The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,336 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,336 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

Write Your review

Tell us how The Real Flower Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Real Flower Company 5 star review on 8th January 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing like the picture online, and definitely not worth the extra money.”

Helpful Report

Posted 5 years ago

Dear Anonymous, I'm so sorry that you are disappointed with your arrangement. We do mention on the website that the flowers in the picture are a large size and that in some cases we have to substitute flowers due to availability. If you could send me an email with your order details and if you have any pictures of the flowers, I will be happy to look into this for you. I look forward to hearing from you. Kind regards, Lucy

Posted 5 years ago

“Very helpful staff & prompt delivery - haven’t seen the flowers but daughter said they were “beautiful!” Also you have the reassurance of having a pic of your gift delivered to the front door of the recipient. Big plus in my opinion, not to mention the fact that the flowers are grown in the UK.”

Helpful Report

Posted 5 years ago

Dear Anonymous, Thank you for your feedback and we are pleased that your daughter was happy with them. Kind regards, Lucy - The Real Flower Company

Posted 5 years ago

“My vase was delivered on time, and I was very impressed that they contacted me when I accidentally duplicated my order, to save me paying extra delivery.....it is good to see that there is the 'Personal touch'”

Helpful Report

Posted 5 years ago

Dear Jenny, thank you for posting your review and we are pleased that you were happy with the service. Kind regards, Lucy - The Real Flower Company

Posted 5 years ago

“The most amazing flowers. Fabulously scented and full of really unusual varieties. A million miles away from any other florist. Would never use anyone else.”

Helpful Report

Posted 5 years ago

Dear Anonymous, Thank you for taking the time to post a review for the flowers that you received and we are pleased that you enjoyed them. Kind regards, Lucy - The Real Flower Company

Posted 5 years ago

“No gorgeous ribbon on the box - the flower tube box was squashing the posy but I was able to hide the squashed side! . Looked fab for the 1st 24 hours, now looking sad despite trimming stems and changing the water. The roses were scented - lovely! Not as good an experience as previous orders.”

Helpful Report

Posted 5 years ago

“My Friend received these as a gift and describes them “stunning flowers”. I have to agree with her. They are always amazing.”

Helpful Report

Posted 5 years ago

“Excellent customer service and beautiful flowers - wouldn’t order from anywhere else”

Helpful Report

Posted 5 years ago

“Beautiful David Austin bouquet sent to my neighbour for her birthday and very helpful staff”

The Real Flower Company 5 star review on 12th July 2019

Helpful Report

Posted 5 years ago

“Lovely flower bouquet with a wonderful scent. Thank you.”

Helpful Report

Posted 5 years ago

“I sent some flowers to my aunt in Wales for her diamond wedding anniversary & she says they are the most beautiful she has ever received! So thank you! Xx”

Helpful Report

Posted 5 years ago

“Have used The Real Flower company many times, always fabulous. I sent the roses in the hat box to my mother, and again she said that these were the most beautiful flowers she has ever had .. and she's 89. Unfortunately she didn't realise that they were supposed to stay in the hatbox, and said how difficult it was to prise them out....!”

Helpful Report

Posted 5 years ago

“When the delivery driver arrived with the flowers, even he said that they are the best! They were a thank you to my sister who said she had never received a more lovely bouquet. Easy and quick from order to delivery. Brilliant!”

Helpful Report

Posted 5 years ago

“Very good quality and fragrant flowers”

Helpful Report

Posted 5 years ago

“This is a review for the flowers sent to Mrs Yvonne Wheeler on Saturday 29th June. This is what she wrote to me: The bouquet was so very thoughtful that I hesitate to tell you, but feel you should know, and perhaps take it up with the suppliers, that the flowers did not arrive in very good condition, the roses especially were drooping and losing their petals already - and have not recovered despite efforts to revive them (stem trimming etc) Such a pity, but I still very much appreciate the thought :))) Caroline Soper”

Helpful Report

Posted 5 years ago

“I chose best of British medium bouquet. Recipient delighted with them. I chose this company wanting British and sustainable or Organic, although I did find the price higher than average, and the delivery charge a bit of a sting. Service would be better if delivery was available every day of the week. Would use again though.”

The Real Flower Company 4 star review on 2nd July 2019

Helpful Report

Posted 5 years ago

“Delighted with our bouquets. Thank you!”

Helpful Report

Posted 5 years ago

“Minor damage on delivery, but the Customer Service dealt with this extremely quickly and professionally and offered to deliver another bouquet free of charge.”

Helpful Report

Posted 5 years ago

“I was really disappointed with what was received. I order the most expensive option and it looked nothing like the picture. I will not be ordering again from this business.”

Helpful Report

Posted 5 years ago

“Although your service was good and the recipient was very pleased, none of the flowers in the bouquet were the colours that I had specifically asked for! The lady that took the order did say that they might not be exactly the same as seen in the picture online but that she would mark down my request. These were flowers for my daughter to celebrate her wedding and the colours were not hers or my favourites and I was disappointed when I saw them.”

Helpful Report

Posted 5 years ago

“I placed an order for peony on line. The following day a lovely lady called to say the peony were not the quality they work with and offered me to change my flower order. I did change the flowers and they very kindly offered to put extra stems in which I thought was very generous of them. The flowers arrived and as use they were stunning and exceptional quality.”

Helpful Report

Posted 5 years ago

The Real Flower Company is rated 4.4 based on 1,336 reviews