Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,900 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered what I ordered. What more is there to say...”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Item I ordered didn't match the photo, appeared to be old and tatty, and didn't even work. It's not that difficult to check items work before sending them out. During the return process I kept being asked for info that the seller clearly already had access to ("what was the item number?", "what's the Royal Mail tracking number?"). Very annoying; why should I be the one having to find the info? Staff should be capable of looking up item numbers etc themselves”

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Posted 4 years ago

Hi, Clearly sending out items that seem used unless clearly sold as used is unacceptable. It's not something we make a habit of as can be seen from the majority of our reviews, I'd like to think that, as you've contacted us, we resolved the issue but as you have left your review anonymously I can't check. In terms of being asked questions regarding your order in terms of tracking details, we did have an issue when swapping to a new system whereby the details were not being retained. Thankfully this has now been resolved.

Posted 4 years ago

“Uncomplicated handling of my order, arrived quickly. Good quality case for my Tele!! Very happy!”

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Posted 4 years ago

“Great service and speedy delivery. Well pleased.”

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Posted 4 years ago

“Friendly and great communication - had a minor delay in delivery of my purchase but they phoned and kept me up-to-date which is the most important thing when something unusual crops up.”

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Posted 4 years ago

“Item was in good condition and the communication was spot on many thanks for your service”

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Posted 4 years ago

“Everything excellent Thanks*”

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Posted 4 years ago

“Have bought from the shop for many years but this was the first purchase online. A great experience having had to tel. with a special request which was dealt with superbly, Extremely pleased with everything especially the very quick delivery! Many thanks”

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Posted 4 years ago

“Excellent service. Very quick delivery and very pleased, I will order from Rattle and Drumm again. Many thanks.”

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Posted 4 years ago

“Good product- I already have one good price bit of a wait for delivery Will use again”

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Posted 4 years ago

“Great service, answered my query within seconds of calling the store, enabling me to then go on their website and buy the most suitable products for my son. Speedy delivery.”

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Posted 4 years ago

“Super fast delivery”

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Posted 4 years ago

“Excellent service, very fast delivery.”

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Posted 4 years ago

“Hi guys thanks for sorting my recent purchase. My first on line. All arrived as expected. A great shop all the chaps are very knowledgable and very helpful. Cheers guys hopefully see you all again soon”

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Posted 4 years ago

“Good quality at a brilliant price. Quick delivery. Could n,t be better.”

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Posted 4 years ago

“Excellent high speed service!! Thank-you!!!”

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Posted 4 years ago

“Fast service as I have always received from Rattle and Drum. Thanks guys.”

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Posted 4 years ago

“item as descibed fast and effficient delivery”

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Posted 4 years ago

“Exactly what I needed and delivery at supersonic speed. Will definitely be using Rattle and Drum again for all my musical instruments needs.”

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Posted 4 years ago

Rattle and Drum is rated 4.9 based on 3,900 reviews