Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,887 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service as usual.”

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Posted 5 years ago

“Not our first purchase, always dependable, they provide competitive prices and excellent service. I always check their site first. Bob b”

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Posted 5 years ago

“Very fast delivery, lowest price I could find on many products. Reliable. Very happy with this service, would buy from here again!”

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Posted 5 years ago

“Purchased a new Fender Elite Jazz Bass via their online store. Item arrived next day via DPD. Beautiful instrument, a good sale price and a very straight forward purchase. Highly recommended”

Rattle and Drum 5 star review on 22nd June 2019

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Posted 5 years ago

“Always excellent service and good prices, both instore and online.”

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Posted 5 years ago

“Currently very high up my list of shops to use for parts - always reasonable prices and quick despatch, even with the cheapest shipping. Highly recommended :)”

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Posted 5 years ago

“Not the fault of Rattle and Drum but id advise you use an alternative delivery service from DPD. This is a complaint i sent to them today..i'm waiting for an apology/response. When i eventually located my parcel..i was pleased with it. But it did cause inconvenience. Hi there. I have a complaint about the my recent experience with DPD. (ref ‍15976851541247) Yesterday i'd arranged for a parcel to be delivered to a pickup point as i was at work. This never happened and i got a text saying it was going to be delivered to my home address today..when i specifically said i wouldn't be home. I even emailed yesterday..tried calling this morning plus attempted to change pickup point online..but no joy..I couldn't even speak with anyone at the local depot. So as i was given a window between 3.30pm and 4.30pm..i had to finish work half day to come home as my initial request of a pickup point..(which i tried to repeat) failed. I then receive a text stating my parcel had been delivered to a neighbour called Georgie at Number 9..i don't have a neighbour by that name..and nothing was delivered to either of my neighbours. I eventually get through to a lady called Mel at local depot (Aldridge i believe) who was helpful in calling the driver who'd delivered to a totally wrong address (different road name and postcode..Ashworth road with a B42 Postcode..wrong)..appalling. She told me he was going to retrieve the item and bring it to me..This didn't happen and neither did i think it would. I had to get in my car and fetch my parcel from the wrong address myself..Really incompetent service and the driver should be disciplined for total lack of concern/skills for the job in hand as the Address/postcode he delivered to was not what was on the box! In these modern times this really shouldn't be happening..i feel things are getting worse with the postal system in general and DPD seem to be top of the list..I'm sorry i've had to write this but not a happy customer. Mark Morgan.”

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Posted 5 years ago

“I bought a Zildjian K 18" crash for a really good price, but when it arrived the cymbal had a manufacturing fault . The guy I dealt with was really helpful in getting the faulty cymbal picked up and sending out a replacement very quickly. I really appreciated the order being resolved so efficiently, couldn't have gone better. Would definitely recommend buying from Rattle and Drum”

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Posted 5 years ago

“Fast delivery, well packaged, wonderful cymbal. Lovely people to do business with.”

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Posted 5 years ago

“Excellent products, great prices and unbeatable service. 🙂”

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Posted 5 years ago

“Fantastic service.”

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Posted 5 years ago

“Googled tama speed cobra pedals. Found rattle and drum had best price advertised.. Clicked onto their website... Ordered pedal and it arrived in four days as promised. Efficient , prompt and great price”

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Posted 5 years ago

“This is the first time that I have used this company, but it will not be the last if their offers are as good as this.”

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Posted 5 years ago

“My drum case arrived promptly and I am pleased with its size and condition. I would recommend to others.”

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Posted 5 years ago

“Decent price and free delivery which came next day.”

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Posted 5 years ago

“Usual swift service from Rattle & Drum”

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Posted 5 years ago

“Excellent all round. Simple to order and great/swift delivery.”

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Posted 5 years ago

“this is the first time i have used them. The service was very good. Unfortunately when unpacking the item i noticed it had an internal rattle like a screw or some thing had worked loose. I then noticed damage to the parcel it was shipped in. On the outside of the parcel was quite a large puncture hole and the polystyrene packing in side was broken. I contacted them and without any quibble they arranged to collect the item, and as it was the last one in stock they refunded my money. Not their fault i am sure, but they acted brilliantly. I would have no hesitation in buying from them again. cheers Rattle and Drum that was great customer service.”

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Posted 5 years ago

“My go to music shop in Derby. I come here for my percussion gear and my son’s guitar & bass gear. Helpful, knowledgeable staff. Very friendly and excellent customer service. 5*”

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Posted 5 years ago

“Excellent service from ordering to despatch via courier.”

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Posted 5 years ago

Rattle and Drum is rated 4.9 based on 3,887 reviews