Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,458 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,458 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant Service.Item packaged well.Shoes were beautiful.Would definitely recommend your company.”

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Posted 1 year ago

“I have just received my Jara shoes and matching handbag which I had dyed to the colour of my outfit for my daughter's wedding. I am so delighted as the match is totally perfect! It's as if the materiel of the dress has been placed onto the shoes and bag. The sparkles on both have picked up the deep pink colour as well. I have the honour of giving my daughter away so my accessories have to be as perfect as my outfit. Many thanks as well to Chloe who was so helpful and very patient in answering all my questions. I will be recommending you to my friends without hesitation. Thank you again”

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Posted 1 year ago

“Love my new wedding shoes! Quick delivery and good customer service.”

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Posted 1 year ago

“I tried on the rainbow shoes in John Lewis they felt comfortable and were a good price but choose to order directly on line. I found the only customer service to helpful on Instagram - however was disappointed at their marketing sale advertising a further discount the day after Black Friday on shoes and also to find that John Lewis had their prices wrong. The shoes arrived promptly and I look forward to having them on my wedding day.”

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Posted 2 years ago

“The shoes are lovely, the only ssue is that they are too narrow.”

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Posted 2 years ago

“Can't highly recommend this company enough. The customer service throughout is five star. Yodel managed to loose my return parcel containing my colour swatch for shoes and a handbag for my daughters wedding. Fortunately l had a very small piece of material left. Chloe in customer services sorted everything as l really was in a bit of a panic. She arranged for two colour swatches to be sent to me, the first one was damaged in the post! And hey presto a week later my shoes and bag arrived, they are a perfect match, thank you”

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Posted 2 years ago

“I am awaiting my shoes and handbag to arrive since having them dyed, so I can't comment on that but I felt that I had to leave a review simply on the service I have received so far. Right from ordering through to awaiting my parcel, I have been so impressed. The pack you get explains everything you need to do and is really clear. I thought it might be complicated but the pack couldn't be clearer. It asks you to provide a swatch so they can get the colour as close as possible for you and even asks when you need them by so they can try and accommodate that for you. I had an issue where I took my delivery to the post office instead of Collect+ and after getting in contact, Rainbow Club rectified the situation, and I came away happy. Thoroughly impressed and if you're thinking of using this company, go for it! :)”

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Posted 2 years ago

“I haven’t got married yet but, so far I’m in love with my wedding shoes. Love the detail of the little blue gem stone. The only reason why I gave 4 stars is that I paid extra for an express delivery which should be 1-2 working days (I was going abroad and really needed it to arrive within 2 working days) and it arrived after 3 days. Costumer services were supportive but didn’t offer me any compensation, if I no longer needed the shoes I could just send them back. We ended up waiting for the package and it was worth it because I love them.”

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Posted 2 years ago

“Found my perfect wedding shoes from Rainbow Club. They came super quick and are ever so beautiful. I love the blue gem, such a lovely touch to the shoes which makes them even more special. Thank you Rainbow Club - I cannot wait to wear them on my wedding day!”

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Posted 2 years ago

“So impressed with my Brianna shoes. I visited the Exeter location to have them dyed dusky pink to match my jacket and I met Sue who organised the paperwork and Mary who dyed the shoes. Both ladies were so helpful and informative. I picked the shoes up today and am so impressed. Would highly recommend this process. Can’t wait to wear them as mother of the bride next year! Thank you Sue & Mary & Rainbow Shoes.”

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Posted 2 years ago

“Just logged in to express how happy i am with Rainbow Club service. I bought 'Bobbie' shoes from John Lewis for my wedding, perfect for the day with mid heel, a touch of detail and most importantly they were extremely comfortable! With a party and another wedding shortly afterwards i decided to have them dyed and was delighted with the streamline service - the hardest part was choosing the colour as the choice is amazing. I returned them to our nearest John Lewis store, discussed the process and timing, matched the colour to a reel of cotton and i received them, posted back to my home address well within the time frame and ready for the next occasion. I have received lots of compliments and obviously recommended your service. Many thanks”

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Posted 2 years ago

“I was recommended by joyce young bridal shop in Glasgow,to buy my shoes from you,ordered and arrived really quickly,service is fantastic,would highly recommend u,which I have done already,many thanks Dora.xx”

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Posted 2 years ago

“I originally purchased Java shoes and Diana bag for my wedding day back in November....they were extremely comfortable. My sister was my Maid of of Honour she also had the same shoes and bag dyed navy. Then just recently I've had them dyed a blue shade to match my outfit for my son's wedding.....the dyeing service was amazing so quick and an absolutely perfect match to my dress. I couldn't recommend Rainbow Club any more highly. Many thanks to the Rainbow Club Team.”

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Posted 2 years ago

“If I could give Rainbow 10 stars I would. After reading their amazing reviews I ordered my shoes and handbag and got them dyed for my son’s wedding. I used their Gold service and they received my order on Monday and I got my stunning shoes and handbag on Wednesday evening exactly how I wanted them. Just so delighted with their service from Sue at Customer Services to the team who dyed my shoes and bag. I will definitely use Rainbow again as I trust them so much with items which are so important to me. Thank you”

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Posted 2 years ago

“You can tell that Rainbow Club have put so much thought into bridal shoes. I ordered a few different pairs to try and every pair has cushioning for the balls of your feet to make them comfy to be standing up all day. They even have the added touch of a little blue gem on the bottom to be your something blue. The only negative thing for me is that you have to pay your own return delivery charge which most places offer for free these days, but to be honest that's not so bad with the quality of the shoes and packaging being so great. I am yet to wear my RC shoes for my wedding day but from what I have felt of them so far I'll be perfectly comfy for hours.”

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Posted 2 years ago

“Absolutely beautiful shoe and not too pricey! Delivery was fast and efficient. Love the cushions on the shoe and can’t wait to wear for my big day! 👰🏼‍♀️”

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Posted 2 years ago

“What a wonderful company. My shoes and bag arrived today. They are both stunning and the colour was perfect. So beautifully done. Thank you.”

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Posted 2 years ago

“Beautiful shoes, comfy, exactly what I wanted and good range of sizes. Came in good time too.”

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Posted 2 years ago

“Thank you so much Rainbow Club. Received my shoes yesterday and the colour is absolutely spot on to match my mother of the bride dress . Perfect.💜💜💜”

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Posted 2 years ago

“Such beautiful shoes. Ordered 2 pairs to help decide, then ordered the size required in the style my daughter preferred. Fantastic service. Pleasure doing business with you!”

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Posted 2 years ago

Rainbow Club is rated 4.6 based on 1,458 reviews