The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.43

4.4 Rating 1,321 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,321 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

Write Your review

Tell us how The Real Flower Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Real Flower Company 5 star review on 8th January 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful roses in beautiful bouquets. That’s about it. They are mostly dead in four or five days, some the next day. We ordered six months’ deliveries and had to call every month except one, because they didn’t turn up. Exceptionally expensive for what we got.”

Helpful Report

Posted 3 years ago

“Stunning roses and beautifully presented. Thank you for such great service”

The Real Flower Company 5 star review on 8th September 2021

Helpful Report

Posted 3 years ago

“Great service and beautiful flowers, would recommend.”

Helpful Report

Posted 3 years ago

“delivery not made on the day expected, the company kindly offered a replacement (which was not needed as flowers were ok). This was my first order”

Helpful Report

Posted 3 years ago

“So lucky to have been a client of Real Flower Company ever since it started. They always send the most beautiful flowers and everyone comments on how wonderfully fresh they always are. They small gorgeous and last for days. We sometimes send some to ourselves as well just for a treat. Cathy Ball.”

Helpful Report

Posted 3 years ago

“I bought a bouquet for a friend and she absolutely raved about them, said they were beautiful flowers and that had the most wonderful fragrance. Really liked that all were grown in the UK and that all packaging was recyclable. They were delivered early the day after they were ordered. So, fantastic and very efficient service. I'll definitely use the company again in the future.”

Helpful Report

Posted 3 years ago

Thank you for your kind words and taking the time to post them. we are so pleased your friend enjoyed the experience with best wishes The Real Flower Company

Posted 3 years ago

“Beautiful flowers, amazing scent”

Helpful Report

Posted 3 years ago

Thank you for your review Janette we appreciate you taking the time to post it. Best wishes The Real Flower Company

Posted 3 years ago

“I chose to send flowers from The Real Flower Company because they look less 'floristy' and more naturalistic. They did not disappoint. The recipient was charmed that the bouquet unusually also contained mint, so that it smelled as well as looked lovely.”

Helpful Report

Posted 3 years ago

We are so pleased you loved your flowers and appreciated how we wish to portray such a beautiful natural product. Thank you for your review, The Real Flower Company

Posted 3 years ago

“Do not order if you need your flowers delivered on time. I paid extra to ensure delivery as I needed the flowers for an event and the flowers didn't arrive until my event was finished. Customer service did nothing to help and the courier service was not apologetic at all (apparently my flowers missed a connection for some inexplicable reason). Customer service was also shut on a Saturday which meant I had to chase the courier company myself. I ought to be given a full refund as my flowers were ultimately futile. I ordered them a week in advance and it's laughable that when the box arrived it was clearly marked as 'Perishable. Goods to be delivered today.' Will NOT BE ordering ever again or recommending to anyone I know.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to complete a review. We are so very sorry you experienced problems with your delivery. Currently we like many other companies are experiencing some problems with couriers due to lack of experienced staff. We are in constant contact with our courier and they are certainly trying the best to fulfil as many deliveries as they can, although admittedly some certainly fall through the net. We have refunded your delivery charge and would be more than happy to replace the flowers if they have not travelled well. Please accept our sincere apologies The Real Flower Company

Posted 3 years ago

“The flowers were delivered a day late and the box looked rather squashed. Fortunately the flowers were not damaged but it was a gift”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We are so sorry the courier delivered them a day late it must have been a great disappointment. The courier certainly endeavours to deliver on the day required but on this occasion failed. We will be more than happy to refund your courier charge and if there is any problem with the bouquet replace it. Best wishes The Real Flower Company

Posted 3 years ago

“The bouquet was really lovely. The issue we have, as with the previous two occasions we have used you, is the delivery. I paid for a premium service (£15.99) for the flowers to be delivered before 10:30am; the flowers arrived at 13:45pm. I appreciate deliveries can be problematic during this time, but why offer the service if its not guaranteed. I would like to be reimbursed for the delivery costs.”

Helpful Report

Posted 3 years ago

Dear Sarah, I am happy to hear that the flowers were enjoyed, but I apologise for the issues surrounding delivery. I have emailed you privately so that we can discuss this issue further. Best wishes, Cosmo

Posted 3 years ago

“Every purchase I make with the Real Flower Company always has first class customer service . This was a present for a close friend so I did not see the flowers but her reaction to their arrival led me to believe that once again they were superb . This company shows complete care at every stage , yes you will pay the top end BUT you receive perfection , a British company delivering British flowers faultlessly .”

Helpful Report

Posted 3 years ago

Dear Karalyn, I am so happy to hear that your friend enjoyed her flowers! We really appreciate you taking the time to leave such a kind review and for sharing your opinion on our service! Best wishes, Cosmo

Posted 3 years ago

“My mother in law was just delighted with her flowers. She wrote, 'I think your flowers are my favourite ever! The aroma of the roses is amazing. Thank you so much - really appreciate such a lovely gift. They look magnificent!'”

Helpful Report

Posted 3 years ago

Thank you so much for sharing this review, I am thrilled to hear that your mother-in-law was delighted with her flowers! We really appreciate you passing on her honest feelings about the flowers, reviews like these always bring big smiles to our faces! Best wishes, Cosmo

Posted 3 years ago

“Great quality and arrangements. Even when something is not right, they remain professional and make it right. In our case, this was a delayed delivery due to the courier. This was quickly dealt with swiftly, and throughout this, there was human warmth.”

Helpful Report

Posted 3 years ago

Thank you so much for this review, I am sorry there were issues the first time around, but I am happy to hear that it was all sorted for you! We really appreciate you taking the time to share these kind words!

Posted 3 years ago

“Exquisite bouquet. Full of highly scented roses. My very unwell friend was thrilled with them.”

Helpful Report

Posted 3 years ago

Claire, Thank you so much for sharing this! I am delighted that your friend loved her roses and I hope she is well! Best wishes, Cosmo

Posted 3 years ago

“The flowers arrived on time. They were nicely packaged. In season and British grown.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave a review, we really appreciate it! I am thrilled to hear that you had a positive experience ordering from us! Best wishes, Cosmo

Posted 3 years ago

“lovely roses thank you”

Helpful Report

Posted 3 years ago

Dear Sarah, thank you so much for taking the time to post a review it is appreciated.

Posted 3 years ago

“On time delivery. Perfect product.”

Helpful Report

Posted 3 years ago

Dear Brenda we are so pleased you enjoyed your flowers, thank you for reviewing

Posted 3 years ago

“Beautiful Flowers and packaging - perfect for letting someone know how special they are. I would only ever use The Real Flower Company from now on as they offer stunning arrangements that are far from your average flower delivery website Thank you!!”

Helpful Report

Posted 3 years ago

Dear Helen, it is so lovely to hear that you enjoy our bouquets it is always great to give this feedback to our florists. Thank you for your kind review

Posted 3 years ago

“My friend loved the flowers and the process of ordering was easy. I will recommend your service to my friends”

Helpful Report

Posted 3 years ago

Thank you Barbara for your positive feedback and also that you will recommend to your friends.

Posted 3 years ago

The Real Flower Company is rated 4.4 based on 1,321 reviews