Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,899 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,899 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service.”

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Posted 2 years ago

“Kept well informed from placing the order through to delivery in time for Christmas.”

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Posted 2 years ago

“Great product, good communication and delivered quickly even though there were postal strikes”

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Posted 2 years ago

“order took over a month to arrive not the best service”

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Posted 2 years ago

“Rattle and Drum are just fantastic- expert knowledge and undoubtedly the best customer service in the music business. Super quick delivery of my items and well packed. i would recommend them to anyone!”

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Posted 2 years ago

“Excellent service as always from Rattle & Drum Never had a problem always helpful and reliable”

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Posted 2 years ago

“Great staff and good quality of products!”

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Posted 2 years ago

“I had an e-mail asking to write a review. Well I ordered it nearly a month ago and I still haven’t received anything!! Here’s my review…..can you actually send it!!!”

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Posted 2 years ago

“Communication is brilliant from the staff and they go the extra mile for you. Exceptional customer service. Delivery was very fast! I haven’t played my instrument yet but it looks AMAZING”

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Posted 2 years ago

“The service received from R-and-D was EXCELLENT. My family & I arrived late (not long before closing time), to buy numerous items. Each item needed a 'listening to' so we could make a selection from the options. We are non-experts and need hand holding and educating. We were not in the slightest bit rushed and R-and-D stayed open late to ensure we were able to go through every last detail and leave happy. We travelled a long way to find a drum shop that had drums in stock (not just a catalogue to choose from) and knowledgeable staff - I'm glad we made the effort. I would encourage anyone to use this shop. The modern world needs real places and customer-focused service like this.”

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Posted 2 years ago

“Nice people to do business with .”

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Posted 2 years ago

“Very helpful when my drum appeared to go missing en route to the shop butcquickly sorted the problem out”

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Posted 2 years ago

“I rang up and asked about a set of chimes, they had none in stock instore but Kevin on the phone was incredibly helpful and ordered me a lovely set of chimes even with a slight discount and had them to me in time for the show I needed them for! Brilliant, friendly, everything you could ask for.”

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Posted 2 years ago

“Very helpful and knowledgeable store. When my order was delayed the store did all they could to assist and reassure me about my purchase. A must for any drummer!”

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Posted 2 years ago

“Excellent service as usual, Good communication of info. Well pleased with the Gretsch 13x9 drum”

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Posted 2 years ago

“Very happy with my item. Arrived in good time, good condition and well packed.”

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Posted 2 years ago

“Friendly, helpful & kept me updated on some outstanding items. My go to drum shop in future”

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Posted 2 years ago

“Excellent service and a quick delivery, cheapest on line as well”

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Posted 2 years ago

“Friendly and helpful staff who were very knowledgeable about the products I was interested in. They gave me a very fair and honest price for my drum kits, which I part exchanged with them. The staff were always available by phone or email to answer any questions during the process.”

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Posted 2 years ago

“Really helpful with great advise to a non drummer”

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Posted 2 years ago

Rattle and Drum is rated 4.9 based on 3,899 reviews