Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,866 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from the knowledgeable staff!”

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Posted 2 years ago

“Overall a good service was a problem with the courier losing the parcel, but once I'd spoke to the staff it got sorted”

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Posted 2 years ago

“Unfortunately having to give a low review as had to wait over a month for an order despite not necessarily being there fault, but the team were very nice to deal with and talk to and order was well package when it finally arrived”

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Posted 2 years ago

“Great service, will definitely buy from here again”

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Posted 2 years ago

“Went to the shop to buy an electronic drum kit, and as a non-drummer needed lots of advice. Great service from the lovely Kev and Ed who spent ages explaining things. All round excellent.😁🥁”

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Posted 2 years ago

“Ordered a new scratchplate for my strat. Came very quickly, well packaged and fits perfectly. Great service as always”

Rattle and Drum 5 star review on 9th October 2022

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Posted 2 years ago

“Nice, smooth service*****”

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Posted 2 years ago

“The Elixir Strings and D'Addario Feedback Suppressor were very competitively priced, however I have had to mark the rating down as there was a delay in the order being despatched to me and no update/reason for the delay had been provided prior to my email to question the whereabouts of my items.”

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Posted 2 years ago

Hi Phil, Thanks for taking the time to leave your review. I'm sorry you experienced a delay in getting your items. Postal and Courier delays have mounted up since strike action and has created an accumulative backlog. There are more strikes planned but we have updated our procedures to try and ensure delays are minimised and where possible prior notice is given. Kind Regards Rattle & Drum

Posted 2 years ago

“Good communication and service, fast shipping.”

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Posted 2 years ago

“How can I review something that I still haven’t got !!”

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Posted 2 years ago

Hi Mark, Thankfully it looks like you finally got your items and we're sorry for the delay. The only reason you got a review request before the items is due to postal delays caused by striking. Postal and Courier delays have mounted up since strike action and has created an accumulative backlog. There are more strikes planned but we have updated our procedures to try and ensure delays are minimised and where possible prior notice is given. Kind Regards Rattle & Drum

Posted 2 years ago

“Quick and efficient service, lovely t-shirt”

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Posted 2 years ago

“A very professional company great prices and a speedy delivery”

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Posted 2 years ago

“It did get here eventually, a person explained why there were delays on Facebook messenger which I appreciated.”

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Posted 2 years ago

“Excellent price & service! Thank you... Mike”

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Posted 2 years ago

“Very clear information on website about the Remo Frame Drum I wanted. Had to be ordered in from Europe - as with all sellers - but postage from R&D was competitive and timely once they had the item. Also, response to my delivery date enquiry was quick, friendly and helpful.”

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Posted 2 years ago

“Very happy with my new drum skins, they came well wrapped, and not to long a wait for delivery. Great price as well, have used them before, and will probably be again. Great company and service”

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Posted 2 years ago

“Exceptional service, above and beyond. Cheers guys.”

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Posted 2 years ago

“The strings i bought were at a very good price and delivery was fast.”

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Posted 2 years ago

“Everything awesome 👌 has to be 5 stars :)”

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Posted 2 years ago

“Always know what there talking about and happy to help you get what you need.”

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Posted 2 years ago

Rattle and Drum is rated 4.9 based on 3,866 reviews