R3 Data Recovery Ltd Reviews

Name: R3 Data Recovery Ltd
Address: Security House Windsor St , ,,, Sheffield
Rating: 4.74

4.7 Rating 384 Reviews

94 %

of reviewers recommend R3 Data Recovery Ltd

Company Reviews

Metrics

Info

4.7

Based on 384 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery Ltd:

Data Recovery Company with full data recovery lab and expert engineers. VMWare XSAN RAID EMC IBM DELL HP StorageWorks Drobo Synology QNAP RAID 0,1,3,4,5,6,10,50 JBOD DFS VMFS NTFS HFS FAT EXT3/4

HDD SSD USB, Flash Memory. SAS SATA FC IDE SCSI SD CF iSCSI VMDK

R3 Team deliver successful recovery of data even when declared unrecoverable by other companies. Andy and the team at R3 help those told there is no hope. R3 are more rapid and have the highest success rates in the fields of UK data recovery.

Visit Website

Phone:

0333 123 3282

Email:

andy@r3datarecovery.com

Location:

Security House Windsor St , ,,
Sheffield
S4 7WB

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R3 Data Recovery Ltd 5 star review on 27th May 2024

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very personable people who listened carefully to the mission and achieved the desired result. Unlike others made the effort to produce an interim report of progress asking further questions as applicable and altogether made the whole experience pleasurable to the extent that if required I shall use them again and have no hesitation in recommending them to any others who require data retrieval done on a professional basis. Many thanks for all of your hard work which is much appreciated”

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(Hove Data Recovery) -

Hi Paul Thank you for the review. We were pleased to be of assistance in reuniting you with over 2.5 TB of pictures, videos and TV shows. The Seagate ST4000DM000 4TB had sustained sufficient a knock to affect two of the 8 heads but R3 engineers were able to keep control of all heads and effect an almost full recovery. Some improvement might be possible with a rebuild and fresh heads for an additional cost but the most important priority data was recovered. Andy Operations Manager R3 Data Recovery Ltd Security House Royds Mill Windsor Street Sheffield S4 7WB 0800 999 3282 https://youtu.be/oXcyu9GhC1U www.r3datarecovery.com

“Excellent service, all my necessary data was recovered despite a hardware SSD failure.”

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“Got my data recoverd, and the service was perfect”

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“Excellent communication and great service overall, highly recommended in the unfortunate event of data loss.”

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“Very helpful and friendly staff. Prompt and effective service. A pleasure to deal with these guys!”

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“With so many options out there, I was unsure how to proceed, so I tried calling quite a few. From the initial phone consult with R3, the way they listened and provided honest answers, I felt like they were able to deliver what they said they could. And they did! Very happy with what they managed to do - all the data I needed from my broken iPhone was recovered - and they even fixed it for free which I didn't expect. I would definitely recommend R3 if you need a fast, reliable and honest option - and peace of mind. Because with a lot of options to choose from out there, they're probably the best at what they do.”

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“I found them Very helpful very and efficient.”

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“Fast, efficient and saved my bacon!”

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“Unfortunately would not recommend due to poor management.”

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(Leicester Data Recovery) -

Hi Natalie. It was good to meet you and your colleague and I took onboard the importance and stressful situation you found yourselves in. I hope you read this and see that saving data was the priority. I am obviously disappointed in the reviews and understand your criticism for my mistake in the communications and my mistake with formatting your drive to transfer the data to during a very stressful and sleepless couple of nights. Re 5TB WD Portable 5 Platters 10 Heads Mac Formatted Mostly High Resolution Photo Shoots Pictures. Upon your arrival an immediate whilst you wait assessment was carried out. During your wait in the lab I was able to take onboard the situation you were in and the importance of the data to you and your clients. The initial test showed at least 1 weak head and confirmed scratches to at least 3 surfaces causing the complications we had to work out a solution for. The priority data could not be done within 24hrs and as it turned out it was also too difficult to complete within 72Hrs. The full recovery could take at least an additional 10 days of processing and would have cost 3 to 4 times as much due to the platter damage. I was under the wrong assumption the case was covered by insurance but again there were issues on who was indemnified, so we worked to the original quote for the priority data that could be recovered before close of business Friday having some delays getting the re copying the data formatted correctly which you did have to wait for whilst it completed. The mistake in the copying was entirely mine on the night I was assisting in the first transfers after checking with you that I could change the portable G Drive you supplied to exFAT as the machine used to write the image to could not be removed from the windows system the recovery was being done on. I had a couple of nights before formatted the drive and started copying data, the engineer carried on adding the remaining data unknowing that the drive was formatted incorrectly until you arrived. In fact when I found out about the delay I was adamant I had formatted it exFAT and insisted I check myself to put my mind at rest. This confirmed my mistake of formatting it NTFS. The revised plan had been largely successful in targeting and recovering the priority projects. It brought the task down to less than 300GB which we did, this was an achievement in itself. In fact on the week your drive was recovered we were processing other drives from other labs around the UK and Europe already deemed unrecoverable, which to many others would have been, so you were fortunate to find R3. This was a difficult case and one you could not get done anywhere else in the UK currently or within the 3 day time frame for emergency at the cost of £850+vat Your not having professional indemnity insurance and your friend not having enough because of another claim was also a factor. As it was an emergency I cleared it for release without the invoice being paid. I am sorry you felt your time was lost in travel and waiting for the copying to finish. Hopefully you will never have such a severely compromised drive again. I hope your clients are not so upset at being delayed by the accident that caused you to be in the situation. Any delay you think there was is purely communication and a basic mistake that are rarely made. It is in part because of my managing several cases in the same period and you amending the order of the recovery then changing it back, which I and the engineer worked into the early morning hours to help get you the data needed as quickly as possible. The engineer assigned is dedicated and works to maximise the quality and will also be disappointed in how little regard you place on his efforts to assist as I am in your rating of me personally. Working under pressure for clients under pressure themselves is not easy. Best wishes in your photographic endeavours and hopefully you will never need the services of a data recovery lab again but know we will be here for you should you find yourself in difficulty again. Best Regards Andy Andy Butler Operations Manager R3 Data Recovery Ltd Mob: 079 3282 4264 DD: 0800 999 3282

“Fantastic, recovered all my lost video files ,would highly recommend .very professional service,I didn’t have myther about anything.collected from and delivered straight to my front door .”

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“I contact R3 following an issue with Bitlocker that had activated when my motherboard was replaced. Everybody I spoke to said there was little to no chance of recovering the data but R3 gave me a glimmer of hope. I dropped off all the hardware and waited in anticipation of some good news. a Few days after dropping everything off I received a call from Will telling me they had managed to access the data. Sure enough, everything was recovered and placed on a brand new SSD. Communication and service was excellent. I would have no hesitation in contacting them again should I be a wally and not back up my data. 5 stars!”

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“R3 dealt with my complicated case with enormous thoughtfulness, patience, understanding and professionalism.”

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“Quick service, Friendly and helpful. Broken Drive data was fully recovered to its former glory. Thanks very much R3!”

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“All my data was recovered and timely, also the pricing was fair. Thanks for the wonderful service.”

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(Sheffield Data Recovery) -

“Great and speedy service, would highly recommend. Expensive but that seems to be the norm for data recovery services.”

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“Communication great however my recovery was not a success my important files were not recovered so I do not understand why I had to pay in full for a recovery that was not successful I guess that is why you have to pay first so what ever you get back that’s your problem I’m now still stressed without my files and £310 down never again when it says if unsuccessful it’s £10 VAT not true you will pay in full and if you want more you will pay again in full feel cheated”

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Hi Cee As discussed extensively there are factors that have affected your view of me and my team, and the results of the recovery quoted for. We processed this on the day it arrived using equipment geared to the task quoted and understanding of the stress you are under. Recovery of files from a degraded 64GB HP memory stick. Many of the recovered files opened but many did not. There were also many revisions of the same file. You paid for the recovery and the data and password sent. You then said that some of the files were corrupt. In particular Zip files. I started to look into this corruption last night and had the task queued for further work today. After the data recovered was returned were you mentioned that there was data that should not have been on the memory stick. That pointed to a completely different explanation to the cause of the severe degradation which was assumed to be as a result of unsafe removal of the stick as per my questions during the quote assessment. It now appears that your memory stick was being written to by your computer without you knowing it. This was a new development and then pointed to the monolith controller having had much more use and a relatively small area of the memory banks being used repeatedly than is normal. After requoting for the additional work to do a PIN out read of the memory banks bypassing the worn controller you reacted by saying you felt cheated. In no way do I work to deceive, my engineers and resources are not to be underestimated but they do come at a cost to the company and therefore to you the customer. You received the files that were recovered from the memory stick. The type of memory used in the HP is in effect the cheapest way to make one for the most profit for the brand owner and is not the easiest to recover when it comes to reading bad blocks in the memory. I will still look into what improvements can be made if any without further cost, but it will be our spare time at our own cost not on an emergency and with your agreement. Andy andy@r3datarecovery.com Security House Windsor Street Sheffield 0800 999 3282

“They helped me recover lost data off my Samsung S20 after it was run over by a car. Great service and reasonably priced. They kept me well informed and helped with any issues I had promptly.”

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“R3 were very helpful and I recovered all my photos from my excursions all over the world! It was like getting my life back! Needless to say they are all backed up now. Many thanks for your help>”

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“They were so helpful, efficient, knowledgeable and it was a very speedy service. Would absolutely recommend them. 👍🙂”

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“Excellent service, very professional, honest service. Highly recommend.”

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R3 Data Recovery Ltd is rated 4.7 based on 384 reviews