Rainbow Club Reviews

Name: Rainbow Club
Address: Hennock CourtHennock RoadMarsh Barton, ,, Exeter
Rating: 4.63

4.6 Rating 1,459 Reviews

92 %

of reviewers recommend Rainbow Club

4.6

Based on 1,459 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Rainbow Club:

Rainbow Club have been designing, making and colouring handmade satin wedding and occasion shoes since 1986 and we are now firmly established as the UK’s leading and most inspirational producers. We have over 600 UK stockists and 55 Republic of Ireland stockists who hold a wide range of products across our collections.

Visit Website

Phone:

01392 207030

Email:

enquiries@rainbowclub.co.uk

Location:

Hennock CourtHennock RoadMarsh Barton, ,
Exeter
EX2 8RU

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Rainbow Club 5 star review on 19th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my shoes, I tried them on woth my wedding dress when I bought it and have looked forward to getting these shoes ever since. They’re so comfortable and the quality is outstanding!”

Helpful Report

Posted 6 years ago

“I ordered a pair of Madeline (Mary-Jane style) shoes in ivory satin, but made of a dyeable material. I intentionally purchased these shoes to be dyed as my own dress is pure white. I received the shoes in good time (I ordered them 8 months before my wedding) but I couldn't get the shoes dyed until I had a 5cmx5cm square of material from my dress, and I couldn't get this until 9 weeks before my wedding as the alterationist didn't want to cut anything until 10 weeks before the wedding. After getting the sample piece, I sent it off with my shoes in the dye-pack postage bag. After a few days I had a voicemail, and then an email, to say that they were unable to dye my shoes the colour of my dress as they cannot dye the shoes lighter than the original colour of the shoe unless they bleached it, which would ruin the texture of the shoe. I was in complete shock, as nowhere on their website had they said this would be an issue. I bought the shoes as they were of a dyeable material, and I thought that since they had such a limited selection of white shoes on their website they were able to make up for this by dying ivory shoes instead. I bought a pair of Abbie shoes in white satin while my Madeline's were returned to me undyed. When the Abbie shoes arrived I was again disappointed as they looked closer to ivory than the white of my dress (I know that different materials make white look different, but I was still disappointed). I returned the Abbie shoes, which I had to pay for postage myself, as they do not include prepaid postage in their returns form, and it cost me £8 as they recommended it was sent as tracked delivery, and I didn't want to risk the loss of the shoes! Meanwhile I was able to take my shoe to a dye specialist 1 hour away from where I live and they had no trouble dyeing my shoe to the bright white colour of my dress from the ivory that it started as, without bleach. I cannot understand how an independant shoe specialist was able to dye my shoes but Rainbow Club themselves could not.”

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Posted 6 years ago

“Very pleased with the service. Shoes delivered when they said they would be.”

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Posted 6 years ago

“Very quick delivery. Next day. Lovely shoes but sadly I am a definite half size so she’s did not fit.”

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Posted 6 years ago

“Shoes were purchased from John Lewis. The assistant helped me pick a colour from a very small colour chart and the shoes even though well done are not a good colour match. What she should have done is sent my fabric with the order. I have now re ordered on line and sent the fabric sample with the shoes in the envelope provided. Finger crossed.”

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Posted 6 years ago

“I'm so impressed with my shoes i love them :-) and the delivery was super quick i would 100% recommend.Thank you”

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Posted 6 years ago

“My shoes and bag have just arrived and I am absolutely delighted with both, they are stunning. Thank You Rainbow Club and I will certainly recommend you to others.”

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Posted 6 years ago

“Amazing shoes and a real bargain. Fast service. Would highly recommend.”

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Posted 6 years ago

“Beautiful bridal shoes- just love them!! Had to order a bigger size as a bit tight on my usual size.”

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Posted 6 years ago

“Fantastic service and product was exactly as expected”

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Posted 6 years ago

“A great product and it's useful to have the option to have the shoes dyed afterwards. A customer service representative informed me that this could be done for free for a certain range of colours, which was really helpful.”

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Posted 6 years ago

“I ordered a size 5 shoe but they seemed to be a bit to small, so I sent them back and asked to exchange for a 5.5. I received an email 2 days later saying my size 5.5 shoes had been dispatched already and were due to be delivered withi 3 days. Very quick service Thank you”

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Posted 6 years ago

“Beautiful shoes and excellent quality”

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Posted 6 years ago

“Fast delivery, great price & stunning shoes 😀”

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Posted 6 years ago

“I love my shoes they are perfect in every way! Comfy pretty and a perfect fit!! Thankyou!”

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Posted 6 years ago

“Shoes good, courier was very late and could do with some customer service training.”

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Posted 6 years ago

“Fast service and easy returns”

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Posted 6 years ago

“Never thought I would be able to find a size 2 high heeled wedding shoe with the added bonus of padded sole which makes them so comfortable all day! Worth every penny!”

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Posted 6 years ago

“Excellent service with a quick delivery. I'm very pleased with my shoes which fit well. I followed the instructions to measure my feet and IT WORKED! This is the first time I have dared to buy shoes online. Style is lovely, they are well made and the shoes are PERFECT. I hope to have them dyed after the wedding, to wear with other outfits. I was very impressed by how quickly I received answers to emails before I decided to purchase.”

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Posted 6 years ago

“Very happy with shoes & bag I ordered. Both items arrived in perfect condition with plenty of protective wrapping. I was so pleased to have found a healed court shoe in a ‘wide fit’ option that fits absolutely perfectly and is very comfortable too.”

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Posted 6 years ago

Rainbow Club is rated 4.6 based on 1,459 reviews