Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,460 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

Write Your review

Tell us how Rainbow Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shoes, quick delivery. Thanks so much:)”

Helpful Report

Posted 5 years ago

“Ordered 3 pairs of shoes to try for size and style, all went back but I’m exchanging one pair for a bigger size. Rainbow shoes are absolutely gorgeous and so well made, however I would definitely recommend going up a full size as they are really small fitting. I was also disappointed that I had to pay £7 postage and almost £13 to return them...which has bumped the cost of the shoe up massively”

Helpful Report

Posted 5 years ago

Hi Thank you for your review, we are so glad you love the shoes but sorry to hear of the expense in sending them back. We do offer a low cost returns label via Collect+ which makes it cheaper when returning a few pairs - you can find information on this on the returns form in the box or on our website. Kind Regards Rainbow Club x

Posted 5 years ago

“I have ordered 3 pairs of shoes at different times and I have found the service from Rainbow Club excellent.”

Helpful Report

Posted 5 years ago

“Packaging I find quite cheap looking given the price of their shoes. The shoes are very good quality however. I need a larger size so I sent them back for an exchange and I am still waiting for this two weeks later. The customer service is quite poor.”

Helpful Report

Posted 5 years ago

Hi We are sorry to hear this, if you could contact us on enquiries@rainbowclub.co.uk we can have a look in to this for you. Kind Regards Rainbow Club

Posted 5 years ago

“Service very efficient & prompt in sending shoes & colour order forms. Have now forwarded shoes & handbag for dyeing my requested colour. Hopefully expect colouring service to be equally efficient.”

Helpful Report

Posted 5 years ago

“Lovely shoes cannot wait to wear them for my wedding :-) excellent service and fast delivery”

Helpful Report

Posted 5 years ago

“Very good quality :)”

Helpful Report

Posted 5 years ago

“Rainbow Club has been a great place to buy shoes for the bride and bridesmaids. The girls chose their preferred style(s) in a couple of sizes and they were dispatched the same day ready for a central trying on session. Everybody found something they were comfortable in. All but one style (which had an open toe) required the girls to go up a half size at least. Rainbow Club were efficient and helpful in communication by phone and email when placing the order and querying something and then in follow up with a problem with the order. A more minor quibble would be with Returns system that the box used for dispatch is larger in one dimension by 3cm to use Collect Plus returns necessitating additional boxes or an alternative carrier or PO to be used. We anticipate dying the shoes once the bridesmaid dress colour is finalised.”

Rainbow Club 5 star review on 26th December 2019

Helpful Report

Posted 5 years ago

“I received my vail in a beautiful box lined with tissue, the vail is of superior quality with a stunning satin edge that really sets it off. My shoes are of no less quality and are so comfy! I suffer with a trapped nerve in my toe, but on my wedding day I really wanted to look elegant, I didn’t think I’d get both elegance and comfort but I have and I’m thrilled. Class, style and quality all rolled into one beautiful retailer”

Helpful Report

Posted 5 years ago

“The shoes are amazing. However, I had to make an exchange of size and there is no free return. Therefore, I had to pay additional £11 for post office. When the new shoe sizes delivered back to me, one of the pair was not the one I had initially ordered online. Overall, great shoes, not good customer service.”

Helpful Report

Posted 5 years ago

Hi Thank you for your review and feedback. We are sorry the exchange cost you so much, we offer free delivery on orders to the UK (under 4 items) and have a low cost returns label via Collect Plus which is £4.95 for up to 12 pairs - details of this is on the returns form and our website. We are however very pleased you love your shoes and we hope you love wearing them. Many thanks Rainbow Club x

Posted 5 years ago

“Easy to order, very quick delivery, great service. Ordered more than one size but returns process simple. Lovely, good quality product as advertised. Would recommend.”

Helpful Report

Posted 5 years ago

“Fantastic customer service throughout. Speedy delivery too from the colouring of a pair of shoes and then the purchase of a bag a few weeks later: tip purchase directly from rainbow club ! Beth dyed my wife’s shoes and they were exactly what she wanted, believe me when I say I got lots of points for this surprise. We thought there may be a delay in processing the dyeing of the bag due to Christmas so we were pleasantly surprised to receive them so promptly, thank you to the team and Sarah who dyed them, we took note prior to sending out the bag that the colour way could be slightly different due to the bag having satin and lace material rather than just the Lace of the shoes. Highly recommend.”

Helpful Report

Posted 5 years ago

“Quick delivery, gorgeous shoes. I cannot wait to get married in them 😍😍”

Rainbow Club 5 star review on 11th December 2019

Helpful Report

Posted 5 years ago

“I couldn’t find comfortable wedding shoes for a long time. A bridal store recommended wide fit rainbow shoes. I ordered a size 41 wide fit even though I wear Uk 42. They were very comfortable and nice. I wished they had more shoes in their wide fit range though”

Helpful Report

Posted 5 years ago

“Great service and delivery. Shoes are immaculate.”

Helpful Report

Posted 5 years ago

“I tried to order shoes but consistently got errors for arou d 5 hours. Eventually I was able to place my order, paid for shoes, received my confirmation and was delighted. 2 days latee I got sent an email saying the shoes were out of stock, despite showing as available at time of order. Shame as I was going to get my bridesmaids shoes from here too... service not good enough.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We are so sorry to hear of the troubles with your order. If you could email us on enquiries@rainbowclub.co.uk I'm sure we can find a resolution for you. Kind Regards Rainbow Club

Posted 5 years ago

“The service was excellent and I would definitely recommend!! Very fast delivery to Ireland and the shoes are just a beautiful as they look in the photos. They’re also so comfy!”

Helpful Report

Posted 5 years ago

“Good service. Probably excellent for UK based people. Trying to order shoes/dye packs from Ireland was very frustrating/confusing. Ordered 2 dye packs with the shoes + bag, and only on arrival did I find out there was a cheaper bag dye pack (website needs a bit of work). When I asked customer service about what to do, they advised me to send the 2nd pack back, and order another dye pack for just bag, but when it arrived it was IDENTICAL to the original one, so lost a lot of unnecessary money/time on postage. Generally poor at communication on the website/customer service, but were reasonably prompt in the responses. However, great shoes, and the dye (though not as I expected) was done excellently. I recommend the shoes to anyone. The other services need more work in how they are explained/communicated to make the process less stressful.”

Helpful Report

Posted 5 years ago

Hi Thank you for your review and honest words. I have passed your feedback on to our Customer Service manager as we are always striving to improve our service. We are glad you love your dyed shoes though and we hope you enjoy wearing them to your special ocassion. Many thaks Rainbow Club x

Posted 5 years ago

“With my recent order I wanted to change the delivery type. The team at the end of the phone were brilliant and sorted it straight away. On recieving the shoes they were super comfy. I would definitely buy from Rainbow Club again.”

Helpful Report

Posted 5 years ago

“Amazing shoes at great prices. Brilliant service and delivery”

Helpful Report

Posted 5 years ago

Rainbow Club is rated 4.6 based on 1,460 reviews