Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,459 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can only praise the service I received. I placed my order at 9.15am on a Monday Morning slight hitch as I wasn't dispatched until Tuesday and I received it on Wednesday. A slight worry as I knew I was very short on time as it was only 16 days until the Wedding. Shoes were sent back by 11.30am Wednesday morning. 7 days later at 1.45pm The shoes dyed to perfection were in my hand. And I still have 9 days until the wedding. I can only say again how pleased I am with the prompt service I received. Every member of staff I spoke to was helpful and understood my anxiety at being short on time. Once again A Big Thank You Rainbow Club.”

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Posted 9 years ago

“I purchased my shoes from John Lewis for my daughters wedding there was some Navy ones there that I wanted that colour so I had a call saying you needed a colour swatch although I had ticked the colour I wanted from your chart which is obviously useless I now have to find a swatch or ribbon which is more time not sure I will be doing it again”

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Posted 9 years ago

“Great service and quick delivery. Unfortunately the shoes I chose, whilst gorgeous, we're too narrow for my feet.”

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Posted 9 years ago

“Excellent quality and speedy delivery would highly recommend Rainbow Club! Elizabeth Barrett Ireland”

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Posted 9 years ago

“Excellent service. When I made an enquiry the reply was very prompt. Shoes arrived extremely well packaged and look / feel good quality for the price. One observation is that the fit of exactly the same size shoe, in a different style, can vary wildly. I've ordered multiple styles of a size 5 (between Rainbow Club and a department store) and some I had to send back simply because they were too painful to wear. Worth ordering own size and another half size/full size up to check which is the best fit. Overall good service and I'm happy with the pair of shoes that I've decided to keep.”

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Posted 9 years ago

“I was really happy with the service provided. I sent an enquiry, got a response back right away and the shoes were delivered free and really quick. Would definitely recommend the rainbow club and I will be shopping there in the future. Thank you”

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Posted 9 years ago

“I am a size 5.5 but I ordered a 6 aswell as the 5.5 to be on the safe side. The 6 fits better than the 5.5. The area of the sole just before the toes isn't well made and the covering comes away from the base of the shoe very easily, but can be made more comfortable with gel pads. Overall quite comfortable - especially for someone who doesn't wear heels :-) A very classy shoe and goes perfectly with my wedding dress.”

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Posted 9 years ago

“Fabulous! Great quick reliable service!”

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Posted 9 years ago

“I have not quite finished shopping with Rainbow Club yet but it's very good so far. I still haven't quite found the style and size that I need for my wedding shoes but am hopeful that the next exchange will be right. Then I'm going to send them back for dyeing. The process takes quite a long time and it would be easier if there was an outlet to go to for sizing but Rainbow club gets your returns out to you quickly so its not too bad. Thank you so far!”

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Posted 9 years ago

“The Verity shoes are really pretty with a little heel which my 8 year old loves. They seem very comfy although so far only been worn dancing around the house! Look lovely with First Communion dress which is what they are for.”

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Posted 9 years ago

“The shoes are even more beautiful in real life! Fit perfectly and look gorgeous, make me feel like a princess for my wedding day. Very speedy delivery which is amazing as there was no charge for this! Thank you!”

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Posted 9 years ago

“I ordered my wedding shoes online after first trying a pair when looking for my wedding dress. I fell in love, they are like wearing slippers with those super comfy pading in the front. Ordering was easy and even when I needed a different size returning was straight forward and super quick! I love my heels and I can't wait to wear them on my wedding day :)”

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Posted 9 years ago

“My item was sent very quickly after ordering. Arrived in perfect condition, exactly as described. Great service!”

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Posted 9 years ago

“I ordered the Else Cherry Sparkly Kids Bar Shoes for my daughters communion and they are just perfect . They are true to size with a little heel which making my girl feel all grown up in her communion outfit . I was really impressed by how quickly my order was processed. It took just 4 working days to have the shoes delivered to my door in Ireland.”

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Posted 9 years ago

“Lovely comfortable shoes, with a heel hight i was looking for!! Very fast delivery . Thank you”

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Posted 9 years ago

“I tried some Rainbow club shoes on whilst shopping for dresses. I was so taken with the comfort and style I ordered my very own pair straight away. They are classic, stylish and really comfy. Delivery was prompt and I'm just happy in every way!”

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Posted 9 years ago

“Can I suggest that before you request reviews from customers it would be a good idea to ascertain whether or not the items they have ordered have been delvered. I have not even received an email from you confirming my order or a notification of whether or not it has been dispatched yet!”

Helpful Report

Posted 9 years ago

Hi Mrs Rowan Jarvis, Thank you for your feedback. Please accept our apologies, the automatic review requests were not properly extended to compensate for the bank holiday period. Under normal circumstances we would have expected your order to be delivered by now. The confirmation order e-mail was generated on April 4th at 13:38, and the tracking information sent yesterday at 18:00. If you have not received these notifications, please double check your junk folder. I've taken the liberty of tracking your order and it will be delivered today between 10:16 and 11:16 today by DPD. Should you require anything further do please let me know and I will be happy to help. Best regards, Rainbow Club

Posted 9 years ago

“Quick delivery and great shoes!”

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Posted 9 years ago

“Very pleased with the overall product . Dispatching of product very good, The only let down was the courier company DPD who were appalling. While I appreciate they are separate company from you I feel you should know how rubbish the people that are delivering your products are! Other than that brilliant in all other aspects!”

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Posted 9 years ago

“The shoes fit perfectly! Over the moon with them. Thank you”

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Posted 9 years ago

Rainbow Club is rated 4.6 based on 1,459 reviews