Thank you for taking the time to leave such a positive review! We are so glad that you had a good experience with not just the product but the service also.
Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further🙂
“I think the service proposition and delivery time is very good and ease of ordering I liked. The online personality is great and you talk to me like a friend and I buy a fair bit. The coffee is good but not so good that I don’t look elsewhere though while I try different things. There is lots of competition online in a congested arena, I ordered once a long time ago and went t away then came back and have been pretty loyal ever since. The only negative I would say is when I visited the retail outlet which had been looking forward to as it’s close to me. Prior to that my relationship was all digital and if the email campaign was anything to go by I was one of your VIP customers and we were friends. I wasn’t looking for a free coffee or any special treatment, don’t get me wrong I know how these things work… but when I tried to buy some coffee the lady behind the desk was fairly uninterested. There was no prompt in terms of are you a member or are you register with us? I get that question on loyalty cards or membership everywhere?? Boots at the airport, my local coop, loads of places when they don’t have my details and here I was trying to buy yet another £30 of coffee if you and I had to force the issue to get the points included on my account. The chaser handed me an iPad to find my own details, there are apparently two David Mitchell’s and I had to find myself. Not sure if I got my points for that transaction or if the other guy did but hey life is too short. Guess it’s a case of don’t meet your hero’s. I’m not being down on your staff, just saying maybe try and greet your VIP members (if that’s what we are) when they go in to your coffee shop by asking are you a member or whatever, do you shop with us, are you collecting points? That’s all, don’t need anything else. After that all I did was order my next load from Grind but I’m sure I’ll be back. Just felt the online bit was disingenuous with the retail outlet.
Thanks, David”
Thank you for your feedback. We appreciate you bringing this to our attention and want to ensure that our customers have the best experience both online and in the café. I have sent you over an email to provide some more detail on this. We highly value you as a customer and any feedback or suggestions that you have for us!
“Very impressed with the delivery and information about the products, but I wish your marketing was less effective as I've spent far too much on coffee with the delicious light roasts recently.”
Thank you for taking the time to provide feedback and we're sorry we missed the mark this time. We'd love to make it right and further understand so we can improve for the future. Please drop us an email at info@ravecoffee.co.uk so we can look into this.
“Consistently great service and coffee qualitly and freshness excellent - Roasting dates always very recent too.
Delivery to Northern Scotland very quick and efficient
Wouldn’t shop anywhere else”
Thank you so much for your kind words! We're thrilled to hear that you've been enjoying our service and the quality of our coffee. We're also glad to hear that our delivery to Northern Scotland has been quick and efficient for you.
Hey Chrissy,
I'm so sorry to see that you didn't have a positive experience with us! We'd really love the opportunity to make this right, I've just sent over an email if you can provide some more information so we can resolve this the best we can.
Thanks,
Sarah
“Chatswood No.6 is the best coffee I've ever tasted. Easy to brew up with my Aeropress. Rave consistently provide a quality product backed up with excellent service. I'm looking forward to ordering my next batch.”
Thank you for your wonderful review! We're thrilled to hear that you're enjoying our Chatswood No.6 blend with your Aeropress. Providing a quality product and excellent service are our top priorities, and we're delighted that we could meet your expectations. We can't wait to serve you again for your next batch!
“I love your coffee and has been my choice for a long time now. You have always been great. I would like to see more decaf variety as i now need to have less caffeine intake.”
Thank you for being a loyal customer and for your continued support! We're thrilled to hear that you love our coffee. Your feedback regarding more decaf variety is greatly appreciated, and we'll certainly take it into consideration as we expand our offerings. If you have any specific preferences or suggestions for decaf blends, please feel free to share them with us.
“Received the No 77 and its decaf as I have Af heart p[problems first coffee when ground that actually smells like coffee
Fantastic service and quality well done RAVE”
We're thrilled to hear that you enjoyed our No 77 decaf blend! It's wonderful to know that you found our coffee to be both aromatic and of high quality. Thank you for your kind words about our service.
“We bought a kg of beans from half a dozen online companies to see which we prefer. We decided upon RAVE for two reasons, one, the coffee tastes amazing (Colombia El Carmen Nº 50) But secondly, their attention to recycling, and packs that simply look funky enough to display in the kitchen. It's a win-win.”
Thank you for choosing RAVE! We're delighted to hear that you enjoyed our Colombia El Carmen Nº 50 blend and appreciated our commitment to recycling. We strive to offer not only great-tasting coffee but also environmentally conscious packaging. We're thrilled to have your support!
“Hi rave team
You guys have tried to help me every step of the way and that is much appreciated. Would definitely recommend you to any other person or persons interested in purchasing coffee beans or anything related coffee
Have a good one Steve”
“Mocha Java Blend No.3: this makes a wonderful rich, full bodied espresso on a 1:2 ratio. As an Americano or cafetiere I would recommend using less beans than usual otherwise it is a little too strong for my taste.”
