Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,459 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a size 6, size 6 received too big, and I wasn't expecting to have to pay for returns, could have ordered from john Lewis and not had to pay to return.”

Helpful Report

Posted 8 years ago

“Thank you Rainbow. Very helpful and now I wait to get my lovely rainbow shoes and clutch bag dyed and returned then I will even happier.”

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Posted 8 years ago

“I purchased a Rainbow Club Colour Pack and sent my shoes, plus a swatch of fabric as instructed. Within less than 10 days, the shoes were returned to me, free of charge, and look wonderful. I can't wait to wear them! This is an excellent and reasonably priced service and I look forward to using it again.”

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Posted 8 years ago

“The pictures of the shoes were very accurate. Excellent speedy delivery. Will be returning one pair (only because I don't need two) and I assume this process will be as smooth as the rest has been.”

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Posted 8 years ago

“I bought Abbie shoes for my wedding in May, they are beautiful and really nicely done. They are incredibly soft, I'm sure it will feel like having slippers under the wedding dress! Quick delivery and good communication too.”

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Posted 8 years ago

“I purchased the sherbet satin peep toe shoes for my daughter in a size 5 and 6 (she's usually a 5) but 6 felt better. She said that they were sooooo comfortable and heel height perfect for standing on her feet all day. Quick delivery too.”

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Posted 8 years ago

“Parcel arrived quickly but got no email advising it was on way so missed courier once. Shoes are lovely but expensive for a child but she loves them.”

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Posted 8 years ago

“The shoes arrived really quickly, were well packaged and look really classy - just what I am looking for. The cushioning on the inner sole feels as though they should be comfy for the whole of our wedding day!”

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Posted 8 years ago

“Hi sent 4 pairs shoes to be dyed for my wedding your service was second to none to say I was pleased would be an understatement. The packs, sample swatch and overall service was so quick and efficient and I would definitely recommend this service to all. Thank you once again Lisa x”

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Posted 8 years ago

“Rainbow club tells me I have recieved my parcel, and I haven't. I've contacted them and they haven't replied. As you might imagine, I'm unimpressed”

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Posted 8 years ago

Hi Louise Thank you for your message. We are usually very quick at replying to our emails and I cannot see an email from you so apologies that you have not had a reply, it looks as though we did not receive it. I have tracked your parcel and can see it was delivered on the 11th February. It looks as though the courier DPD emailed and text you to say they have left it with a neighbour as it was signed for by no.8 so you should find your parcel here. Apologies for the trouble with your delivery, if you have any problems please let me know and I can contact DPD for you. Kind regards Julia

Posted 8 years ago

“The shoes are lovely but the buying experience was dreadful via your website! I tried to pay via paypal but it wouldn't let me as it said no email address was entered but there wasn't anywhere to enter my email! So then I paid using my card but had to enter all my card details twice as I selected Mastercard UK when it should have been Mastercard! To be honest if it weren't that I liked the shoes, I probably would have given up with the whole thing!!”

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Posted 8 years ago

“Very quick delivery”

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Posted 8 years ago

“I ordered the Harlow Peep Toe satin shoe and LOVE them! As soon as I slid my foot in, cozy and comfortable. Very well made, good quality. They are perfect. Thank you!”

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Posted 8 years ago

“The shoes were in excellent condition and the 1 hour time slot with email updates was fantastic. A very good experience in home shopping.”

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Posted 8 years ago

“My shoes are stunning! So much nicer in real life. Very comfy.”

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Posted 8 years ago

“Ordered Sunday night, ready for delivery Tuesday (standard), and I changed delivery methods so I could collect from local Halfords store on Tuesday night on my way home. Fantastic service, especially when a lot of the shops said 2 - 3 weeks for orders. Unfortunately the 5.5 Britt is a bit big so will need to order a smaller size instead. Only thing to improve..? Provide the click and collect option at point of order please.”

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Posted 8 years ago

“Fast, excellent service, thank you.”

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Posted 8 years ago

“Brilliant service very happy with the product. Only thing is i would have liked more information in relation to caring for the shoe.”

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Posted 8 years ago

“love my bag and shoes looking forward to wearing them for my daughters wedding”

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Posted 8 years ago

“After spending ages and ages searching in line for wedding shoes I kept coming back to these. I am so glad that I finally bought them as they are beautiful.”

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Posted 8 years ago

Rainbow Club is rated 4.6 based on 1,459 reviews