Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,903 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,903 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a drum that would take a while to be made by the manufacturer. I was informed when it finally arrived on a Wednesday that the remainder of the payment needed to be made, then the drum would be sent out to me. I made the payment later that evening, sent an email stating that I had, thanked them for getting the drum in for me, and that I looked forward to receiving it. A couple of days went by with no response, so I sent another email on the Friday asking if there was any information on delivery. By Monday afternoon I had still not heard anything, so I phoned up and finally spoke to someone who dealt with my order and got it sent out to me 2 days later. I wonder how long it would have taken to get my order if I hadn't phoned up! DHL also badly messed up the delivery, but that's another story and not the fault of Rattle and Drum.”

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Posted 4 months ago

“They send the wrong item. I ordered 7a rebound but they sent forward drumsticks. Then didn’t respond to my email I sent to their customer service team. Package arrived on time, just wasn’t what I ordered.”

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Posted 8 months ago

“Sad that customer service and despatch time now so poor - over a month to get a tiny item sent. Website says 14 day lead time for despatch, fair enough, but why did it take another two weeks to post a small envelope? Will be looking elsewhere in future, even if costs are a little higher.”

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Posted 9 months ago

“I ordered four pairs of sticks. A week goes by and nothing, I emailed - no reply. Then, 11 days after my initial order, I got a call saying one pair were out of stock. They refunded me for the out of stock sticks, fair enough, and despatched the others...11 days after my initial order. I try to support independent retail, but I won't be supporting this independent retailer again.”

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Posted 1 year ago

“Very slow delivery, much longer than expected.”

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Posted 1 year ago

“I've had no issues in the past with Rattle & Drum but on this occasion they did not let me know both the items (cables) I purchased were out of stock. They took about 19 days to arrive and to be honest I've got things from China quicker. I don't think they should be selling items that are out of stock or at least let their customers know which they didn't.”

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Posted 2 years ago

“Haven't received it yet. I have a gig soon”

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Posted 2 years ago

“Unfortunately having to give a low review as had to wait over a month for an order despite not necessarily being there fault, but the team were very nice to deal with and talk to and order was well package when it finally arrived”

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Posted 2 years ago

“The item that I bought (J.N Guitars Cask Series Cigar Box Acoustic Guitar) was disappointing—poor design, poor build quality and over priced. And I would say that Rattle & Drum does not seem to be set up for ecommerce. My item took over three weeks to arrive and communication was poor. If you're thinking of buying online from these guys my advice would to approach with caution. Cheers.”

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Posted 2 years ago

“Very disappointed with this order. I ordered a Genera HD Dry snare head (2 ply) but a 1 ply Genera was supplied. As I was in a hurry to fit the head, unfortunately I did not notice the mistake until afterwards.”

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Posted 2 years ago

“I purchased the item on the understanding it would be picked and sent, almost one week later and one day before I went on Holliday I received an email telling me it had been posted the next day I left for my Holliday, did it arrive, I don’t know !”

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Posted 2 years ago

I'm so sorry this item didn't arrive on time before you left for holiday. We do sell quite a few accessory items that are sourced from supplier warehouses, this item did have a 14 working day lead time on it at the time of order. We did fulfil the order well within this time but will always accept that, while we do try and make the delivery time very clear, it can be missed. Kind regards. R&D

Posted 2 years ago

“Issues with the supplier and the DPD delivery service meant that I received my item 3 weeks after offering it.”

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Posted 3 years ago

Many thanks for your review. we always look in to any negative feedback to see if we can improve our service. As in the previous comments, Our only current issue is with the reliability of stock coming from the EU, one order may take 5 days the next 3 weeks! In this case we stipulated a lead time of 14 days for delivery which is normally more than adequate. Unfortunately the shipment took over 2 weeks to get through customs. Sadly there is now way to predict or track these delays and hopefully with time the situation will improve, the 14 days we quoted for this supplier is our best guess at an average. If we put 30 days no one would buy the items and most of them would arrive within 7 days, all we can do is keep a close watch and apologise to people such as yourselves when it doesn't work out.

Posted 3 years ago

“I still haven't received my product and DPD are now holding my item after failing to deliver on two separate dates.”

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Posted 3 years ago

“Ordered on Monday, didn't dispatch until Thursday, arrived on Saturday. If I'd known I'd be waiting that long, I'd have paid more to buy from somewhere else.”

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Posted 3 years ago

“item took too long to arrive”

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Posted 3 years ago

“I paid for next day delivery and it took 3 days with DPD. I could have had it Parcelforce 24 by Midday the following day. I emailed them but don't believe I have had a reply.”

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Posted 4 years ago

“I paid extra money for it to come next day and it came 2 days later urgh”

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Posted 4 years ago

“OK, product came unboxed so was a bit suspicious on its authenticity.”

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Posted 4 years ago

“The transaction was the one thing they were good at, I ordered some drum sticks that sadly broke after one use of them! I know it’s an awkward situation because they are meant to be hit, but with my playing ability the same sticks always last at least 2 weeks minimum (around 20 hours) before breaking. I tried to contact them and received no reply, that’s the main reason I would review this badly as the communication wasn’t there. Thanks anyway!”

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Posted 4 years ago

“I found the online information very frustrating advertised as free delivery but was not made clear it was over £50 Price of the goods I ordered changed to a cheaper price hours after I ordered it. Refund offered but not given. A bad first time experience with rattle and drum.”

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Posted 4 years ago

Rattle and Drum is rated 4.9 based on 3,903 reviews