Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,459 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

Write Your review

Tell us how Rainbow Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful shoes and compliment dress beautifully. Thank you.”

Helpful Report

Posted 7 years ago

“Fabulous shoes and so comfortable very happy with them. Delivery was very prompt also”

Helpful Report

Posted 7 years ago

“Shoes available very quickly (although I delayed delivery as I was away). Packaged well and delivered within time slot from distributor.”

Helpful Report

Posted 7 years ago

“Shoes came very quickly”

Helpful Report

Posted 7 years ago

“Excellent delivery service, very fast and they kept me up to date throughout. The shoes were well packaged and arrived in pristine condition.”

Helpful Report

Posted 7 years ago

“Ordered my shoes on a Monday through John Lewis. These were dyed to the exact shade I wanted for my daughters wedding by Rainbow Club. They were sent to me in 4 days. Great service. They were wrapped well too”

Helpful Report

Posted 7 years ago

“I ordered this for my daughters forthcoming wedding. When it arrived which I must say for free standard delivery was very quick, it was beautifully packaged and in it's own rainbow box wrapped in a tissue paper. It was beautiful. I would recommend to anyone.”

Helpful Report

Posted 7 years ago

“Easy process for organising a shoe and bag dye and result was excellent.”

Helpful Report

Posted 7 years ago

“Shoes and bag were amazing. Price if dying over the top. Got it done by a local rainbow retailer half the price.”

Helpful Report

Posted 7 years ago

Hi Many thanks for your review. We offer our dyeing service for £25 per pair of shoes, and £15 for the handbag. This includes our expert colourists hand mixing and dyeing your shoes to your perfect colour, spray protecting them to colour fast the products, and the postage costs to and from our headquarters. I hope this helps to explain our charges, if we can help with anything please do not hesitate to contact us on enquiries@rainbowclub.co.uk. Many thanks Julia

Posted 7 years ago

“Excellent service.”

Helpful Report

Posted 7 years ago

“I ordered shoes for my wedding and colour packet to dye them , the shoes arrived to Ireland very quickly ! They were too big so I sent them back with the colour pack and sample colour to dye them and within 10 working days the new size perfectly dyed arrived at my door.... They are FAB, I couldn't be happier with them! They are amazing! I would recommend Rainbow club to anyone!”

Helpful Report

Posted 7 years ago

“Your shoes are great quality (although there are a few frays on the strap of both my shoes) and I was really impressed by your packaging. The delivery company you use, UK Mail, is totally substandard however. They are unhelpful, inflexible and not very customer focussed. It's a pity, because I am delighted with the shoes but the delivery itself was stressful and unpleasant.”

Helpful Report

Posted 7 years ago

“If I get an exact match for my wedding outfit shoes I shall be an ecstatic mother of the bride!!”

Helpful Report

Posted 7 years ago

“Delighted with my shoes, received them back in 8 working days. Rather disappointed that they refused point blank to dye a bag I had only used once for my son's wedding 6 months ago. The bag was not Rainbow club but I was happy to take the chance of a slight colour difference to the shoes and pay £10 to get them dyed. Hey Ho, I guess that's how they make the business model work.”

Helpful Report

Posted 7 years ago

Hi Many thanks for your review. Unfortunately we just can't dye other branded products, this is due to the dye we use being water based so we can only guarantee it on our satin fabric. If we use it on other satin the material may be treated and will not soak in, therefore ruining the product. Apologies for this but we are so glad you love your shoes. Many thanks Julia

Posted 7 years ago

“Fast service, Excellent product.”

Helpful Report

Posted 7 years ago

“Arrived very quickly and they seem very comfortable”

Helpful Report

Posted 7 years ago

“I recently purchased a beautiful veil from the Rainbow club which arrived expertly packed and very quickly. I can't wait to wear it now when we have our marriage blessed in July.”

Helpful Report

Posted 7 years ago

“Very fast efficient service. Thank you”

Helpful Report

Posted 7 years ago

“Lovely products, quick delivery.”

Helpful Report

Posted 7 years ago

“Beautiful shoes, daughter is very happy. Very fast delivery srvive and great customer service when I had to exchange a pair.”

Helpful Report

Posted 7 years ago

Rainbow Club is rated 4.6 based on 1,459 reviews