Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,890 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products at a good price but let down by poor packaging- cymbal cleaning product was sent in a padibag which meant it was squashed and leaked in the post. Just a bit more thought and common sense required.”

Helpful Report

Posted 8 years ago

Hi We're very sorry to hear your cymbal cleaner had leaked in the post. If you had contacted us directly we would of course immediately sort out a replacement for you, and if you would like to contact us now at online@rattleanddrum.com with your details we are still more than happy to do that for you - we can only sort out issues like this if we are made aware of them. With regards to the packaging we take on board your comments though this is the first instance of any issue like this being reported. If we did use larger boxed packaging for smaller cheaper items our shipping prices would unfortunately have to be considerably higher so on balance we feel padded bags where appropriate are the best compromise for our customers. Again, sorry to hear about the issue, please get in touch and we will do all we can to help. Kind Regards Matthew Pearson Director Rattle & Drum Ltd

Posted 8 years ago

“Very fast efficient service”

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Posted 8 years ago

“Excellent service. Fast delivery, I spoke first on the phone and they were very helpful.”

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Posted 8 years ago

“Good service. Only downside was that initial advert said postage free, but it wasn't; it cost £2”

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Posted 8 years ago

“Good communication. Delivered at the short end of the delivery "period". Good stock of less well known parts. (Been looking all over for 6mm decent size/shape cymbal wing nuts!”

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Posted 8 years ago

“Item was as described, delivered quickly, very reasonable price. Wouldn't hesitate to purchase from again.”

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Posted 8 years ago

“Extremely helpful and great value.”

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Posted 8 years ago

“T shirt found and ordered from Rattle and Drum via Amazon. Delivered on time and perfect product. They couldn't do any better.”

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Posted 8 years ago

“Couldn't have been better thank you for your quick service. I would recommend you to others. Thank you.”

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Posted 8 years ago

“Really happy with my purchase. Price was good and delivery very quick”

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Posted 8 years ago

“Excellent advice and help from Ben and Andy during the choosing of two different guitar amps in the last few weeks. The second was purchased online, and the process, payment, and fast delivery was superb. Many thanks to them.”

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Posted 8 years ago

“Great price, fast delivery. Quality product. Excellent service.”

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Posted 8 years ago

“NOT FOR ME FOR MY SON BUT HE WAS WELL CHUFFED !!”

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Posted 8 years ago

“beautiful item .”

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Posted 8 years ago

“Very good service and value for money. Great delivery time, had expected to wait most of the week but received it the next working day. Thoroughly recommended.”

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Posted 8 years ago

“Great price, quick delivery, well packaged. What more do you want?”

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Posted 8 years ago

“Great experience, website was clear and helpful and ordering the drumsticks was easy. Delivered in good packaging within 2 days of order. Very happy customer, thank you!”

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Posted 8 years ago

“great site and very easy to deal with”

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Posted 8 years ago

“Excellent service, quick delivery-will use again”

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Posted 8 years ago

“I had an issue with stock availability on one item, but communication was good and the issue was quickly resolved. The other item was dispatched quickly without any issue. Overall generally good service and I would probably use them again.”

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Posted 8 years ago

Rattle and Drum is rated 4.9 based on 3,890 reviews