Rattle and Drum Reviews

Name: Rattle and Drum
Address: 77-81 Osmaston Road Derby DE1 2JH, Derby
Rating: 4.88

4.9 Rating 3,886 Reviews

98 %

of reviewers recommend Rattle and Drum

4.9

Based on 3,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Rattle and Drum:

Rattle & Drum Music is an independent musical instrument retailer based in Derby, UK. Established in the nineties as a drum and percussion specialist, we are now one of the country’s leading independent musical instrument stores, keeping it simple and specialising in the key ingredients of all great music - guitar, bass and drums! We stock the very best brands in the business, with hundreds of acoustic, bass and electric guitars, a vast range of amps, pedals and accessories and we have one of the best drum and percussion showrooms in the UK.

Visit Website

Phone:

01332 341414

Email:

martin@rattleanddrum.com

Location:

77-81 Osmaston Road Derby DE1 2JH
Derby
DE1 2JH

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Rattle and Drum 5 star review on 8th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was great and very friendly. I ordered online and they delayed dispatch for a day to make the delivery more convenient for me. Guitar well-packed and in perfect condition. Overall a good experience, a competitive price and I would order again with confidence.”

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Posted 3 years ago

“No problems for me!”

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Posted 3 years ago

“I hadn't heard of the company until recently when I was looking for a new Gretsch. I usually use PMT or GAK, but I must admit, the service I got from Rattle and Drum outweighed my previous experience! I called to check that the guitar for sale was pre-checked before being sent out, and was told that the guitar had been taken out of the box, checked for quality and playability before being reboxed. Also the price was the most competitive I could find and I got it next day!! The icing on the cake was when I opened the box to find a fantastic Gretsch that plays like a dream. I would definitely buy from Rattle and Drum again.”

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Posted 3 years ago

“excellent service. good communication.”

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Posted 3 years ago

“AAA,, seller”

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Posted 3 years ago

“Only used click and collect and in the current climate couldn't look around but the item I wanted was in stock at a good price and the process was simple.”

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Posted 3 years ago

“great shop to deal with, no issues at all.”

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Posted 3 years ago

“Very helpful and knowledgeable. I was looking for a specific guitar amplifier and Rattle and Drum had the item in stock for me to collect. I was able to try the amp in store before purchasing and was shown some of the basic controls.”

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Posted 3 years ago

“Professional and helpful. I ordered a product which price was lower on a different website, they lowered my bill to reach a lower price. Also always available to talk and help over the phone. The product arrived within the time scheduled and it was like seen in their website . I’ll buy again thank you”

Helpful Report

Posted 3 years ago

“Product arrived later than stated but forgivable under current global circumstances. However, considering it was reasonably fragile, i.e. made of fibreglass and prone to breaking under pressure, it wasn't really packaged suitably. Luckily it wasn't broken on arrival!”

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Posted 3 years ago

“Waited over three weeks to receive an online order. There was no communication or explanation with me about this until prompted, and after my initial prompted communication received no further personal communication. No apologies or goodwill gestures were given despite the huge delay to the order. I have not had good experiences with Rattle & Drum in the past, and have heard first-hand many other terrible tales of very poor customer service. Thought I'd give them another shot, but will think twice about it in the future.”

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Posted 3 years ago

“Swift turnaround. Dispatched via DPD (thank goodness l). Guitar in good condition - needed some setting up as expected (fret polish, relief, restring). Overall very satisfied with purchase and service”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Great shop always have everything I need”

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Posted 3 years ago

“First time I have used them. Bought earphones and delivered in 2 days. Product excellent and quick service. Will use again.”

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Posted 3 years ago

“Really quick delivery and product was as advertised.”

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Posted 3 years ago

“Fast quality service service as always and very competitive pricing. Great range of products and equipment.”

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Posted 3 years ago

“Very simple purchase, arrived promptly. Exactly what you want, was convenient and great service.”

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Posted 3 years ago

“Great delivery time and service”

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Posted 3 years ago

“My first purchase with Rattle and Drum. Very good, fast service and I would definitely recommend and use again.”

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Posted 3 years ago

Rattle and Drum is rated 4.9 based on 3,886 reviews