R3 Data Recovery Ltd Reviews

Name: R3 Data Recovery Ltd
Address: Security House Windsor St , ,,, Sheffield
Rating: 4.79

4.8 Rating 329 Reviews

95 %

of reviewers recommend R3 Data Recovery Ltd

Company Reviews

Metrics

Info

4.8

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About R3 Data Recovery Ltd:

Data Recovery Company with full data recovery lab and expert engineers. VMWare XSAN RAID EMC IBM DELL HP StorageWorks Drobo Synology QNAP RAID 0,1,3,4,5,6,10,50 JBOD DFS VMFS NTFS HFS FAT EXT3/4

HDD SSD USB, Flash Memory. SAS SATA FC IDE SCSI SD CF iSCSI VMDK

R3 Team deliver successful recovery of data even when declared unrecoverable by other companies. Andy and the team at R3 help those told there is no hope. R3 are more rapid and have the highest success rates in the fields of UK data recovery.

Visit Website

Phone:

0333 123 3282

Email:

andy@r3datarecovery.com

Location:

Security House Windsor St , ,,
Sheffield
S4 7WB

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R3 Data Recovery Ltd 5 star review on 27th May 2024

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had lost hope of being able to recover the data lost on my crashed hard drive, without spending stupid money. I was so happy when R3 informed me they were able to recover the data. The whole process was simple and explained well to me and very efficient. I would use R3 again, should such a catastrophe ever happen again - which I hope it won't - and I would recommend R3 to anyone else.”

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“Very helpful team. Even though I asked for 7 day service they recovered all the data in less than 48 hours with no extra charge. Excellent service and literally life savers Thanks for all your help lads ????????”

Helpful Report

Hi Louise During any periods of spare time we try to clear through as many jobs as we can. You benefitted from the additional production we are building into the lab. Another industry leading data recovery engineer has recently joined us in Sheffield, moving home and family to be close to what is recognised as one of the very best data recovery operations in Europe. We have yet to complete his induction but already his additional production is showing we can help more people year on year have access to the highest success rates in data recovery ever achieved in the UK. We are currently building over 20 new recovery systems to improve throughput and bringing in new trainee lab assistants to enable our expert engineers to increase their productivity. Glad you appreciated the faster turnaround, a problem of increasing lab production is coping with the increased number of communications, to this end we adding new office space and developing the sales and customer services aspect of the business over the coming weeks and months. The R3 Team is made up of lads and lasses and we are pleased to be creating new roles and employment opportunities. Thank you for taking the time to review All the best Andy

“Brilliant service!! Everything recovered and in double quick time!! What more do I have want?? Thanks a bunch!!”

Helpful Report

Hi Glenn R3-81149 Was actually a Samsung branded Seagate hard drive with failed heads. Fortunately our experienced engineers are amongst the best equipped and we are able to turn most rebuilds around very quickly. It is only very badly damaged drives which take longer. Glad we could be of service and many thanks for the review. Andy

“I'd lost all 1000+ images taken on a once in a lifetime cruise and was devastated. I'd tried to recover the files but failed and then discovered R3 Data Recovery on the net and the rest id history. They couldn't have been more helpful and indeed managed to recover virtually all my files from what was probably a faulty SD card. I was delighted to have the images back. A big thank you to all involved at R3 data Recovery Ltd.”

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“Through stupidity I hadn't backed up my photographs on a second external hard drive for over 2 years. R3 did a highly professional job of collecting, recovering and returning the new and damaged hard drives. Their communications were excellent and exceedingly prompt. They were able to recover 100% of the files and I received the new hard drive within a week of my initial telephone call. Although I will, obviously, prevent this situation happening again, if it were to arise I would have to seriously question whether or not I could justify the expense for what were basically images of holidays, family occasions and my hobby of wildlife photography. Having said that I'm very glad I had the option.”

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“Fast response to my data loss problem. Damaged disc collected within 2 hours of speaking to Andy. Kept informed of progress without prompts. All data recovered within 48 hours. Excellent service - would recommend without hesitation.”

Helpful Report

Hi Tim Many thanks for the review and it was good to meet you when you drove all the way on a Saturday to collect your data. I am glad you could see the benefit of me getting a dedicated driver to collect and bring it in on the Friday night , by setting the work going overnight myself meant it was ready for my team to complete during the following morning. Glad it we could be of service and hope you enjoyed the tour of the lab . Andy

“Quick, effective and efficient service carried out by really helpful, polite professionals.”

Helpful Report

“Fantastic service, managed to recover all of my data from my HDD. Working in Professional Sport my hard drive is very important to me and was full of videos from the previous season and was very vital to me and our club that we retrived this data. After speaking with R3 Data i was confident enough that they woud be able to do it. Prices are very good was quoted much higher than R3 Data and a much longer turn around time so was very pleased. Thank you!”

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“R3data recovery helped me recover important family pics that were assumed lost or corrupted . even though it was a bit more expensive that I first thought, it was well worth the price. Thank you R3 for your help”

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“Very poor communication throughout. Service very slow also.”

Helpful Report

Hi Richard It is with regret that you feel the communication was poor, and I have to admit in your case it has been a situation which should have been avoided but we were at full stretch at the time. Crucially despite your drive requiring a rebuild and taking up a lot of time in the data extraction phase, indicating it was a drive many labs would have abandoned in favour of easier / more profitable work. It was the sourcing of the correct donor which was the root cause of the issue. Eventually we tracked one down in the US and were able to continue with the recovery attempt. Despite our lab being one of the most productive and cost effective labs, it is only achieved by managing time and costs very carefully. In this situation we actually made a loss on your case having it tie up a recovery channel for over 3 weeks at a time when we were also engaged on very demanding cases as well as dozens of standard jobs. But what sets R3 apart is our willing ness to go the extra mile to get a recovery despite the demands it places on the engineers and lab resources. Think of it like this, many labs faced with your drive would have abandoned and some more unscrupulous types would just charge for the parts and not try to get a recovery. As it was we completed your case on the budget service at the price quoted, I hope you can appreciate in the real world of profit and loss what it means to stick to an agreement wherever possible. Again apologies for the lack of communication but our focus was always on recovery and that was successful. All the best Andy

“Very happy about the service they provide.”

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“Again, we used R3 Data Recovery who were fantastic and managed to recover fully a USB memory stick that we accidentally blew up by plugging it into an incorrectly wired USB port. Thankfully they recovered some vital data from it very efficiently and cost effectively with great communication. Thanks all.”

Helpful Report

(Halifax) -

“R3 saved my business - external hard drive and I hadn't backed up. After phoning them in a panic I was talked through possible problems- but went with the emergency service. R3 arranged ups to collect, but they didn't - as soon as they knew they arranged another driver. I was kept calm and talked through the process. All fixed and drive sent back and received same day. Fantastic and professional service. I would wholeheartedly recommend to others.”

Helpful Report

“I have recently had to use a data recovery service, I chose R3 Data Recovery. I had lost some treasured family data , and, was more than satisfied with the service I received. It was slightly more costly than I first though , but , like everything else in life, you get what you pay for. Many thanks to the dedicated staff for their help in this matter. I would recommend R3 Data Recovery to any and all who asks .”

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“R3 recently recovered all of our data, photos and other information that had been stored on a hard drive which went wrong. From the very first contact they were superb, and they kept us fully informed at all stages. Their service was excellent and I would have no hesitation at all in recommending the company. Thanks R3, we really appreciated your help”

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“The team was super efficient and helpful.”

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Hi Aiden, Many thanks for the concise review Andy

“I can't thank R3 Data Recovery enough for recovering all of my irreplaceable photos and client data successfully from a duff Seagate drive. I'm very pleased and would give 11 out of 10 stars for service if I could.”

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“I was very happy with the service, it was very but given the price they charged it needed to be. Having worked in the IT industry for 30 years, and having managed a major regional IT business which included maintaining government mainframes I consider myself reasonably well informed as far as the necessities of data recovery are concerned. If you are a large business which has lost mission critical information due to a major malfunction like a disk head crash, then the level of charging is appropriate, however all that happened to us was that a hard disk controller card had failed and needed a new one attaching -maybe 20 minutes work for a skilled tech - I was charged £280 for this. To be fair this included a courier service and the data supplied back to us on a nice portable drive, but all in all the service was costly. My only hope now is that my 18 year old son remembers to back up his school work on google drive so it doesn't happen again”

Helpful Report

Hi Jon, I too have over 30 years in IT including over 20 years ago moving and managing data used on mainframes for governmental organisations and other national and international operations so it was good to chat with you. That said my business is the recovery of data from any type of storage device, so I have some of the best data recovery engineers ever assembled in one lab in the UK. And we work in a very competitive and cost effective way. Your particular case was a little more than a simple PCB swap, and in general we would not recommend PCB swaps if a drive was accumulating a long term bad sector list as was the case with yours over and above the damage to the circuitry from a power surge. The donor PCB was sourced, reprogrammed with information from your dead PCB, the drive was then hardware imaged and the inevitable bad sectors from such an old drive were recovered to maximise the quality of the data. As part of the failure your drive had sustained a head crash but not sufficient to require a full rebuild. The data was then transferred to a new drive and verified with a file list and integrity check sent to you. Obviously the entire bill of £286.80 was everything, courier collection, diagnosis, donor pcb, pcb rework / reprogramming, sector by sector imaging, data transfer, file list and integrity check, and a new hard drive plus courier return, obviously the VAT component is something we all would prefer not to have but is unavoidable :-). Do not underestimate the hourly cost of a data recovery lab with trained technicians and the resources and facilities to handle any problems as they arise each engineer represents significant investment and years of training and experience. Many thanks for taking the time to review R3 Data Recovery. Andy

“Excellent service. This has saved me weeks of rebuilding information for my clients at my cost, so the fee is very reasonable. Thank you. You are definitely life savers.”

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“I thought I might have lost a lot of very important data, and after looking for the best people to entrust with my damaged flash drive, I decided to give R3 Data Recovery a call. Right from the start, they were professional and very helpful. They definitely made me feel safe in handing over my data. They were fast but kept me constantly updated with the progress. Any concerns were quickly laid to rest and I'm very happy with the service that R3 Data provided. I would definitely use them should such a thing arise again. Thank you very much for retrieving my data, guys.”

Helpful Report

R3 Data Recovery Ltd is rated 4.8 based on 329 reviews