Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,890 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed some original fender strings for my Mexican stratocasrer and my vintage acoustic . Found rattle and drum on the search engine . I will be using them again 1st rate Products and very good delivery times . Would recommend . Good Range of everything for the guitar . Many thanks”

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Posted 9 years ago

“Recieved my package all wet through and it had been thrown over my gate left for any stranger to get their hands on. When I complained about this the customer service was awful and failed miserably to resolve the issue. I will NEVER order from 'rattle and drum' again and will make sure noone I know does either!”

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Posted 9 years ago

This is in no way a fair representation of the facts. This customer contacted us with a fairly friendly email to inform us that he had received his package in good time and was very happy with the product. However, he also let us know that he had asked the third-party courier to leave the package in a specific place in his garden and the courier left it in a different more exposed place. We immediately responded to apologise, agreed that the courier shouldn't have done so, checked that the item had arrived in good condition and assured him that we would contact the courier to complain. The customer then sent us an increasingly angry number of emails alluding to compensation on the basis that the item could have theoretically been stolen or damaged. Our communication with this customer has been prompt, courteous and amicable at all times, unlike his emails to us. We stand by our products and take customer service extremely seriously as our reviews on this site attest, in addition to 20,000 100% positive reputation on eBay. Had the item been stolen or arrived damaged we would of course have immediately replaced it. We also offered to accept the item back for a full refund if the customer was unhappy with any part of our service or the product. We processed the customer's order promptly, it arrived on time, the item was not damaged and the customer was happy with the item. In return the customer has left us a 1 star review because he could not force any money out of us to compensate for a theoretical problem with his order that did not occur. This customer certainly will not buy from us again as he has now been banned.

Posted 9 years ago

“An excellent, fast efficient service always, thank you. For that rare, unusual item you need go here first, they will most likely have it... and at the best price anywhere. They have a terrific understanding of musician's equipment needs.”

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Posted 9 years ago

“Fast shipping, fine quality. All good.”

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Posted 9 years ago

“Always nice to find an online retailer that supplies genuine products at reasonable prices. Nicely done.”

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Posted 9 years ago

“Great service and price from these guys! Thanks”

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Posted 9 years ago

“I know nothing about guitar leads and was only pointed to this product by a grandson. The link worked well and it was quick and easy to raise a one-off order. Order confirmation received straight away and receipt of product within 3 working days. All very good and professional. Well done.”

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Posted 9 years ago

“I've just ordered an item to help clean my guitars. Having scanned the web beforehand, Rattle And Drum were very competitive, and offered free delivery. Even during the busy Christmas period, the item arrived before the scheduled time. Overall, a very pleasing transaction. I will be back another time for more shopping...”

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Posted 9 years ago

“No problems, would be happy to buy again”

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Posted 9 years ago

“Arrived safe & sound ... great cymbal, great price.. A very happy customer :)”

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Posted 9 years ago

“VERY QUICK DELIVERY”

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Posted 9 years ago

“Bought my dream guitar from here and wow it's a beauty, perfect condition, new strings, in tune when received and fantastic customer service, I would highly recommend buying from here ... the guitar I bought was a Gretsch G5135ps available on finance and sounds and plays like a dream ... Thankyou to rattle and drum for stocking the guitar as its a nightmare to get hold of in the UK. 5 Stars for service and product.”

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Posted 9 years ago

“Arrived quickly, well wrapped, good quality item.”

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Posted 9 years ago

“Rattle and Drum offer a great range and honest unbiased advice. Highly recommended.”

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Posted 9 years ago

“Company was excellent but delivery firm not so! Package was open and torn .”

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Posted 9 years ago

“Parcel received ok thankyou, for Christmas so not yet opened.”

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Posted 9 years ago

“I cant believe how quickly the item arrived. It came the next day and I didn't even have to pay next day delivery. Item was cheaper than elsewhere. Brilliant Thanks”

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Posted 9 years ago

“Very quick and efficient service thanks.”

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Posted 9 years ago

“Excellent communication and speedy delivery. Thank you :)”

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Posted 9 years ago

“Good service. Staff helpful and friendly. Price acceptable. Delivery within 24 hours of placing order.”

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Posted 9 years ago

Rattle and Drum is rated 4.9 based on 3,890 reviews