Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,458 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,458 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic shoes, cant wait for them to be dyed to match my dress. Fast delivery - even during the recent storms.”

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Posted 2 years ago

“My shoes were returned in less than a week which was a lovely surprise and the colour is spot on. Thank you so much! Can't wait to step out in them as "Mother of the Bride"”

Rainbow Club 5 star review on 22nd February 2022

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Posted 2 years ago

“Obsessed. Love you guys. Thank you. Can't wait to wear my shoes and then dye them! xxx”

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Posted 2 years ago

“I was lucky to buy the very last pair of Ceri shoes from the Archive range. They arrived 24 hours after I placed the order and I was kept up-to-date about the delivery slot throughout. The shoes are absolutely gorgeous and a steal at the bargain price I paid for them. As they have a sharply pointed toe design, I ordered a full size up as I have a wide foot. They fit perfectly and I could not be more delighted with them. Thank you Rainbow Club.”

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Posted 2 years ago

“I just wanted to say a really big thank you and to let everyone know how fantastic your extreme protection is. My custom dyed shoes survived very snowy conditions for approximately 3 hours during our ceremony and photos at the Icehotel in Sweden. The colour held really well with very little colour run. An excellent additional service you provide for winter brides.”

Rainbow Club 5 star review on 18th February 2022

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Posted 2 years ago

“A massive thank you to Rainbow Club. They matched my hot pink shoes to one of their handbags , the complete process from ordering my handbag to returning it back to them along with my shoe was so quick, and the colour match is perfect, Thank you. Highly recommend.”

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Posted 2 years ago

“Lovely shoes, comfy even when I have bunions on my feet. Its very hard to find comfy shoes especially for occasions. Promply delivered next day. Easy to order on website. Value for money. Thank you Rainbow Club”

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Posted 2 years ago

“I've just had my shoes and bag dyed to match my outfit for my son's wedding later this year. I found the whole process so easy and efficient. Friendly, helpful staff made sure that I was 100% happy with the colour before dying my items. I love the results and I know that I will feel fabulous on the day. Thank you Rainbow Shoes, I will definitely highly recommend you to anyone needing shoes for a special occasion - oh and the shoes are SO comfortable too!!”

Rainbow Club 5 star review on 27th January 2022

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Posted 2 years ago

“I have been absolutely delighted with the customer service I have received from Rainbow Club. My wedding shoes (which are PERFECT) arrived safely and their delivery was extremely prompt. I am thrilled with the purchase I made and will happily recommend Rainbow Club. Five Stars!!!”

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Posted 2 years ago

“Reccommended by a friend, I have found this shoe concept to be just what I need so that I can have a pair that match my accessories. It was easy to return the first pair, no questions asked, and now that I have another style I am planning to send them off for dying. The process seems very straight forward. I would like to have had more of a choice of low heel, strapped shoes because they are more suitable for my feet.”

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Posted 2 years ago

“Love my bridal shows, got them for my wedding day next year, so comfortable already and the perfect height for my dress and being on my feet all day! And the 'something blue' jewel on the bottom adds the perfect touch and saves me from thinking what blue I need to wear on the day! Love them!”

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Posted 2 years ago

“Shoes are absolutely beautiful and exactly what I want for my big day. Had to return for a bigger size but they are so lovely, I can't wait until the new size arrives”

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Posted 3 years ago

“I absolutely love my new silver shoes from Dune, just gorgeous. Comfortable, needed a size up which arrived promptly. Beautiful packaging, made me feel special. Such quality aswell.. Recommend this fantastic company..”

Rainbow Club 5 star review on 9th November 2021

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Posted 3 years ago

“Excellent service, had to return shoe and order next size up, no hassle, received notification of refund within few days and also received the other pair within a few days. Spoke to them regarding the colouring and gentleman was very pleasant. Great customer service all round.”

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Posted 3 years ago

“Super pleased with my rainbow club shoes which have just been dyed to match my dress. I would particularly like to thank James in customer services who helped me find the right colour match.”

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Posted 3 years ago

“I bought a pair of Rainbow Club wedding shoes (Stella) from a well known retailer. I wore them on my wedding day for a couple of hours before noticing that one of the the heel pads had come off at some point leaving the nail sticking out and the fabric had shredded up the heel. I was so disappointed that I then had to wear different shoes for the rest of the day. I took the shoes back to the retailer who immediately refunded the total price. I no longer have the shoes to complete my outfit!”

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Posted 3 years ago

I’m so sorry that our product has not met your expectations on such an important day, and that you no longer have your shoes. It does appear from your description of ‘the fabric being shredded up the heel’, that there has perhaps been a degree of unforeseen extreme wear - unfortunately the satin & lace used in our collections is very delicate and therefore can be susceptible. With your blessing our technical team will be in touch directly to better understand the circumstances & see what we can learn from your experience. Please accept our sincere apologies again.

Posted 3 years ago

“So how do I begin ? To start , I am a bride with an abnormally small foot . I find it extremely difficult to get shoes to fit me anywhere and have done all my life . I searched site after site looking for nice bridal shoes , something simple and satin and affordable for months . I happened upon this site in my last attempt . Was it fate? Maybe who knows ! I ordered my shoes and was apprehensive as all other shoes don’t fit ,size 2 -3 depending . I was really worried ! My shoes arrived and all I can say is that they were exquisite, so well made and in a beautiful box . Next the test … I put them on and all I can say is that it felt like heaven ! Pure bliss … like walking on air . They fit perfectly. I was worried that they would be too high but I can walk and dance in them and again they feel like air . For any bride or person who is sceptical all I will say is BUY THEM!! I am so thrilled that I actually wish I was an ambassador for the company . I also purchased the bag to match and again really good quality . I give them a 50 out of 10 amazing !! Thank you from a very happy bride in Dublin x”

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Posted 3 years ago

“I bought through John Lewis Rainbow shoes and handbag. Ivory satin and luxury lace and had the shoes and bag dyed Teal. Was so happy with the results, wore the shoes round the house to break them in. Sadly on my wedding day (18 months later than planned) the lace from the hand bag dyed my hands so was rescued with lots of wet wipes I had to abandon the handbag to keep my dress safe. Then the dye came out of the shoes, but i thought I'm wearing tights it's OK. In the early hrs after a lot of dancing I removed my shoes and held them to find the lace straps dyed my hands and my feet took two showers and a bath and a lot of scrubbing to remove the dye. So was gutted, the handbag cist more than my dress so was expecting the dye to remain on the product and not me.”

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Posted 3 years ago

“Absolutely thrilled and delighted with the excellent service and support I have had from your company. The shoes, bag and shoe bows are an exact match for my dress. Perfect! I will recommend Rainbow Club to anyone who has a Wedding or special celebration in the future. I would not hesitate to use your very specialised custom dying again to make sure that any outfit I wear for fabulous occasions feels just a little more extra special! Well done team. Very impressed with the gentleman on customer services and Sarah who did a fantastic job on the colour….and also the very speedy delivery!! Many thanks and kind regards, Andrea x”

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Posted 3 years ago

“Can'd decide if I'm more excited to wear these shoes out or to get married?! They are the shoes that I never knew I was dreaming of. Given my partner is over a foot taller than me, I love that they've got quite a heal on them so we won't look quite so little and large in our pictures, but they're still so so comfy thanks to the squishy sole! They're very classic with a pop of sparkle and will be perfect when dyed other colours too!”

Rainbow Club 5 star review on 13th September 2021

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Posted 3 years ago

Rainbow Club is rated 4.6 based on 1,458 reviews