The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,336 Reviews

83 %

of reviewers recommend The Real Flower Company

4.4

Based on 1,336 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 8th January 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers provided are of top class quality. The green packaging is attractive and makes the whole gift to the recipient a very welcome and appreciated floral present.”

Helpful Report

Posted 2 years ago

Hello Stephen, Thank you so much for the lovely feedback. We're so pleased to hear the present was loved by the recipient! Warm regards, Ciera, and The Real Flower Company

Posted 2 years ago

“I received the most lovely bouquet I've ever seen, full of life and colours and fresh as if it had just been picked from the fields. Also, the packaging in which they were delivered was TOP.”

Helpful Report

Posted 2 years ago

Thank you so much Ainhoa! That is really kind of you. I will let our florists know! Best wishes, The Real Flower Team

Posted 2 years ago

“The flowers included in the hand tied were beautiful. It was securely packaged with no breakage of any stems. However, tho a deluxe Best of British bouquet was ordered guaranteeing 26 roses, disappointingly only 20 roses were included.”

Helpful Report

Posted 2 years ago

Hello Joanne, We have messaged you privately so we can look further into this for you. We look forward to hearing from you! Best wishes, Ciera The Real Flower Company

Posted 2 years ago

“I ordered the flowers for a friend for their birthday. The delivery was damaged in transit and did not arrive. I was not informed of this and only found out because I chased it up.”

Helpful Report

Posted 2 years ago

Hello, We're really sorry to hear that this happened. Unfortunately this was an issue with the courier, and was entirely out of our control, but we do understand your frustration. We have raised this further with them, as we want to avoid this from happening with future deliveries, as it causes unnecessary disappointment for our customers. Warm regards, The Real Flower Company

Posted 2 years ago

“Great range and nicely delivered”

Helpful Report

Posted 2 years ago

Helen, thank you. We will pass on your lovely feedback! All the best, All at TRFC

Posted 2 years ago

“Beautiful flowers - especially as all I wanted to send to my friend were Dahlia's. I was kept up to date with the tracking information which was great. would not hesitate to re-order and recommend.”

Helpful Report

Posted 2 years ago

Hello Liz, Your kind words mean a lot to our small team, and I will let the florists know to keep up the good work! Kind regards, Ciera and The Real Flower Team

Posted 2 years ago

“Beautiful flowers delivered on time. Phoned when placing order as Stripe payment system didn't work first time but tried again and no issues. Just a computer glitch possibly. Have ordered from The Real Flower Company before and always had good quality flowers arrive, with good variety and scent.”

Helpful Report

Posted 2 years ago

Hello, and thank you for the review! We're glad we could help you place your order after the little hiccup that occurred. Your review is very appreciated. Best wishes, Ciera and The Real Flower Company

Posted 2 years ago

“Delivery good but flowers disappointing, already tired- looking on arrival. I paid a lot for a larger bouquet, but there didn’t seem to be that many blooms. I want very much to champion independents, but this was a bit disappointing.”

Helpful Report

Posted 2 years ago

“The flowers were delivered in poor condition. My mother in law had to send photographs and an email to get a replacement bunch sent out. The issue was resolved but I am really disappointed, the flowers were to cheer her up at a difficult time not to add a job to her to-do list. Had she not had the energy to complain I would have unknowingly paid £50 for some flowers that had turned brown on day two.”

Helpful Report

Posted 2 years ago

Hello Lisa, Thank you for taking the time to review us. We're sad to hear that you were disappointed with the flowers delivered. We do ask for photographs when flowers arrive not looking so great, so we can get to the bottom of why this happened. It's important for us to look into it so we can avoid it from happening with future deliveries and orders. We sent replacements out so that fresh new flowers could be enjoyed, as we knew it wasn't our usual standard, and definitely don't want our customers to have this experience, especially at such a difficult time. If we can help with anything else please do get in touch with us. Kind regards, The Real Flower Company

Posted 2 years ago

“The service was above and beyond, and the kindness was really appreciated.”

Helpful Report

Posted 2 years ago

Thanks Enid, we try our best! If we can help with anything else just let us know. Warm regards, The Real Flower Company

Posted 2 years ago

“I wanted to choose British grown flowers for my daughter's birthday, that was very important to me. They were delivered on her birthday around mid morning and she loves them. She tells me they are beautifully scented too, with rosemary and pelargoniums maybe? She said they are the loveliest flowers she's ever had, and you can't say better than that! So, thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for choosing us to send flowers to your daughter for such a special occasion! We're really happy to hear they were so loved too! Your thoughtful words mean a lot, Rebecca. Warm wishes, Ciera and The real Flower Company

Posted 2 years ago

“Quick, with accurate time of delivery - nice selection of UK flowers at reasonable cost”

Helpful Report

Posted 2 years ago

Thanks for the review Andrew! We're so glad you chose us to send flowers. All the best, The Real Flower Team

Posted 2 years ago

“Have loved this company and it’s flowers for many years Sadly this batch arrived brown - picked off those brown petals, cut stems diagonally, tried to revive in water but they never made it and within 24 hours heads all drooped downwards Wasn’t hot on arrival but looked like they hadn’t survived delivery”

Helpful Report

Posted 2 years ago

Hello David, We're really sad to hear this! We'd love to try and help you, as we absolutely don't want to cause any disappointment to our customers. Please email us with photos at info@realflowers.co.uk and we can look further into this for you. Best wishes, The Real Flower Team

Posted 2 years ago

“The Real Flower Company has wonderful flowers as a matter of course but it also has spectacular service, going the extra mile and showing great flexibility when needed. I could not recommend them more highly.”

Helpful Report

Posted 2 years ago

Hello Miles, Your review is unbelievably kind, and we thank you so much for it. We're always here if you need help with anything! From All at The Real Flower Company

Posted 2 years ago

“The arm protectors are fine, but too much packaging came with the order. If the arm protectors had been wrapped more simply they could have been delivered by Royal Mail and the postage would have been cheaper than dpd”

Helpful Report

Posted 2 years ago

Thank you for leaving this review! We have messaged you privately explaining why we use DPD over Royal Mail. Please get in contact with us if you have any more questions. Best wishes, The Real Flower Team

Posted 2 years ago

“I have used The Real Flower Company for several years and have always been more than pleased with the service and beautiful flowers I have sent to people. Truly exceptional in every way.”

Helpful Report

Posted 2 years ago

Pamela, Thank you so much for this review. Your loyalty is greatly appreciated and we are so glad to be able to provide you and your friends with flowers. Best wishes, The Real Flower Team

Posted 2 years ago

“Superb flowers, plants, service. Always. The best flowers and plants in tne world.”

Helpful Report

Posted 2 years ago

Thank you so much for this amazing review, Elizabeth. We are all delighted to hear that you have had such a positive experience ordering from us, your continued support means a great deal. Best wishes, The Real Flower Team

Posted 2 years ago

“Always difficult to review a product when one isn’t the recipient. However, our friends phoned and emailed to say the dahlias were fresh and nicely packed. Also I had made a mistake on the calendar and when i phoned Customer Services I was answered immediately and told the error would be righted immediately. . . . And it was! So thank you Real Flower Co”

Helpful Report

Posted 2 years ago

Gillian, Thank you so much for leaving this review, we really appreciate it! I am so happy to hear that your friends enjoyed their flowers and that our customer service team managed to help you fix the error. Best wishes, The Real Flower Team

Posted 2 years ago

“Dahlias and pink roses were lovely; unfortunately cream roses not in great condition”

Helpful Report

Posted 2 years ago

“The flowers were beautiful and arrived on time. The recipient was very happy to receive them”

Helpful Report

Posted 2 years ago

Helen, thank you for sharing this. I am overjoyed to hear that the delivery went smoothly and that the flowers were enjoyed by the recipient. Thank you for ordering from us! Best wishes, The Real Flower Team

Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,336 reviews