Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,900 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, would recommend.”

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Posted 3 years ago

“Quick delivery and excellent drumsticks. The grips really make a difference.”

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Posted 3 years ago

“Thanks great service all items as I expected”

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Posted 3 years ago

“Issues with the supplier and the DPD delivery service meant that I received my item 3 weeks after offering it.”

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Posted 3 years ago

Many thanks for your review. we always look in to any negative feedback to see if we can improve our service. As in the previous comments, Our only current issue is with the reliability of stock coming from the EU, one order may take 5 days the next 3 weeks! In this case we stipulated a lead time of 14 days for delivery which is normally more than adequate. Unfortunately the shipment took over 2 weeks to get through customs. Sadly there is now way to predict or track these delays and hopefully with time the situation will improve, the 14 days we quoted for this supplier is our best guess at an average. If we put 30 days no one would buy the items and most of them would arrive within 7 days, all we can do is keep a close watch and apologise to people such as yourselves when it doesn't work out.

Posted 3 years ago

“I ordered ... and I got! Yay”

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Posted 3 years ago

“Good price and fast delivery!”

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Posted 3 years ago

“Great service and quick delivery!”

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Posted 3 years ago

“Good prices and prompt delivery.”

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Posted 3 years ago

“I have always found Rattle and Drum to be a fast and efficient online service. They have always been really helpful in all the dealings that I have had with them. ;oD”

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Posted 3 years ago

“Found the guitar tuner that I wanted from Rattle and Drum online, for a much better price than the competition and ordered it. It's now on my guitar. Job done. Thanks Rattle and Drum.”

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Posted 3 years ago

“Good prices however my order took 11 days in total from date of order to receipt In this day and age faster delivery is something I value as a customer.”

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Posted 3 years ago

Many thanks for your review. we always look in to any negative feedback to see if we can improve our service. Our only current issue is with the reliability of stock coming from the EU, one order may take 5 days the next 3 weeks! In this case we stipulated a lead time of 14 days for delivery which is normally more than adequate. Unfortunately the shipment took over 2 weeks to get through customs. Sadly there is now way to predict or track these delays and hopefully with time the situation will improve, the 14 days we quoted for this supplier is our best guess at an average. If we put 30 days no one would buy the items and most of them would arrive within 7 days, all we can do is keep a close watch and apologise to people such as yourselves when it doesn't work out.

Posted 3 years ago

“Quick delivery and great customer support 👍🏻”

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Posted 3 years ago

“Great Service, delighted with my new DW Twin Bass Drum Pedal Thanks Jimmy 🙏”

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Posted 3 years ago

“Great company, ordered loads of stuff from them and they were very responsive and helpful, everything arrived as described! Not to mention they have a great array of Meinl cymbals which seem to be pretty hard to source in the UK! Will definitely be ordering from them again! Thank you guys :)”

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Posted 3 years ago

“I still haven't received my product and DPD are now holding my item after failing to deliver on two separate dates.”

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Posted 3 years ago

“Quick delivery, great service”

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Posted 3 years ago

“Very fast delivery and as advertised Thanks”

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Posted 3 years ago

“Excellent service, items arrived promptly. Will return.”

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Posted 3 years ago

“Quick and efficient !”

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Posted 3 years ago

“Great value and quick delivery. Very happy with the service.”

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Posted 3 years ago

Rattle and Drum is rated 4.9 based on 3,900 reviews