. Stay Well, The Real Flower Company Team

Posted 3 years ago

“Service couldn’t be faulted. Gorgeous flowers arrived on time and exactly as depicted online. Raised a smile even on a very sad occasion.”

Helpful Report

Posted 3 years ago

Dear Louise, Thank you for taking the time to write a review even during a sad time, sending our kindest regards. Best Wishes, Cindy

Posted 3 years ago

“The receiver of these flowers quoted. “Roses you get from a florist practically never smell, but these were superb and combined with lots of other lovely things including white Broom. So pretty!”

Helpful Report

Posted 3 years ago

Dear Emma, Thank you for the review, we are so pleased they enjoyed the flowers. Best Wishes, Cindy

Posted 3 years ago

“Good feedback from the person who received them. Thank you.”

Helpful Report

Posted 3 years ago

That is great news, thanks for the review. Best Wishes, The Real Flower Company

Posted 3 years ago

“Lovely flowers but a day late for a birthday is just poor! And don’t blame it on the snow, that was gone 3days earlier”

Helpful Report

Posted 3 years ago

Dear Jane, I am sorry there was a delay with your order, can I please ask if you have not done so already that you please contact our Customer Service team on 01730 818 300 to discuss further and we can investigate what may have caused the delay. Kind Regards, The Real Flower Company Team

Posted 3 years ago

“Recently sent your flowers to my sister who had just lost a beloved pet.She loved them and sent me a photo- looked and smelled wonderful. Ordering and delivery was very straightforward- beautiful scented flowers- perfect!”

Helpful Report

Posted 3 years ago

Dear Anne, Thank you for the glowing review, we hope your sister is feeling a bit better, the loss of a pet is so tough. Kind regards, Cindy

Posted 3 years ago

“It is very hard to give an honest review because as the purchaser I am not the consumer. In other words, I send but do not see the product. I have to rely on those who receive. This is uniformly full of praise rising to the ecstatic. On this basis I pay a little extra as the flowers seem to give so much pleasure. I do wish, though, that trying to order on line was not so full of evil imps jumping me back to the beginning. I can hardly remember a successful online order.”

Helpful Report

Posted 3 years ago

Dear Gay, Thank you for the review, I will speak with our e-commerce team about the website and I am aware we are building a new one so I am hoping in this process all Imps shall be banished and no longer causing you any further bother. Best Wishes, Cindy

Posted 3 years ago

“First class delivery and they 'hit the spot' for an important wedding anniversary”

Helpful Report

Posted 3 years ago

Dear Mark, That is great news, thanks for taking the time to leave us a review. Best Wishes, The Real Flower Company Team

Posted 3 years ago

“Lovely post. Loved by daughter who received them. Thank you x”

Helpful Report

Posted 3 years ago

Dear Christopher, thank you for the review, we are very pleased your daughter loved them. Best Wishes, Cindy

Posted 3 years ago

“Beautifully presented bouquets, imaginative floristry, unusual touches and sensory emphasis, are the dependable qualities of your flowers which keep me coming back for special occasions.”

Helpful Report

Posted 3 years ago

Dear Carolyn, Thank you for taking the time to leave us a review and for appreciating the effort we put into making our bouquets extra special. Best Wishes, Cindy

Posted 3 years ago

“A bit difficult to assess as I was the sender not the recipent... Recipient seemed very pleased with the flowers sent, which looked very good in the picture I was sent. Delivery punctual and on time. Just one comment - it would be helpful t see the difference in bouquet sizes as you only show, I think the largest.”

Helpful Report

Posted 3 years ago

Dear Caroline, Thank you for the very honest review and we are pleased the recipient enjoyed the flowers. Unfortunately we can't do the sizing guide for all the bouquets we sell, however you can in fact find the size on the website, if you click on the Florist Choice, then click each size option it will bring up the correct size. Hope that is clear and helps for your future orders. Best Wishes, Cindy

Posted 3 years ago

“All the flowers delivered to my friends have been received with great joy. Thank you”

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Posted 3 years ago

Thank you Susan, we are delighted to read this. Long may it continue. Best Wishes, Cindy

Posted 3 years ago

“Excellent service, I have never been disappointed. Flowers ordered always exceed expectation. The packaging makes the flowers a gift to unwrap and has been regularly up cycled and repurposed.”

The Real Flower Company 5 star review on 17th January 2021

Helpful Report

Posted 3 years ago

Dear Deborah, Thank you for the lovely review, and I agree the packaging just adds to the experience, you feel the excitement from the moment the big green box arrives. Thank you for the lovely photo. Kindest Regards, The Real Flower Company Team

Posted 3 years ago

“This is one very satisfied customer - everything happened exactly as promised”

Helpful Report

Posted 3 years ago

Brilliant, love this! Thanks for superb review. Best Wishes, Cindy

Posted 3 years ago

“A great service, the flowers smelled amazing and have last a long time”

Helpful Report

Posted 3 years ago

Dear Gaby, Thanks for the lovely review, very pleased you enjoyed the flowers. Best Wishes, Cindy

Posted 3 years ago

“I was very dissapointed by the size of the bouquet I ordered for my Mothers 80th birthday I spent over £100. My sister sent a similar bouquet to yours and hers cost £45.00 I understand that times are tricky but I will not be using The Real Flower Company again.”

Helpful Report

Posted 3 years ago

Good Afternoon, Firstly, we are sorry for the delay in responding to your review. We are very sorry to read you were disappointed with the flowers delivered, if you have not done so already please do contact us at info@realflowers.co.uk and we can look into this further for you and hopefully rectify the situation. Many thanks, Cindy

Posted 3 years ago

“My granddaughter was thrilled with them”

Helpful Report

Posted 3 years ago

Dear Judy, We are so happy to hear that. Best Wishes, Cindy

Posted 3 years ago

The Real Flower Company is rated 4.4 based on 1,322 reviews