Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,865 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,865 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery service and pleasant shopping experience!”

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Posted 10 months ago

“Fantastic customer service from start to finish, nothing was too much trouble. A great mix of professionalism and personal service. Glad to support an independent retailer and get a superb level of service.”

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Posted 10 months ago

“Good service. Delighted!”

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Posted 10 months ago

“Pineapple shaker arrived very quickly, well-packaged and seeens like a good noise! Not fully opened yet, as is a gift.”

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Posted 10 months ago

“This is my shopping place ❤️”

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Posted 10 months ago

“Communication excellent. Delivery time was pretty poor and DHL delivered 3 days later than expected. The was 'in stock' but, had to be shipped from Germany. You need to make it clear when advertising goods that they are not in the UK.”

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Posted 10 months ago

“Very helpful shop , good prices .”

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Posted 10 months ago

“Happy with the price and online ordering service for a Drum Dial altho delivery was a bit slow as prediction was around five days - ordered on the 11th January received on the 22nd. Presumably a mix of delays from the supplier and the courier.”

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Posted 10 months ago

“Great price and fast delivery and well packaged.”

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Posted 10 months ago

“It took four months to get what I paid for”

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Posted 10 months ago

Hi Brendan, In fairness we did inform you that the item had gone out of stock, you took delivery of 3 of the 4 parts ordered We also asked you if you would prefer to wait for new stock to arrive from the US or to have a refund of the one we didn't have. I know it's frustrating if something doesn't quite go to plan and we apologise for the inconvenience caused. However we did keep you informed, gave you a choice and delivered the final part. I'm not sure that deserves one star!?

Posted 10 months ago

“OK. Took over a week to arrive (to London, nowhere odd). I tried calling to follow up, the number didn't even ring. I emailed and the reply blamed a computer glitch leaving them believing it had already been sent. Well I swear "computer glitch" is like "dog ate my homework" 99% of the time. But if its not in this case, then you chose that software. If it can't handle a simple transaction e.g 'I pay you give', it is the wrong software to consuct simple transactions with. I note that the order wouldn't have been placed at all if "I thought I'd already paid." Obviously with the delays I tried tracking it a lot with the tracking number supplied, which admittedly is with a third party, but this company chooses the third party they work with. The tracking was the most redundant service ever. Trying got me a message saying something like "tracking info only available after we attempt to deliver," baring in mind if their delivery attempt was a success, I would not be tracking, what they're really saying is "tracking only works if there's a problem." But then, there was a problem with my order, and tracking still didn't work!! So the number only really let's you track in some problematic cases. Totally useless (and the more use it is, the bigger an issue they have!). Anyway, two wires finally arrived, both brand new, I've used one and works fine I'm assuming the other does too but haven't tried it yet. Below it asks how quickly they responded with the highest option "over a week" and the next down "6-12 hours". I emailed in the afternoon and had a reply next morning so was in 6-12 working hours, not 6-12 actual hours.”

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Posted 11 months ago

“Absolutely top notch service from the guys at R&D. I took my son in a few months ago to spend a while with the team learning about all the variations in drums, cymbals etc and nothing was too much trouble in all the questions we asked and there was zero hard sell. We went back in December to buy the kit and a few add ins and they did us a cracking deal and we are really happy with everything we bought. They now have customers for life....to the point that I'm back in the shop today getting my wallet out again buying more cymbals and stands! Gret store, excellent staff and a brilliant experience.”

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Posted 11 months ago

“A good selection of Puresound snare wires is available on the website, shown as in stock at Rattle and Drum or with their supplier. Delivery of the chosen Puresound Equalizer wires was as displayed on the website. Pleased with the quality of the snare wires. Excellent service as always.”

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Posted 11 months ago

“Great service. Despite being over the Christmas period it was a quick and reliable service. Very happy with the product too. Great practice pad with realistic feel.”

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Posted 11 months ago

“The item I ordered, a pro drum mat, was around £25 cheaper than other sellers (including postage). I was skeptical, but glad I chose Rattle & Drum - the item arrived the next business day and was exactly as described. I will definitely be ordering from them again. Highly recommended.”

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Posted 11 months ago

“Great price great service”

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Posted 11 months ago

“Excellent service and product very pleased with my purchase”

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Posted 11 months ago

“Amazing service & after support. Small issue quickly addressed (manufacturers not theirs!). Really hrlgul for a fairly inexperienced drummer”

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Posted 11 months ago

“Great store, very helpful people and very professional ! Would highly recommend !”

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Posted 11 months ago

“Excellent service as ever.”

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Posted 11 months ago

Rattle and Drum is rated 4.9 based on 3,865 reviews