The Real Flower Company Reviews

Name: The Real Flower Company
Address: The Flower Packing Shed, Hinton Ampner, Alresford, Hampshire
Rating: 4.42

4.4 Rating 1,313 Reviews

83 %

of reviewers recommend The Real Flower Company

Company Reviews

Metrics

Info

4.4

Based on 1,313 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01730 818300

Location:

The Flower Packing Shed,
Hinton Ampner,
Alresford
Hampshire
SO24 0LF

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The Real Flower Company 5 star review on 12th November 2024

100

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always and so helpful and eager to please. Flowers absolutely gorgeous - the best!”

Helpful Report

Posted 2 years ago

Hello Barbara, We're so glad we could help! We look forward to sending more gorgeous flowers on your behalf again very soon. Best wishes, The Real Flower Team

Posted 2 years ago

“I ordered flowers for delivery on Saturday. They were left in the porch by the courier at 6:10pm, after being in a sweltering hot van all day. The flowers were ordered through Selfridges and cost £82. I am so disappointed with the condition the flowers arrived in. They have not picked up with water. In the middle of a heatwave, I find it very hard to believe that you would use a courier service for a perishable item, where delivery was even later than the latest time that was quoted on the Selfridges website. I have already emailed Selfridges (Monday) about this and have sent photos of what I ordered and what was delivered. They are contacting you. I am yet to get a response. Overall, really disappointed – the flowers were ordered for a very special occasion, a lot of thought had gone into what I order. I, like you, I had one chance to get this right. On a positive note, the recipient was grateful for the flowers, oblivious to how they should have looked and how much they cost!”

Helpful Report

Posted 2 years ago

Hello, We're sorry to hear about what has happened with your order. It is a shame that we weren't contacted about the issues which occurred before placing your review. Selfridges have only forwarded your email onto us as of today, Wednesday 20th July at 12:08pm. We use a courier service to deliver all our flower arrangements, as we do not, unfortunately, have a courier network of our own dispatching from our farm in Hampshire, as we are only a very small team of dedicated people. We will be responding to Selfridges today regarding your order. Kind regards, The Real Flower Company

Posted 2 years ago

“My flowers arrived on Saturday morning. The courier left them on the doorstep in sweltering heat. My husband and I were both inside the house and only realised that the flowers had arrived when he went out to go to the shop. The flowers were poor on arrival and after cutting the stems and putting them in water they haven’t improved. I received other roses on 14 July and they still look perfect.”

Helpful Report

Posted 2 years ago

Dear Julie, We're really sorry to hear this. Please can we kindly ask you to send pictures to our customer services team at info@realflowers.co.uk so we can look further into this for you? We look forward to hearing from you. Best Wishes, The Real Flower Company

Posted 2 years ago

“Excellent service. Wonderful buttonholes. Beautifully packed. Recommended”

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Posted 2 years ago

Hello, Thanks so much for recommending us (and for choosing us to create your wedding buttonholes!). I will let our florist's know to keep up their amazing work. Warm regards, Ciera, and The Real Flower Team

Posted 2 years ago

“Absolutely gorgeous cottage flowers. They smell amazing too.”

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Posted 2 years ago

Thank you! Your review is so appreciated, and thank you for choosing us. Kind regards, The Real Flower Company

Posted 2 years ago

“Needed a little resus. -after travelling through the hottest day - then revived and there is a gorgeous, and unusual, herbal scent! Love them & will reorder from Real Flower Co. 🌼 ❤ 💙 💜”

Helpful Report

Posted 2 years ago

Thank you for leaving a review, and we're thrilled to hear the flowers picked up after being in transit, especially in this current heat! We look forward to seeing you again very soon. Warm wishes, Ciera and The Real Flower Company

Posted 2 years ago

“Hello I ordered some flowers for my friends 50th birthday. She was overwhelmed, she literally said "I have never received such a wonderful bunch of flowers in all of my 50 years of age". So thanks for that!”

The Real Flower Company 5 star review on 12th July 2022

Helpful Report

Posted 2 years ago

Hello Ruth, That is so wonderful to hear! We're so happy to hear your friend was so pleased with her flowers, and we hope she had a lovely day celebrating her birthday. Best wishes, The Real Flower Team

Posted 2 years ago

“Love the fact that it's earth friendly. The recipient loved the flowers too.”

Helpful Report

Posted 2 years ago

Joanne, Thanks for sharing these kind words, we do our best to make sure our practices are environmentally sound! We are so happy to hear that the recipient enjoyed their flowers as well! Best wishes, The Real Flower Team

Posted 2 years ago

“Flowers were beautiful and delivered in perfect condition. A wonderful mix of cottage flowers and great perfume too. Good longevity.”

Helpful Report

Posted 2 years ago

Thank you for leaving such a kind review Emma! We're thrilled to hear that you liked the flowers - our florists always try their hardest! Best wishes, The Real Flower Team

Posted 2 years ago

“I have ordered from here many times - both the bouquets and the plants & always so happy with the results!! The sweet peas are also perfect”

Helpful Report

Posted 2 years ago

Isabel, We really appreciate your loyalty and support! I am delighted to hear that you enjoy our products and that they are received well! Thank you for leaving such a kinda review. Best wishes, The Real Flower Team

Posted 2 years ago

“As usual the flowers are wonderful.Georgina Dunning”

Helpful Report

Posted 2 years ago

Sarah, Thank you so much for this review! We really appreciate such kind words. Best wishes, The Real Flower Team

Posted 2 years ago

“The flowers got lost during the delivery process and were in a terrible condition when they arrived. I asked for a full refund”

Helpful Report

Posted 2 years ago

“The flowers are beautiful and always well received.”

Helpful Report

Posted 2 years ago

Hello, and thank you. That's really lovely feedback to hear! Best wishes, The Real Flower Co.

Posted 2 years ago

“£110 bunch of flowers looked like it was around half of that with previous experience. Most flowers were already open”

Helpful Report

Posted 2 years ago

Dear Gerry, Thank you for the review. We're sorry to hear you were disappointed with the flowers that were delivered. Please can we kindly ask you to send us photos of the arrangement so we can look further into this for you? Thank you and we look forward to hearing from you very soon. Kind regards, Customer Services The Real Flower Company

Posted 2 years ago

“I choose the real flower company for my wedding flowers choosing the apricot and peach bouquet for myself the bride and 2 bridesmaids, along with buttonholes. The flowers arrived the morning before the wedding beautifully boxed. The flowers were fabulous just what I wanted. After a night in water they had picked up and the roses had started opening. Overall great service and beautiful flowers.”

The Real Flower Company 5 star review on 5th July 2022

Helpful Report

Posted 2 years ago

Dear Louise, Thank you so much for asking us to create your wedding flowers, it was our pleasure to help with your special day. We hope you had the most wonderful day! Best wishes, All at The Real Flower Company

Posted 2 years ago

“Beautiful sweet peas which is a very rare find. Shame they are not fragranced but still lovely. Well packaged”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to pop up a review! We're sorry to hear the Sweet Peas weren't as smelly as they should be. Please do email our customer service team on info@realflowers.co.uk if you would like us to look into this for you. Best wishes, The Real Flower Company

Posted 2 years ago

“The Real Flower Company are an absolute joy! So incredibly kind and helpful. A huge thank you to Lucy who went above and beyond to support me with my recent order. The flowers I ordered were beautiful and the recipient was thrilled to receive them. Thank you so, so much! Warmest regards ZaraElizabeth Penfold”

Helpful Report

Posted 2 years ago

Hello Zara, We're so glad we could be of help! Please do get in touch again if you need any more help, we're always here and ready to help with whatever your need. Best wishes, Lucy, Ciera and The Real Flower Team

Posted 2 years ago

“Flowers arrived late in the afternoon.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your review. Upon checkout, the option for delivery before 6:30pm with APC was chosen, so this is why your order was delivered late afternoon, as it can be delivered at any point in the day up until this time! If you need your order delivered before a certain time, we would be more than happy to accommodate this - you can let us know what time by calling our friendly customer service team on 01730 818300 where they are happy to help. Kind regards, The Real Flower Company

Posted 2 years ago

“Beautifully smelly flowers with pretty presentation”

Helpful Report

Posted 2 years ago

Hello Catherine, We really appreciate the feedback! Thank you for being so kind. Best wishes, The Real Flower Team

Posted 2 years ago

“Beautifully arranged assortment of summer flowers with heavenly sent. Bring the summer inside.”

Helpful Report

Posted 2 years ago

Thanks Gerry, we're so glad we could bring a slice of summer into your home with our flowers and their scent! Warm regards, The Real Flower Company

Posted 2 years ago

The Real Flower Company is rated 4.4 based on 1,313 reviews