Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,890 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful and were great at quickly responding to my queries in a helpful and friendly manner. Really pleased with how quickly they completed and dispatched my order.”

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Posted 11 years ago

“Fast and efficient service”

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Posted 11 years ago

“Great price, free delivery, very quick, item exactly as described. Excellent.”

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Posted 11 years ago

“Very good service, goods delivered next day”

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Posted 11 years ago

“Excellent customer service and quick delivery!”

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Posted 11 years ago

“Very fast despatch . Thanks .”

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Posted 11 years ago

“Rattle and Drum are the only music shop I trust, they are completely honest and do their best to make a good deal. I can't begin to count the discounts they've given, good stock, good people and good prices.”

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Posted 11 years ago

“Hi Rosie at rattle and drum my scratch plate for affinity came really quick and was perfect fit thank you very much.well pleased Thanks Tony Evans”

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Posted 11 years ago

“super fast shipping, no hassle, recommended!!”

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Posted 11 years ago

“Brilliant customer service, communication, instrument, price and experience, thank you very much! Very much appreciated!”

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Posted 11 years ago

“Brilliant service, communication,”

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Posted 11 years ago

“Brilliant service, connunication”

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Posted 11 years ago

“Brilliant service”

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Posted 11 years ago

“Bri”

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Posted 11 years ago

“Great product, price, service and delivery. Thank you”

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Posted 11 years ago

“Prompt and responsive -the drum heads to complete our son's 13th birthday present arrived on the day despite being a last-minute order. Thanks!”

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Posted 11 years ago

“This ls how on line shopping should work I bought my amp at the best price on line and delivered early next day for free fantastic!”

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Posted 11 years ago

“Great service.”

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Posted 11 years ago

“insufficient postage applied to item which resulted it being downgraded to second class so took a week to arrive - shame”

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Posted 11 years ago

Hi Julia, we take customer service very seriously and I'm very to sorry to hear about what happened in your situation. As I'm sure you can imagine we send out hundreds of items a week and inevitably the occasional package gets the wrong postage amount on it as many items straddle the various postage bands. However, the way our mail system works is that if an item is deemed to be underpaid by the Royal Mail it should still be delivered First Class to you the customer, and we get charged an additional fee at our end. An additional cost for us but the customer is unaffected and receives the item as expected. Your case is only the second time we have had an item turn up late having been wrongly assigned by the Post Office to Second Class and unfortunately I can't give a good explanation for why this has happened, it certainly isn't how it should work! Regardless, we are very sorry the delivery was slow to reach you and completely understand your frustration. Ineveitably with hundreds of orders a week occasionaly things go wrong but we will always try to make amends if possible and I have emailed you in regards to this. Kind Regards Matt Director Rattle & Drum Ltd

Posted 11 years ago

“Excellent customer service. Prompt and well packaged delivery, very impressed. Would recommend as they seem a well organised and efficient company.”

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Posted 11 years ago

Rattle and Drum is rated 4.9 based on 3,890 reviews