The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,316 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 3rd January 2025

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, but the first delivery arrived in pieces upside down - I think bouquets travel better. Flowers always awsome.”

Helpful Report

Posted 3 years ago

Dear John, We're ever so sorry your first delivery arrived in a sad condition, but we thank you for letting us rectify it for you, and for being so understanding. Thanks for taking the time to review us. Warm regards, Ciera and The Real Flower Team

Posted 3 years ago

“Order was delivered very quickly, packaged beautifully with a lovely card. Great company would highly recommend!”

Helpful Report

Posted 3 years ago

Dear Kate, What lovely news! It's fab to hear it was delivered and arrived in as beautiful a condition as when it left us. Thank you so much for recommending us. All the best, Ciera, and The Real Flower Team

Posted 3 years ago

“Really like packaging flowers came in and able to recycle all materials it would seem. Hand tie looks lovely and smells delightful. Lots of interesting, varied foliage. I would like more of the pale grey berries, but that's a minor gripe. I'm looking forward to enjoying this floral cheer following a recent bereavement. Thank you. PS I find local DPD courier always very reliable and today's delivery was no exception.”

Helpful Report

Posted 3 years ago

Dear Lorraine, Thank you so much for your kind and thoughtful words, we are so glad to hear you enjoyed your hand-tied bouquet. With best wishes, Ciera and The Real Flower Team

Posted 3 years ago

“Delivery was excellent and plant arrived beautifully packaged and in great condition.”

Helpful Report

Posted 3 years ago

Dear Sarah, it's fab to hear your rose bush arrived safely and looking as lovely as when we sent it out. Your review is received with thanks and gratitude. Best regards, Ciera, and The Real Flower Team.

Posted 3 years ago

“Ordered a bouquet of Caffe Latte roses for a specific reason Ciera was very helpful in making sure they arrived on time and the product was absolutely beautiful. A great experience and would definitely recommend The Real Flower Company.”

Helpful Report

Posted 3 years ago

Hello, and thank you so much for your kind feedback. I'm so glad I could help you with your order, and ensure everything was looking perfect and beautiful for you. It's so good to hear you had a great experience with us. Thank you for letting me help you. With best wishes, Ciera, and The Real Flower Team.

Posted 3 years ago

“The only problem I have with the real flower company is I think they are often let down by their delivery company and their choice of rose if distance is involved. Mopheaded roses do not travel distance well.”

Helpful Report

Posted 3 years ago

Dear Gillian, thank you for popping up a review. While we work hard with our couriers to try and make delivery problems an absolute minimum, sometimes things can get a little tough. We welcome your feedback, as this helps us with future orders and deliveries. Warm regards, Ciera, and The Real Flower Team.

Posted 3 years ago

“My flowers arrived having been damaged in transit. I emailed the company and they responded in minutes and sent me a much bigger and better bouquetn2 days later. Customer service was outstanding.”

The Real Flower Company 5 star review on 29th November 2021

Helpful Report

Posted 3 years ago

Dear Nick and Lynn, thank you so much for taking the time out of your day for this lovely feedback. We thank you for letting us rectify the damaged flowers for you, and for letting us try again. I will let our customer service team know your kind and thoughtful comments. With best wishes, Ciera, and The Real Flower Team.

Posted 3 years ago

“Excellent flowers. Excellent service”

Helpful Report

Posted 3 years ago

Dear David, what lovely feedback. Thank you for taking the time to do a review of us. Kind regards, Ciera, and The Real Flower Team.

Posted 3 years ago

“Beautiful flowers, delievered next-day to an address in Dorset.”

Helpful Report

Posted 3 years ago

It's so lovely to hear our flowers were looking beautiful on arrival, our florists will be so happy to hear! Best wishes, Ciera, and The Real Flower Team.

Posted 3 years ago

“Very pleased with the purchase which is a present for my friend at the Flower Club. The service was very good.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words, I am so glad to hear your friend enjoyed the flowers. All the best, Ciera, and The Real Flower Team.

Posted 3 years ago

“Good website, but the pictures are misleading, I was surprised to be told the displayed flowers were nearly twice the price suggested in the photo. Making them very expensive. However I was assured by the recipient they were beautiful”

Helpful Report

Posted 3 years ago

“The flowers would have been lovely but looked very ‘sad’ and not as fresh as I would have hoped. Being arranged two days before the funeral and delivered the day before just didn’t work for this particular sheaf. Rather disappointing because everything else we have bought from TRFC has been beautiful. Such a shame.”

Helpful Report

Posted 3 years ago

Dear Lois, We are very disappointed to read this, thank you for your honest and helpful review, this will help us in future when advising what is best for our customers. I believe my colleague has emailed you to discuss this further. We are very sorry for your loss. Best Wishes, The Real Flower Company Team

Posted 3 years ago

“I have said very good although I rarely if ever see what I’m sending but rely on the grateful recipients. They certainly all remark on the lovely scent. What I will say is I’ve used your company for numerous orders over the past few years and never been offered any kind of voucher or discount for my efforts as far as I know. I would quite like some recognition for my loyalty!”

Helpful Report

Posted 3 years ago

Thank you for your review, have you subscribed to our newsletter? If not please do so as we often have special offers included. Many thanks, The Real Flower Company

Posted 3 years ago

“Mrs Harrop was delighted with her flowers.Beautiful colours.”

Helpful Report

Posted 3 years ago

This is wonderful news, thank you for letting us know. Best Wishes, The Real Flower Team

Posted 3 years ago

“The beautiful autumn flowers sent to my daughter were so much appreciated and have lasted so well. Many thanks!”

Helpful Report

Posted 3 years ago

Dear Trissa, Thank you for the lovely review, we are so pleased to read your daughter enjoyed her flowers. Best Wishes, The Real Flower Company

Posted 3 years ago

“For something really special I lawyer use RFC. Recipients are invariably wowed by the quality and presentation. You can’t do better.”

Helpful Report

Posted 3 years ago

Thank you for the wonderful review, we are so pleased to read this. Best Wishes, The Real Flower Team

Posted 3 years ago

“Absolutely delighted with pretty and fragrant bunch of flowers”

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Posted 3 years ago

Wonderful news! Thank you

Posted 3 years ago

“lovely seasonal flowers”

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Posted 3 years ago

Thank you Alan, very pleased to read you enjoyed them.

Posted 3 years ago

“Unfortunately, this was the second delivery of flowers by the Real Flower Company - but again they were disappointing, wilting, brown and looked liked they had been sat around for a while - such a shame.”

Helpful Report

Posted 3 years ago

Thank you for the review, we are so sorry to read you have had a negative experience, can you please email our customer service team at info@realflowers.co.uk and we can look into it? Many thanks, The Real Flower Company

Posted 3 years ago

“I haven't seen them but the choices seemed good on website and they were well-received. I liked the option of pink fizz!”

Helpful Report

Posted 3 years ago

Wonderful, thank you for your kind words Fiona and yes, we all love a little bit of pink fizz. Best Wishes, The Real Flower Company

Posted 3 years ago

The Real Flower Company is rated 4.4 based on 1,316 reviews