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The Real Flower Company Reviews

4.4 Rating 1,362 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Product Reviews

4.4

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a long-time client of this flower company, and they never fail to impress. Their flowers are always fresh, beautifully arranged, and last much longer than any other bouquets I've ever received. The attention to detail is remarkable, and the tastefulness of the arrangements makes every occasion feel extra special. Whether it's for a birthday, anniversary, or just because, I can always count on their blooms to brighten up the day. I highly recommend them for anyone looking for the best quality flowers that not only look stunning but also stay fresh for days!”

Helpful Report

(Nationwide) - Posted 5 months ago

Dear Leila, Thank you so much for your glowing review! We're truly delighted to hear that you've consistently enjoyed our fresh and beautifully arranged flowers. It's wonderful to know that our attention to detail has helped make your special occasions even more memorable. We appreciate your kind words and your recommendation to others. It's always our aim to bring joy and brightness to your days, and we're thrilled to have you as a long-time client. Thank you for your continued support! Warm regards, The Real Flower Team

Posted 5 months ago

“The flowers were lovely and the roses lasted a week! I would have liked more Snowberry, but I think I was given more roses instead, which was pleasing. Also, I didn't get a receipt email, so had to phone to check my order went through properly.”

Helpful Report

(Nationwide) - Posted 5 months ago

Thank you for your lovely review! We're thrilled to hear you enjoyed the roses and that they lasted the whole week. We appreciate your feedback regarding the Snowberry, and we’ll certainly keep it in mind for future arrangements. We also apologise for the hiccup with the receipt email; it's important to us that you feel confident about your order, so we appreciate your understanding in this matter. Thanks again for supporting us! Warm regards, The Real Flower Team

Posted 5 months ago

“I understand from the recipient that the scent really hit her when opened the box - a wonderful surprise. I use this company because of the scent - no one else seems to be concerned with providing this major part of the joy of flowers. And, having had some before myself, the scent from the bouquet was wonderful and lasted really well. The blooms themselves were fresh and in very good condition. The box also looks great when arriving.”

Helpful Report

(Nationwide) - Posted 5 months ago

Dear Susan, Thank you for your wonderful review! We're thrilled to hear that the scent was such a delightful surprise for the recipient and that it brought joy to the experience. It's fantastic to hear that the blooms were fresh and in great condition when they arrived. We take great pride in our quality, and your recognition means so much to us. Warm wishes, The Real Flower Team

Posted 5 months ago

“initial flowers were not as expected and was very disappointed but Cosmo sorted everything, resent flowers which were beautiful. All in all great service and beautiful flowers. I will defo use again!”

Helpful Report

(Nationwide) - Posted 5 months ago

Thank you so much for your heartfelt review! We sincerely apologise for your initial disappointment, but we're delighted to hear that Cosmo was able to assist you and that the new flowers were to your liking. Your satisfaction means the world to us, and we truly appreciate your support. Warm regards, The Real Flower Team

Posted 5 months ago

“I ordered the medium size boquet, and when it arrived it looked fabulous, and it was a good size. Unfortunately the roses only lasted about 4 days before they started drooping and looking old (despite following all the instructions!). This was a shame given the cost of the flowers. I had to re-arrange several times over the next few days removing the dying roses. The greenery and accessories flowers all did really well. Maybe the wrong time of year? I would say on this occassion I was disappointed. I have never had any issues with flowers ordered in the summer.”

Helpful Report

(Nationwide) - Posted 5 months ago

Dear Jane, I am sorry to hear that you were disappointed with your last bouquet delivery. Our flowers come with a 5-day guarantee - all year round. It saddens me to hear that your flowers only lasted 4 days and that you had to spend so much time rearranging them! One of our team would love to have a look into this for you. Please could you send us an email at info@realflowers.co.uk or give us a call on 01730 818300. On behalf of The Real Flower Company I sincerely apologise for the poor longevity of your bouquet and any inconvenience caused. We look forward to hearing from you. The Real Flower Team

Posted 5 months ago

“Really high quality bouquets and an excellent Customer Service department who are unfailingly helpful. The last bouquet I ordered was beautiful and featured a particularly pretty rose which they were able to identify and bane.”

Helpful Report

(Nationwide) - Posted 5 months ago

Dear Carola, Thank you for sharing this incredibly kind review and for trusting us with your flower deliveries! I am so glad that you enjoyed your last bouquet and that we could assist you in identifying one of our roses! Please contact us if there is ever anything a member of our team could assist with! Thanks again! The Real Flower Team

Posted 5 months ago

“Actually , I was very disappointed with the last bouquet I ordered . Very unlike any other Real Flower company arrangement that I have ever received or sent .”

Helpful Report

(Nationwide) - Posted 5 months ago

Dear Sophie, I am so sorry to hear that you were disappointed with your recent flower delivery. The team here would love to have a look into this for you! Please contact us at info@realflowers.co.uk or give us a call on 01730 818300 and one of our customer services team would be more than happy to help! I am sorry that we let you don this time. I look forward to hearing from you. The Real Flower Team

Posted 5 months ago

“You never fail.”

Helpful Report

(Nationwide) - Posted 5 months ago

Dear Sophie, Thank you for leaving a 5-star review! Much like everyone else, we are not perfect, but we try our hardest to offer the best service and flowers we can. Thank you for trusting us with your flower deliveries! The Real Flower Team

Posted 5 months ago

“So pleased to support this industry with uk grown flowers..Beautiful seasonal flowers. Love the idea of having locally grown flowers ,according to the time of the year in our own country and creating more uk employment,too.Thank you.”

Helpful Report

(Nationwide) - Posted 5 months ago

Thank you for taking the time to leave such a kind review! They really help and words like these always bring smiles to Our faces! We try our hardest to only deliver the best seasonal flowers and foliage we can. It really adds a special element to the work we do knowing that each week our offerings are slightly different! And as you said, using our own English supply means we can offer work to those who need it. Please do not hesitate to contact us if there is anything any of our team could help with! Thanks again! The Real Flower Team

Posted 5 months ago

“I’ve been a regular customer with the real flower company since 2014. I have to say the customer service is superb. I recently purchased some beautiful flowers in the hat box design although they were amazing they were badly damaged through the career service. A quick email to the customer service team and they looked into it and dealt with it so quickly and sent out replacement. I have to say A1 customer service.”

Helpful Report

(Nationwide) - Posted 6 months ago

Dear Natalie, Thank you for taking the time to share these kind words and for leaving us a 5-star review! It is always a pleasure to arrange and deliver flowers for you and we must thank you for your continued support - it means a great deal to us all! I am sorry that your hatbox arrived in a poor condition but i am glad that we could assist and try again for you! We look forward to your next order and please do not hesitate to reach out if there is ever anything we can help with! With kind regards. The Real Flower Team

Posted 5 months ago

“Exceptional Service and high quality goods I recently ordered some fresh rose petals for my daughter's wedding, as the venue only permitted fresh petals as confetti for outdoors. It was a very 'last minute' order as we had to wait for the weather report and obviously needed to have petals that were fresh on the special day. The mixed pink petals were large and so fresh, with a lovely scent. They arrived in a strong cardboard box tied with a beautiful moss green ribbon. It contained two gorgeous hatboxes which held the petals. I have ordered fresh flowers and houseplants from other companies, but these were by far the nicest packaging and best quality flowers. Thank you very much to The Ral Flower Company.”

Helpful Report

(Nationwide) - Posted 6 months ago

Dear Barbara, Thank you so much for your wonderful 5-star review! We are thrilled to hear that you were satisfied with your recent order of fresh rose petals for your daughter's wedding. We understand that last-minute arrangements can be quite stressful, but we're glad we could provide you with exceptional service and high-quality goods. Warm regards, The Real Flower Company

Posted 5 months ago

“The flowers were for my daughter and her husband's wedding anniversary. She was really pleased with them, and said they came beautifully packaged. I think home-grown flowers are so much nicer than imported ones, when they are available, that is. They are so much more interesting, and better for the environment too.”

Helpful Report

(Nationwide) - Posted 6 months ago

Dear Linda, Thank you for choosing us to be a part of your special occasion! It was a pleasure to provide flowers for your daughter and son-in-law. We do our best to be as environmentally friendly as possible. Nature allows us to do what we do best, so we must return the kindness towards the earth! Thank you for taking the time to leave a 5-star review! The Real Flower Team

Posted 5 months ago

“I was really impressed with the flowers sent to my daughter. The flowers were carefully packed and arrived perfect. We looked after them and they lasted a good week. Thank you.”

Helpful Report

(Nationwide) - Posted 6 months ago

Dear Millie, Thank you so much for leaving us a 5-star review! We really appreciate it! We are so happy to hear that you and your daughter enjoyed your flowers! We take special care with every single order, making sure they are as perfect and special as they can be. Thank you again! The Real Flower Team

Posted 5 months ago

“Great flowers! they were loved”

Helpful Report

(Nationwide) - Posted 6 months ago

Dear Nicholas, Thank you for sharing these kind words and for leaving us a 5-star review! It is fantastic to hear that our flowers were enjoyed! We look forward to your next order! Thanks again, The Real Flower Team

Posted 5 months ago

“Always send beautiful flowers in good condition, and the scent was amazing. The customer services were amazing when I changed the delivery date by mistake and risked losing the flowers altogether. Always helpful, friendly and efficient. Thank you . Susan”

Helpful Report

(Nationwide) - Posted 6 months ago

Dear Susan, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoy our flowers. We do our best to make very single bouquet as perfect as possible! Its always a pleasure helping whenever we can. We'll always do our best to make sure your deliveries go smoothly! Thanks again, The Real Flower Team

Posted 5 months ago

“My daughter lives in London and some years ago I found The Real Flower Company, since then I’ve always purchased from them for any reason I’m sending flowers The gift purchased is always perfect wonderful arrangements full of beautiful scents and colours My last gift was a wonderful candle which apparently was equally beautiful Money happily spent and great customer service too .”

Helpful Report

Posted 6 months ago

Julianne, Thank you for sharing such kind words, they brought a smile to all of our faces! Thank you for trusting us with all of your flower deliveries, your continued support is highly appreciated means a great deal to us. We are so glad you and your recipients enjoy our flowers and other products! We do our best to make every delivery as special as possible, be it for a bouquet of flowers or one of our candles! Once again, thank you for choosing us. The Real Flower Team

Posted 6 months ago

“Excellent floristry company with long term experience and provider of delightful selections. Completely dependable.”

Helpful Report

Posted 6 months ago

Richard, Thank you for taking the time to leave us a 5-star review, it means a great deal to us and really helps! We really appreciate your continued support and always enjoy sending flowers for you! We look forward to your next order! The Real Flower Team

Posted 6 months ago

“my daughter was thrilled with the dahlia and salvia bouquet she received. it arrived on her birthday as requested and both the box and the flowers were tied with ribbons, making it extra special. Thank you”

Helpful Report

Posted 6 months ago

Gillian, Thank you for sharing this incredibly kind review. We are so happy to hear your daughter enjoyed her flowers and that delivery went smoothly! We try our best to make all our deliveries as special as possible, we think the bows add a nice touch so we are glad you agree! Thank you again for taking the time to leave a review! The Real Flower Team

Posted 6 months ago

“A beautiful bunch of flowers for my friend. Also brilliant service from staff who went above and beyond to sort out a problem with the delivery . Definitely recommend and will use again.”

Helpful Report

Posted 6 months ago

Jackie, Thank you for sharing these kind words and for leaving us a 5-star review! We are so glad your friend enjoyed their flowers. Apologies for the issues surrounding delivery, but we are glad it was all sorted for you! Thank you for recommending us and we look forward to your next order! The Real Flower Team

Posted 6 months ago

“Like everyone I have ever sent flowers to from The Real Flower Company, the recipient was very complimentary. They looked amazing, smelt gorgeous and lasted well. They were an 80th birthday present, so you need to be able to trust a firm with such an important occasion.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a 5-star review, we really appreciate it! We are so glad your recipients enjoy our flowers just as much as we enjoy sending them! Thank you for trusting us with your deliveries, your continued support means a great deal to us. We always try to make our arrangements as special as possible. The Real Flower Team

Posted 6 months ago

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The Real Flower Company is rated 4.4 based on 1,362 reviews