“In my last delivery in December, one of the coffee bags had a cut and a piece of sellotape covered half of the cut. I was truly disappointed knowing how RAVE takes pride of their coffee. I didn’t make an immediate complaint, thinking it was a busy time for festive season. However after thinking about it, the person who packaged the bag knew there was a cut, hence a sellotape was placed on it, but recklessly, as only half was covered. I could only think how hard was it to just replace the bag and to maintian the standard. Then last week I had a chance to stop at the factory and mentioned about the delivery to Sarah. With her great service mind, Sarah replaced the bag for me without any hassle. I honestly didn’t expect the replacement; all I wanted was to give a feedback as I actually do like RAVE. Coffee business is very competitive but attention to detail can make a huge difference in a long run. Thank you for your service, Sarah.”
Thank you for your thoughtful feedback, and we truly apologise for the issue with the damaged bag. We take great pride in our products, and it’s clear we fell short this time. We're glad Sarah could make it right for you, and we truly appreciate your understanding.
“Easy to navigate the website, item arrived fast and I. Time for birthday just after Christmas. The coffee is really fresh and smooth none of that bitter aftertaste.”
“I’ve loved Rave since the late ‘80s and this has extended to my coffee purchasing. I’ve tried a few but stayed with Rave as they are knowledgable but pleasant, and laidback but reliable.
There’s no hard sell but they do try to inspire interest in new beans by providing good profiles and local info. I normally order the Fudge and Signature blends.”
“Can’t rate these high enough. Brilliant service start to finish and it’s the only place I’ll ever go for my coffee now! Fresh roasted and very tasty!”
“Thanks for these - my teen is practising barista skills ready for working while a student. The items were as advertised and well packaged with minimal plastic and I got a good feeling about your company which is new to me. Perhaps you could also sell some other accessories e.g., latte art sticks or silicon handle insulators if they are useful and not just gimmicks.”
Thank you for your thoughtful feedback! 😊 We’re thrilled to hear your teen is practicing their barista skills with our products. It’s great that the packaging and quality stood out to you! We love your suggestion for additional accessories and will definitely consider it.
“Excellent quality coffee grounds - have been using it for quite some time and it's one of the best we have tried! We are regulars on the signature and italian blends but have tried the Christmas limited edition and where impressed by it (our guests too)! Keep up the excellent work please:)”
Thank you for your amazing feedback! 😊 We’re so glad to hear that our Signature and Italian blends are your go-to choices, and we’re thrilled the Christmas Blend impressed both you and your guests! We’ll keep up the great work—thanks for being a loyal customer! ☕
“My go-to coffee supplier... Chatswood No.6 is my favourite and there's a constant supply in the house. Service is quick and the choice is excellent. I've tried other places but Rave is hard to beat!
Keep doing what you're doing! 😁”
“Apart from the fact that this is the best decaf I have ever tasted the company are fun to be associated with and provide the EXCELLENT service and feedback.
I have now met others who “Rave” about the coffee and there becomes mutual bond between us.”
Thank you for the amazing feedback! 😊 We’re thrilled our decaf has earned your top spot, and it’s wonderful to hear you’re enjoying both the coffee and the experience.☕
Thank you for your feedback! 😊 We’re glad you enjoyed the coffee, and it’s great to hear The Italian Job blend was your favorite. We’d love to have you back for more! ☕
Thanks for sharing! 😊 Glad you’re enjoying the journey and having fun exploring the coffee. The V60 really does bring out great flavors—happy brewing! ☕
