Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,887 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient and easy, purchase and delivery Bang on!!”

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Posted 3 years ago

“Outstanding customer service by knowledgable and friendly staff. I bought a lovely Furch guitar, the whole transaction was easy. It's a pleasure to visit the shop, highly recommended.”

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Posted 3 years ago

“Excellent service. Quick and reliable. I somehow made a mistake when ordering and Rattle and Drum fixed it very quickly once notified. One slight downside was that my snare side head wasn't sealed in plastic it was just in the box. Still good quality, no marks or anything. Very happy with my purchases overall. 100% use again.”

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Posted 3 years ago

“Good service, it took a little while between confirmation of order and confirmstion of delivery but once I was notified it arrived very quickly 😊”

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Posted 3 years ago

“Great price drum sticks and fast delivery”

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Posted 3 years ago

“Consistently competitive pricing and totally reliable sales support.”

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Posted 3 years ago

“1st class service . Prompt delivery thanks !”

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Posted 3 years ago

“I bought two drum heads which were packaged very carefully and despatched promptly. The price was also slightly cheaper than other retailers.”

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Posted 3 years ago

“Good communication, Best price and prompt delivery that was well packaged. Would happily use Rattle and drum again with confidence.”

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Posted 3 years ago

“Never been to this store but I will definitely be returning. Staff were great, friendly, knowledgeable and helpful. I ran over the stores opening hours without realizing and was always made to feel welcome. Thanks Rattle and drum!”

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Posted 3 years ago

“Quick delivery :) all looks great (haven't tried them yet but I've had these ones recommended so I'm looking forward to it)”

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Posted 3 years ago

“Excellent service, good price, super fast delivery. First class”

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Posted 3 years ago

“Timely and safe delivery. They offer good price for quality stuff!”

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Posted 3 years ago

“The pandemic hasn't been easy for every business and I completely understand when there have been shipment issues, etc. However, a few months back when I was to find out a product wasn't able to get shipped to me, my refund was issued fairly quickly along with the delivery cost I paid for too. I recently emailed R&D on a Friday who confirmed my product was available and once purchased that afternoon would arrive the following working day Monday - and it did :) It's a lovely gift for my partner and he loves it so worth the wait. Good service, I liaised with 'Woody' who was professional and quick to respond to emails. Would recommend to others. Thanks :)”

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Posted 3 years ago

“Friendly service and a good price. Excellent all round.”

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Posted 3 years ago

“Got the guitar strings we needed the same day, many thanks.”

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Posted 3 years ago

“yeah decent yeah”

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Posted 3 years ago

“Fast delivery. Great service. Best price.”

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Posted 3 years ago

“This is a well established music shop selling high quality stock. They have a slick website making it easy to order online. My DW drop-lock hi-hat clutch was delivered promptly, complete in its original undamaged packaging and I am very pleased with it. I have bought stuff from this shop several times and received a consistently high quality service from them.”

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Posted 3 years ago

“Very poorly packaged and the box (if you could call it that was 4 pieces of cardboard and 2 pieces of tape) any small items would have definitely lost in transite this was a big let down for me..from a great price from rattle and drums own website.”

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Posted 3 years ago

Hi Paul, All I can do is apologise for this. We are normally excellent at packaging as our great review record would attest to and I can only assume they rushed this. The items you purchased were drum heads and so no danger of small items escaping though this doesn't excuse poor packaging in general. The team have been notified of this review and we'll do our best to ensure items don't go out poorly packaged in the future.

Posted 3 years ago

Rattle and Drum is rated 4.9 based on 3,887 reviews