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The Real Flower Company Reviews

4.4 Rating 1,328 Reviews
83 %
of reviewers recommend The Real Flower Company
Company Reviews Product Reviews
6
 Metrics Info
4.4
Based on 1,328 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read The Real Flower Company Reviews
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Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Recipient thought these were the best flowers she’d ever received.”
Helpful Report
(Nationwide) - Posted 2 months ago
Thank you for your amazing review! We're absolutely delighted to hear that the recipient thought these were the best flowers she’d ever received. Your kind words inspire us to keep delivering beauty. Warm regards, The Real Flower Team
Posted 1 month ago
Miss JULIE G
Verified Buyer
“Thank you for the hat box roses I ordered for my Mother's birthday, they are stunning! She was delighted to receive such a beautiful arrangement, the roses and herbs smell wonderful. The colours are vibrant and the flowers are so perfectly arranged. Thank you also for your Customer Service, which is the best I have ever had, when I telephoned you about my order. The packaging was excellent and they arrived on time. Your roses are by far the most beautiful quality available in the UK - I would definitely recommend The Real Flower Company for those looking for something really special.”
The Real Flower Company 5 star review on 12th November 2024 The Real Flower Company 5 star review on 12th November 2024
Helpful Report
(Nationwide) - Posted 2 months ago
Thank you so much for your wonderful review! We are absolutely delighted that your mother loved the hat box roses and that they brought her so much joy. Your compliments on our customer service and the quality of our flowers mean the world to us. We strive to offer the best, and it's heartwarming to hear that you found your experience exceptional. Thank you for recommending us! Warm regards, The Real Flower Team
Posted 1 month ago
Brian H
Verified Buyer
“Responsive, accommodating, real flowers.”
Helpful Report
(Nationwide) - Posted 2 months ago
Thank you for your fantastic review, Brian! We're thrilled to hear that you found us responsive and accommodating. Warm regards, The Real Flower Team
Posted 1 month ago
Anonymous
Verified Buyer
“Excellent and punctual service”
Helpful Report
(Nationwide) - Posted 2 months ago
Thank you for your wonderful review! We're so glad to hear that you found our service excellent and punctual. It's always our aim to deliver a seamless experience for our customers. Warm regards, The Real Flower Team
Posted 1 month ago
Anonymous
Verified Buyer
“Beautiful seasonal flowers”
Helpful Report
(Nationwide) - Posted 3 months ago
Thank you for your lovely review! We're so pleased to hear that you enjoyed our beautiful seasonal flowers. Warm regards, The Real Flower Team
Posted 2 months ago
JAMES
Verified Buyer
“Unfortunately these were sent to two colleagues, one received them already going mould and the other received them partially dead. The wrapping, presentation and size is very lovely and elegant.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear James, It’s disappointing to learn that the bouquet arrived in a sad way. Presentation is of the utmost importance to us, so it’s natural to feel let down when expectations aren't met. We would love the opportunity to make this right for you. Please reach out to us at info@realflowers.co.uk. One of our team members will be more than happy to assist you and look into this matter further. Thank you for your feedback, and I hope we can turn this experience around. Best regards, The Real Flower Team
Posted 2 months ago
Leila
Verified Buyer
“I have been a long-time client of this flower company, and they never fail to impress. Their flowers are always fresh, beautifully arranged, and last much longer than any other bouquets I've ever received. The attention to detail is remarkable, and the tastefulness of the arrangements makes every occasion feel extra special. Whether it's for a birthday, anniversary, or just because, I can always count on their blooms to brighten up the day. I highly recommend them for anyone looking for the best quality flowers that not only look stunning but also stay fresh for days!”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Leila, Thank you so much for your glowing review! We're truly delighted to hear that you've consistently enjoyed our fresh and beautifully arranged flowers. It's wonderful to know that our attention to detail has helped make your special occasions even more memorable. We appreciate your kind words and your recommendation to others. It's always our aim to bring joy and brightness to your days, and we're thrilled to have you as a long-time client. Thank you for your continued support! Warm regards, The Real Flower Team
Posted 2 months ago
Anonymous
Verified Buyer
“The flowers were lovely and the roses lasted a week! I would have liked more Snowberry, but I think I was given more roses instead, which was pleasing. Also, I didn't get a receipt email, so had to phone to check my order went through properly.”
Helpful Report
(Nationwide) - Posted 3 months ago
Thank you for your lovely review! We're thrilled to hear you enjoyed the roses and that they lasted the whole week. We appreciate your feedback regarding the Snowberry, and we’ll certainly keep it in mind for future arrangements. We also apologise for the hiccup with the receipt email; it's important to us that you feel confident about your order, so we appreciate your understanding in this matter. Thanks again for supporting us! Warm regards, The Real Flower Team
Posted 2 months ago
Susan
Verified Buyer
“I understand from the recipient that the scent really hit her when opened the box - a wonderful surprise. I use this company because of the scent - no one else seems to be concerned with providing this major part of the joy of flowers. And, having had some before myself, the scent from the bouquet was wonderful and lasted really well. The blooms themselves were fresh and in very good condition. The box also looks great when arriving.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Susan, Thank you for your wonderful review! We're thrilled to hear that the scent was such a delightful surprise for the recipient and that it brought joy to the experience. It's fantastic to hear that the blooms were fresh and in great condition when they arrived. We take great pride in our quality, and your recognition means so much to us. Warm wishes, The Real Flower Team
Posted 2 months ago
Anonymous
Verified Buyer
“initial flowers were not as expected and was very disappointed but Cosmo sorted everything, resent flowers which were beautiful. All in all great service and beautiful flowers. I will defo use again!”
Helpful Report
(Nationwide) - Posted 3 months ago
Thank you so much for your heartfelt review! We sincerely apologise for your initial disappointment, but we're delighted to hear that Cosmo was able to assist you and that the new flowers were to your liking. Your satisfaction means the world to us, and we truly appreciate your support. Warm regards, The Real Flower Team
Posted 2 months ago
Jane
Verified Buyer
“I ordered the medium size boquet, and when it arrived it looked fabulous, and it was a good size. Unfortunately the roses only lasted about 4 days before they started drooping and looking old (despite following all the instructions!). This was a shame given the cost of the flowers. I had to re-arrange several times over the next few days removing the dying roses. The greenery and accessories flowers all did really well. Maybe the wrong time of year? I would say on this occassion I was disappointed. I have never had any issues with flowers ordered in the summer.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Jane, I am sorry to hear that you were disappointed with your last bouquet delivery. Our flowers come with a 5-day guarantee - all year round. It saddens me to hear that your flowers only lasted 4 days and that you had to spend so much time rearranging them! One of our team would love to have a look into this for you. Please could you send us an email at info@realflowers.co.uk or give us a call on 01730 818300. On behalf of The Real Flower Company I sincerely apologise for the poor longevity of your bouquet and any inconvenience caused. We look forward to hearing from you. The Real Flower Team
Posted 3 months ago
Carola
Verified Buyer
“Really high quality bouquets and an excellent Customer Service department who are unfailingly helpful. The last bouquet I ordered was beautiful and featured a particularly pretty rose which they were able to identify and bane.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Carola, Thank you for sharing this incredibly kind review and for trusting us with your flower deliveries! I am so glad that you enjoyed your last bouquet and that we could assist you in identifying one of our roses! Please contact us if there is ever anything a member of our team could assist with! Thanks again! The Real Flower Team
Posted 3 months ago
Sophie C
Verified Buyer
“Actually , I was very disappointed with the last bouquet I ordered . Very unlike any other Real Flower company arrangement that I have ever received or sent .”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Sophie, I am so sorry to hear that you were disappointed with your recent flower delivery. The team here would love to have a look into this for you! Please contact us at info@realflowers.co.uk or give us a call on 01730 818300 and one of our customer services team would be more than happy to help! I am sorry that we let you don this time. I look forward to hearing from you. The Real Flower Team
Posted 3 months ago
Sophie
Verified Buyer
“You never fail.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Sophie, Thank you for leaving a 5-star review! Much like everyone else, we are not perfect, but we try our hardest to offer the best service and flowers we can. Thank you for trusting us with your flower deliveries! The Real Flower Team
Posted 3 months ago
Anonymous
Verified Buyer
“So pleased to support this industry with uk grown flowers..Beautiful seasonal flowers. Love the idea of having locally grown flowers ,according to the time of the year in our own country and creating more uk employment,too.Thank you.”
Helpful Report
(Nationwide) - Posted 3 months ago
Thank you for taking the time to leave such a kind review! They really help and words like these always bring smiles to Our faces! We try our hardest to only deliver the best seasonal flowers and foliage we can. It really adds a special element to the work we do knowing that each week our offerings are slightly different! And as you said, using our own English supply means we can offer work to those who need it. Please do not hesitate to contact us if there is anything any of our team could help with! Thanks again! The Real Flower Team
Posted 3 months ago
Natalie F
Verified Buyer
“I’ve been a regular customer with the real flower company since 2014. I have to say the customer service is superb. I recently purchased some beautiful flowers in the hat box design although they were amazing they were badly damaged through the career service. A quick email to the customer service team and they looked into it and dealt with it so quickly and sent out replacement. I have to say A1 customer service.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Natalie, Thank you for taking the time to share these kind words and for leaving us a 5-star review! It is always a pleasure to arrange and deliver flowers for you and we must thank you for your continued support - it means a great deal to us all! I am sorry that your hatbox arrived in a poor condition but i am glad that we could assist and try again for you! We look forward to your next order and please do not hesitate to reach out if there is ever anything we can help with! With kind regards. The Real Flower Team
Posted 3 months ago
Barbara
Verified Buyer
“Exceptional Service and high quality goods I recently ordered some fresh rose petals for my daughter's wedding, as the venue only permitted fresh petals as confetti for outdoors. It was a very 'last minute' order as we had to wait for the weather report and obviously needed to have petals that were fresh on the special day. The mixed pink petals were large and so fresh, with a lovely scent. They arrived in a strong cardboard box tied with a beautiful moss green ribbon. It contained two gorgeous hatboxes which held the petals. I have ordered fresh flowers and houseplants from other companies, but these were by far the nicest packaging and best quality flowers. Thank you very much to The Ral Flower Company.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Barbara, Thank you so much for your wonderful 5-star review! We are thrilled to hear that you were satisfied with your recent order of fresh rose petals for your daughter's wedding. We understand that last-minute arrangements can be quite stressful, but we're glad we could provide you with exceptional service and high-quality goods. Warm regards, The Real Flower Company
Posted 3 months ago
Linda
Verified Buyer
“The flowers were for my daughter and her husband's wedding anniversary. She was really pleased with them, and said they came beautifully packaged. I think home-grown flowers are so much nicer than imported ones, when they are available, that is. They are so much more interesting, and better for the environment too.”
Helpful Report
(Nationwide) - Posted 3 months ago
Dear Linda, Thank you for choosing us to be a part of your special occasion! It was a pleasure to provide flowers for your daughter and son-in-law. We do our best to be as environmentally friendly as possible. Nature allows us to do what we do best, so we must return the kindness towards the earth! Thank you for taking the time to leave a 5-star review! The Real Flower Team
Posted 3 months ago
Millie
Verified Buyer
“I was really impressed with the flowers sent to my daughter. The flowers were carefully packed and arrived perfect. We looked after them and they lasted a good week. Thank you.”
Helpful Report
(Nationwide) - Posted 4 months ago
Dear Millie, Thank you so much for leaving us a 5-star review! We really appreciate it! We are so happy to hear that you and your daughter enjoyed your flowers! We take special care with every single order, making sure they are as perfect and special as they can be. Thank you again! The Real Flower Team
Posted 3 months ago
Nicholas
Verified Buyer
“Great flowers! they were loved”
Helpful Report
(Nationwide) - Posted 4 months ago
Dear Nicholas, Thank you for sharing these kind words and for leaving us a 5-star review! It is fantastic to hear that our flowers were enjoyed! We look forward to your next order! Thanks again, The Real Flower Team
Posted 3 months ago
The Real Flower Company is rated 4.4 based on 1,328 reviews
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