The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,313 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 12th November 2024

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Real Flowers before and have been very pleased, however, his time I was quite disappointed. Not with quality of flowers (which was good) but by quite a small bouquet particularly when buying the medium for £86 inc postage so pretty poor value for money and would certainly think twice about using again. I was going to complain but this review request came up first!”

Helpful Report

Posted 2 years ago

Hello Neil, We're really sorry to hear you were disappointed with your flower delivery. Please can we kindly ask you to send pictures to our customer services team at info@realflowers.co.uk so we can look further into this for you? Best wishes, Ciera Customer Services

Posted 2 years ago

“Perfect Service. I ordered in the afternoon and the flowers arrived the next morning elegantly presented. My recipients were delighted.”

Helpful Report

Posted 2 years ago

Thank you so much, Joan! We're always happy to hear recipients love their flowers from us. Best wishes, The Real Flower Company

Posted 2 years ago

“Amazing flowers and customer service (I’m from a floristry background originally). Spoke to Customer services who were very helpful allowing me to select and adjust what I wanted in the bouquet to emulate what we had on our wedding day (was our 4 year anniversary). Also gave me the option for customisation based on my needs and product availability. Would highly recommend and the postage was prompt.”

The Real Flower Company 5 star review on 3rd October 2022

Helpful Report

Posted 2 years ago

Hello Kyle, Thank you so much for choosing us to create the flowers for your fourth anniversary! Our florist's thoroughly enjoyed making the bouquet, and using their creative skills for such a special occasion for you both. If you need help with anything else we are always a telephone call away! Warm regards, Ciera, and all at RFC

Posted 2 years ago

“Beautiful seasonal flowered at a great price”

Helpful Report

Posted 2 years ago

Hello Claire, and thank you for taking the time to review us! All the best, All at The Real Flower Company

Posted 2 years ago

“Beautiful fresh flowers with scented roses Perfectly presented”

The Real Flower Company 5 star review on 2nd October 2022

Helpful Report

Posted 2 years ago

Thank you, Jane. Your review is really appreciated, and we hope the recipient loved the roses as much as we do! Warm wishes, The Real Flower Team

Posted 2 years ago

“Perfectly gorgeous. Thank you.”

The Real Flower Company 5 star review on 1st October 2022

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Posted 2 years ago

Hello Zanna, Thank you for a fab review, the flowers are looking glorious! Best wishes, The Real Flower Company

Posted 2 years ago

“Original order was delayed as DPD trailer broke down. The flowers’ condition deteriorated overnight. When I called company they refunded me in total, sent replacement bouquet and a candle to my sister and another bouquet to me. They were just gorgeous and we were both so impressed at the company’s actions to amend. Thoroughly recommend and will now use regularly.”

Helpful Report

Posted 2 years ago

Hello Janet, Thank you for your review, and for being so understanding with what was such a frustrating situation for us both. Your patience and kind words are very appreciated. We look forward to doing some more orders for you again soon. Best wishes, The Real Flower Team

Posted 2 years ago

“very good service from charlotte on Thursday last week to get flowers delivered on Saturday. telephone and live chat. always love your flowers as they are so loved by the recipients. The scent and your roses are what everybody really goes for.”

Helpful Report

Posted 2 years ago

Hello, It was a pleasure speaking with you on the telephone to place your order! We're so glad to hear the recipient was so happy with their gifts from you too! Do let us know if we can help you with anything else, we look forward to speaking with you again soon. Best wishes, Ciera Customer Services

Posted 2 years ago

“Beautiful flowers and efficient service thank you”

Helpful Report

Posted 2 years ago

Thank you so much! Best wishes, The Real Flower Company

Posted 2 years ago

“A wonderful mixture of beautiful flowers, lovely colours and perfume.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to review us, Jane. Your thoughtful words mean a lot, and we will pass them onto our florists! Kind regards, Ciera, and All at RFC

Posted 2 years ago

“The order, including fast response to queries and the delivery was excellent. Even in the week of postal strikes everything was like clockwork. The flowers made lovely button holes and bouquets for bridesmaids. I recommend buying the roses individually to enhance floral displays at a wedding. The bride's bouquet was exactly what she hoped for. The roses weren't as scented as I'd hoped for - but that was my only disappointment and as we had lots of dried lavender in our venue and I added some mint and rosemary it wasn't noticed. Thankyou - we were very grateful”

Helpful Report

Posted 2 years ago

Hello Patricia, Thank you for taking the time to review us, and for the feedback. We always welcome feedback as it means we can constantly work on things and make sure everything is the absolute best for our customers! This being said, we're glad to hear all the wedding arrangements ordered were what you had hoped for. Best wishes, The Real Flower Company

Posted 2 years ago

“Highly recommended. Ordering was easy. The flowers arrived in good classy packaging. The bouquet, button holes & a corsage were all fresh & beautiful. They made a small wedding very special. Thank you”

Helpful Report

Posted 2 years ago

Hello Alison, Thank you so much for choosing us to create our wedding flowers. We're really happy to hear that our flowers gave such a special extra to the day! We hope you had a wonderful day on the day! Best wishes, All at The Real Flower Company

Posted 2 years ago

“Lovely flowers, efficient delivery, good value Thanks”

Helpful Report

Posted 2 years ago

Thanks so much Mel! Warm wishes, Ciera, and The Real Flower Team

Posted 2 years ago

“Beautiful bouquet of fantastic flowers delivered on time and as planned to a very delighted recipient as always. Thank you.”

The Real Flower Company 5 star review on 12th September 2022

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Posted 2 years ago

It makes us so happy to hear that the recipient loved the flowers you ordered from us, Tracy! Thank you so much for your review too. All the best, The Real Flower Team

Posted 2 years ago

“Ordered this bouquet for my Nan’s funeral. Beautiful arrangement. Thank you.”

The Real Flower Company 5 star review on 10th September 2022

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Posted 2 years ago

Hello Lisa, Thank you for choosing us to create the flowers for your Nan's funeral, it means a lot. Thank you also for taking the time to leave a review. Best wishes, All at The Real Flower Company

Posted 2 years ago

“Excellent service My plant was delivered exactly when requested the quality was 1 st Class and I would thoroughly recommend this company and will definitely use them again”

Helpful Report

Posted 2 years ago

Hello Barbara, Thank you! We hope you have lots of fun planting up your order from us. Kind regards, The Real Flower Company

Posted 2 years ago

“The flowers provided are of top class quality. The green packaging is attractive and makes the whole gift to the recipient a very welcome and appreciated floral present.”

Helpful Report

Posted 2 years ago

Hello Stephen, Thank you so much for the lovely feedback. We're so pleased to hear the present was loved by the recipient! Warm regards, Ciera, and The Real Flower Company

Posted 2 years ago

“I received the most lovely bouquet I've ever seen, full of life and colours and fresh as if it had just been picked from the fields. Also, the packaging in which they were delivered was TOP.”

Helpful Report

Posted 2 years ago

Thank you so much Ainhoa! That is really kind of you. I will let our florists know! Best wishes, The Real Flower Team

Posted 2 years ago

“The flowers included in the hand tied were beautiful. It was securely packaged with no breakage of any stems. However, tho a deluxe Best of British bouquet was ordered guaranteeing 26 roses, disappointingly only 20 roses were included.”

Helpful Report

Posted 2 years ago

Hello Joanne, We have messaged you privately so we can look further into this for you. We look forward to hearing from you! Best wishes, Ciera The Real Flower Company

Posted 2 years ago

“I ordered the flowers for a friend for their birthday. The delivery was damaged in transit and did not arrive. I was not informed of this and only found out because I chased it up.”

Helpful Report

Posted 2 years ago

Hello, We're really sorry to hear that this happened. Unfortunately this was an issue with the courier, and was entirely out of our control, but we do understand your frustration. We have raised this further with them, as we want to avoid this from happening with future deliveries, as it causes unnecessary disappointment for our customers. Warm regards, The Real Flower Company

Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,313 reviews