Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,887 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff, delivery took 6 working days as the item was out of stock. I'll be back!!”

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Posted 6 years ago

“I have bought online from Rattle and Drum a few times, since my excellent local drum shop sadly went under. Always very quick service and delivery and very good value. Thoroughly recommended. Great shop. If you live in the Derby area, support your local drum shop - Rattle and Drum - you don't always realise how valuable they are until they're gone.”

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Posted 6 years ago

“Good prices, deliver as promised, great communication.”

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Posted 6 years ago

“The people and the prices are always the best.Martin and Ben are always very helpful and make me feel at home.I cannot recommend them enough,even if they have not got what I want in stock,they do their best to get it as quickly as possible and always at the best price.Any one who deals with Rattle And Drum will not be disappointed.Mark Sutton. PS a very happy customer for the past many years.”

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Posted 6 years ago

“Recently purchased a set of Sabian XSR cymbals. Ben who served me was brilliant! Very knowledgeable, didn't push me into something I didn't want and I now have the perfect set of cymbals for my need and they do sound ace like he said :-) I'll be back in the future for all my drumming needs so thanks again Ben for a great customer experience and the price match!”

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Posted 6 years ago

“Fast efficient service, thanks”

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Posted 6 years ago

“Excellent service. Every time!”

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Posted 6 years ago

“No problems. Gibraltar tube clamps as described.”

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Posted 6 years ago

“always a first class service”

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Posted 6 years ago

“Customer service in rectifying incorrect on line order was terrible. out of pocket on postage, exchanged item but not refunded the difference. R&D adjusted their prices on the exchange upwards to match wrong order. Won't be buying here again thanks to the snotty kid - you know who you are.”

Helpful Report

Posted 6 years ago

Dear Mr Bibby We are of course very sorry to hear you are unhappy with our service, it genuinely upsets us if a customer feels let down by us. However, in this instance your review is not fair or reasonable. You contacted us to let us know that you had received the wrong drum sticks. We checked your order and confirmed that you had been sent the exact drumsticks you ordered. However, you then informed us that the drumsticks you ordered were not the ones you actually wanted, which you then rather forcefully said was our fault. Had we been at fault we would of course covered all costs in rectifying the matter but where a customer has made a mistake in ordering it is standard practice for the cost of return postage to lie with the customer. Regardless, we care very much about our customer's being happy and so we agreed you could return the sticks and we would send out the ones you meant to order. As a gesture of goodwill we sent out the replacements at our own cost. If you feel this is an example of terrible service then we can only apologise once more, and agree that you should not buy from us again. Best Regards Rattle & Drum

Posted 6 years ago

“Good people to deal with.Thanks”

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Posted 6 years ago

“Excellent service, great communication. Had a problem and they stopped at nothing to resolve it. All’s well that ends well. Used many times before and no doubt will again👍”

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Posted 6 years ago

“Super efficient service! Thanks.”

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Posted 6 years ago

“Great service and price. Ordered them on Sunday evening and had them on Wednesday lunchtime. Thanks guys”

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Posted 6 years ago

“Hassle free, fast service and well packaged. Will be using again!!”

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Posted 6 years ago

“Met the guys st UK Drum Dhoe in Manchester. Very friendly, helpful and knowledgeable staff! Came away with a snare drum so I must have been happy!”

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Posted 6 years ago

“Very helpful on the phone and very quick dispatch of items. Easy!”

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Posted 6 years ago

“Excellent service, fast shipping”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Responded well to an enquiry about downsizing current kit to an alternative. The result satisfied all the criiteria I had in mind. Very helpful, pleasent people to deal with. Ben concluded matters with an excellent email, properly written and grammatically sound; something of a rarity these days. All in all, good people.”

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Posted 6 years ago

Rattle and Drum is rated 4.9 based on 3,887 reviews