Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,459 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, replied immediately to email & posted next day. Lovely friendly staff, have recommended already!”

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Posted 9 years ago

“Lovely shoes as described on Internet fast delivery and fantastic service”

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Posted 9 years ago

“Fast delivery & lovely quality wedding shoe, thank you”

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Posted 9 years ago

“I ordered a veil and shoes but have decided to return the items as they didn't match my expectations. The shoes were very hard with not much give in them and I thought they were quite "yellow" looking rather than ivory. The veil was not hemmed and looked like it had just been cut with scissors. The diamantes looked as though they might not last the wedding day let alone if I wanted to pass the veil onto anyone to use in the future. I thought it was a good price at the time of purchasing, but I guess you get what you pay for. Sorry :/”

Helpful Report

Posted 9 years ago

Hi Stephanie Thank you for taking the time to review our products. We would like to try and explain the points you have highlighted to see if there is anything we can clear up or help with. As a business we are committed to making stylish, comfortable products. Satin shoes are by design a fixed construction, as opposed to leather moccasins which are designed to be loose so that they can wrap around your foot. All of our shoes feature a foam padding under foot to make sure they’re perfect for your special day, and we also offer a separate ‘Bliss’ lined collection which really dials up the comfort factor. I’m sorry that you were disappointed with the colour of the shoes you received. We know how important it is to get the just the right match between your wedding shoes and your dress, and we take extra care to make sure that our photographic process is as accurate as possible. We’ll review the photos of this style to see if there is any improvement which can be made. The shoes you purchased are part of our Else collection which uses our exclusive Ivory Bridal Lace Satin. You will note that the flower embellishment on this style is not made of ivory, but is indeed a contrasting off white fabric. Please accept our apologies if the veil you received was anything less than perfect. We take great pride in the fact we have all of our veils hand made in our own factory here in the UK. Each piece is delicately made and are indeed cut by hand with care rather than by machine. I have personally spot checked the stock we’ve got currently to ensure that all of the items are properly finished and that the diamantes are of the specified premium quality we demand. Thank you once again for providing your feedback. We appreciate how busy this time must be for you. We will use your comments to help ensure that we fulfil our commitment to provide the best service and best products to all of our customers. Should you have any further queries, do please email us on enquiries@rainbowclub.co.uk and we will be happy to help. Many thanks

Posted 9 years ago

“The shoes arrived very quickly and in good condition. My only question is how easy it is to return them if I find that they do not fit... But hopefully they will fit just fine :)”

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Posted 9 years ago

“Delivered within 2 days of ordering. Arrived well packed and in perfect condition. Item was exactly as it appeared on the website. My only grouch is that it was quite a hefty price for such a small handbag! But that was my choice.”

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Posted 9 years ago

“They came very quick but I tried them on but the didn't rainbow sent an exchange and I got them when they said I would thanks rainbow club”

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Posted 9 years ago

“Excellent service, delivered within 48 hours, excellent product, will make my day , thankyou Rainbow people :-)”

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Posted 9 years ago

“Excellent quality and speedy delivery. Website very easy to navigate and products well explained.”

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Posted 9 years ago

“Excellent quick service. Good arrived when expected more than happy with my purchases well done Rainbow”

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Posted 9 years ago

“Very quick delivery and packed very well the shoes are a good fit too .”

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Posted 9 years ago

“Very happy with my shoes, look exactly the same as on the website. Very quick delivery too!”

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Posted 9 years ago

“Super!!!”

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Posted 9 years ago

“Could not ask for better customer service!! And the shoes??? Quality like i've never seen! love love love them! One very happy customer!! :-)”

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Posted 9 years ago

“Lovely shoe, and very comfi”

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Posted 9 years ago

“Can not fault the speedy delivery and the clear instructions to return goods for dying. Excellent”

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Posted 9 years ago

“Speedy service, very pleased with the delivery as I had forgotten a colour pack but the extra one had been included for me.”

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Posted 9 years ago

“Excellent customer service any problems solved very quickly”

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Posted 9 years ago

“Professional customer service,quick delivery,maybe you should think of customer services working on the phone/answering emails during weekend”

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Posted 9 years ago

“Excellent communication. Fast delivery. Thank you :)”

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Posted 9 years ago

Rainbow Club is rated 4.6 based on 1,459 reviews