The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.43

4.4 Rating 1,322 Reviews

84 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 8th January 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers (Florists Seasonal Choice Bouquet) were delivered to a friend on time, in great condition. The recipient loved them, and said that they smelled amazing. This was the third order I have made with The Real Flower Company and all have been very well received.”

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Posted 3 years ago

“I ordered the scented white rose bouquet as as a birthday gift for my Aunt.She was absolutely thrilled with it,loved the scent. Highly recommend The Real Flower Company.”

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Posted 3 years ago

“I recently sent some flowers to a friend who had a baby. On the original order I messed up the delivery address, so as soon as the confirmation was pinged back to me, I responded with the correct address. I then received an email telling me that you had amended the address and I was sent a copy, which was correct. However the delivery guy tried to deliver to an incorrect address and left a message to say he could not deliver that day but would try again. He attached a fuzzy photo to yourselves. He did know that these were fresh flowers, so I don't see how a redelivery would work. I called yourselves and you admitted the mistake. I was upset though as this was an important delivery and I was told that the delivery cost would be free instead, and you would throw in a candle and send a fresh bunch of flowers. I spoke to friends about this and they said that this was pretty appalling and that the flowers should have been refunded, if you cared about the error. Seems like you did not care.”

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Posted 3 years ago

“Beautiful flowers, beautifully wrapped in no plastic. Wish they lasted longer.”

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Posted 3 years ago

That is the one downfall with garden roses but they are so beautiful for the short time we get to enjoy them.

Posted 3 years ago

“Very satisfied with the service, all very efficient, and the recipient of the flowers was absolutely delighted, she said she'd never seen such a big bunch of flowers! Just FYI we bought the smaller of the 2 white jugs together with the largest bunch of flowers - but the jug wasn't big enough for them! Perhaps note that on your website?”

Helpful Report

Posted 3 years ago

Thank you Freda, we will have a chat with our developers about the jugs. Best Wishes, The Real Flower Company

Posted 3 years ago

“The Real Flower Company-bring a big green box with beautiful smelling blooms in fabulous colours but most of all they bring joy. It makes the heart go faster when you see the box and it is always a great pleasure when the flowers come out of the box. I think it looks like they have slept most of the way, I send mine to Scotland. Over the next days and week, the blooms emerge. Admired by many ( fewer visitors at the moment) but the smell of flowers, herbs and green leaves that emerges when the box is opened is amazing and never dulls. The arrangement is beautiful, put together seemingly with little effort that belies great skill. Happiness and Joy in a box. You get what you pay for and I do t think they are expensive. Enjoy”

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Posted 3 years ago

Thank you so much for the wonderful review, it was a delight to read. Best Wishes, The Real Flower Company

Posted 3 years ago

“Gorgeous flowers. Really good website. Always reliable w helpful.”

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Posted 3 years ago

Thank you for the very kind review. Best Wishes, Cindy

Posted 3 years ago

“Disappointing. I particularly chose this company due to their environmental ethos, which I felt was worth paying extra for. I ordered a £55 Spring Bouquet for my Mothers birthday. When they arrived my Mother told me that the box they arrived in was wet (as if something had leaked on them in transit) and that inside the paper wrapping and card was also wet which kind of spoilt the "wow' factor, she also said the scent was very subtle despite them being rated 9/10 on the companies scent scale. I sent an email to the company complaining to which they apologised and asked me to send photos to establish the reason for this. I said I did not have any photos as my Mother did not take any, and I did not hear back from them. I was hoping for a partial refund/voucher in which case I might have brought from them again but as I have not I will not use them again and am writing this negative review instead...”

Helpful Report

Posted 3 years ago

Good Afternoon, we are very sorry your experience with us was so disappointing. I have had a look and can't seem to find your email, would you mind terribly emailing us again at info@realflowers.co,uk and I can look into this further for you? Best Wishes, Cindy

Posted 3 years ago

“Lovely flowers which were really appreciated. Wrong label, but that made it more fun.”

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Posted 3 years ago

Dear Chris, Sorry about the label but happy it made it more enjoyable. Best Wishes, The Real Flower Company

Posted 3 years ago

“I bought these for my daughters as a Spring treat. They were both very pleased. The flowers were, and still are, beautiful. Thank you.”

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Posted 3 years ago

Thank you for the lovely review.

Posted 3 years ago

“Usually love this company as their flowers are so beautiful. Very disappointed this time. I bought a bouquet for my mum’s birthday and within 2 days the roses had died without opening.”

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Posted 3 years ago

Dear Janine, I am so sorry your flowers were disappointing on this occasion can you please send us an email at info@realflowers.co.uk and we can look into this for you. Best Wishes, Cindy

Posted 3 years ago

“I had high hopes and was very disappointed My flowers looked limp when they arrived and I hoped they would pick up after I trimmed their stems and put them in water. They looked droopier by the day - every day I had to thin them out, taking out the worst ones. By the end of the week, they were all on the compost heap. I often buy flowers online and they usually last for two weeks. These flowers didn't bring me joy at all. I emailed the Real Flower Company over a week ago and haven't had a reply.”

Helpful Report

Posted 3 years ago

Dear Jennifer, thank you for your feedback and I am sorry you were disappointed with the flowers you received. In regards to the email that you sent to us, would you be able to resend it to info@realflowers.co.uk so that I can look into why you haven't received a response to this. I would like to resolve the issue for you, so I look forward to hearing from you. With best wishes, Lucy

Posted 3 years ago

“Lovely flowers but mainly greenery. Very few roses and the scent wasn’t very strong. Probably better idea to send in summer”

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Posted 3 years ago

“I emailed your company on Valentine’s Day pointing out what a bad experience I’d had in terms of the delivery of your flowers. You invite comments and feedback from your customers, which I gave on the day via your website ,and have received no reply. My £20 delivery charge lead to a sodden wet box where the driver left it in the rain by the door of an out building in my courtyard garden. No attempt was made to come to the front door so that my wife could’ve been alerted to the hopeful surprise of flowers being delivered ( I have this on CCTV as it happens). We have been customers of your company for some years, and in my email I requested at least a part refund. Nigel Johnson”

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Posted 3 years ago

Dear Nigel, thank you for your feedback in regards to the issues you had with the delivery on Valentines Day and I have looked into why you haven't received a response from your email, but I can't seem to find it in our system. Would you be kind enough to forward this to us again at info@realflowers.co.uk, so that I can investigate this for you. With kind regards Lucy

Posted 3 years ago

“My flowers looked a little limp when they arrived but I hoped they would revive in water. They looked sadder as the days went by and I weeded out the worst of them; by the end of one week, they were all on the compost heap. I was very disappointed as I had been intending to buy from the Real Flower Company for a while as the flowers look so attractive on-line. I'll stick to my usual company - their flowers always last for two weeks.”

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Posted 3 years ago

Dear Jennifer, thank you for your feedback on your order. I am sorry that the flowers didn't last as they should. We guarantee them for 5 days, so they should have fared better that they did. I will look into this for you and come back with a satisfactory solution to this issue. Kind regards, Lucy

Posted 3 years ago

“Not cheap, but the flowers made a real impression. Faultless delivery”

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Posted 3 years ago

Dear Philip, thank you for such a great review, its very much appreciated. With very best wishes, Lucy and the Real Flower Team

Posted 3 years ago

“A brilliant company who we have used for many years. Never fail to impress and their flowers are gorgeous and last for ages. Thank you.”

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Posted 3 years ago

Dear Cathy, Thank you so much for your wonderful review, it is very much appreciated by all our staff here at the Real Flower Company. With very best wishes, Lucy and The Real Flower Team

Posted 3 years ago

“The roses that I purchased only lasted 3 days as I am guessing they were too cold in the delivery van. Your flowers before have been perfect, so I was so disappointed with my valentines gift.”

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Posted 3 years ago

Hi, thank you for your review and we are so sorry that there seems to have been a problem with your bouquet. Please can you contact us on 01730 818300 so that we can hopefully resolve the situation for you. Thank you. Lucy

Posted 3 years ago

“Really beautiful flowers that last over a week. The scent is fantastic too! Ordered David Austin's choice and the only thing I'd say is the foliage wasn't autumnal colours as in photo but didn't read the note that says seasonal foliage used. Might be useful to see photo of what bouquet looks like depending on season. We've already ordered again as a gift and it was really well received. These flowers are a really special treat for someone. Although the ribbons were beautiful I wonder whether biodegradable alternative available?!”

Helpful Report

Posted 3 years ago

Hi, thank you so much for your review and we are so pleased that you enjoyed the bouquet. Thank you for your feedback on the images and we are in the process of putting together more of a selection of bouquets so that we can show the seasonal variations in the foliage and flowers. Thank you again, The Real Flower Co.

Posted 3 years ago

“On Valentines Day morning I was in our house awaiting your delivery and our gate buzzer to be rung ….. that did not happen. Only by me walking up to our entrance and checking did I find the delivery - on the outside (roadside) of our locked electric gates ! It was a complete miracle that someone had not just picked this up and made off with my Wife’s flowers ! You have my phone number - no one called. I am sure Valentines morning will be extremely busy for you delivery capacity - which you will understand is not my problem - and I do not expend time and £150 to have my Wife’s & my Valentines Day ruined I will not be ordering from you again.”

Helpful Report

Posted 3 years ago

Dear David, Thank you for taking the time to review our company. We are sorry that you were dissatisfied with the service that the courier provided. I have done some investigation and looking at the tracking details, the flowers were delivered at 9.25 am, and DPD supplied a picture of the delivery and this was emailed to the given email address to advise. I hope this clarifies this for you and please contact us to discuss further if you wish on 01730 8181300. Regards The Real Flower Co.

Posted 3 years ago

The Real Flower Company is rated 4.4 based on 1,322 reviews