R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.74

4.7 Rating 576 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

Metrics

Info

4.7

Based on 576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

Visit Website

Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

Location:

Security House Royds Mill Windsor St,
Security House Royds Mill Windsor St
Sheffield
S4 7WB

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R3 Data Recovery 5 star review on 8th February 2023

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very efficient and quick with regards retrieving the data from a HDD that was sent to them by our external IT company. Would recommend them for their efforts.”

Helpful Report

Hi William Many thanks for taking the time to leave a review and your appreciation of the level of expertise and resources brought to bear in your companies hour of need. Your IT Support company correctly realised that it was best to engage R3 to safely and securely recover business critical data. We work for hundreds of IT Support companies and PC Shops around the country but can also be accessed directly through several websites now. The labs R&D capability and investment in our own donor parts company has meant that R3 is now one of the few labs in Europe which can deliver a real data recovery service for those with engineering level problems such as physical or elctonic / electro mechanical failures. We have also undertaken several of the largest disasters in Europe this year and continue to routinely recover drives, memory sticks, servers and mobile phones declared unrecoverable by other data recovery specialists or Fields Group members. The r3 teams are being developed to deliver successful recoveries of the routine rebuilds and repairs but also handle the disasters and extended work needed on complex cases where the unique experience and expertise of the R3 engineers sets us apart . Andy and the Team at R3

“1 The price invoiced was much higher than the price quoted despite the fact that I had verbally checked it. This was resolved when I complained. 2 The data never arrived, when I rang the payment hadn't been recorded, despite paying immediately with paypal. 3 When the data arrived it was a third of what was on the stick. I sent various emails to the company but only got a response from Jo (on a no reply email) 21 days later with the missing data. No apology. I took the stick in oct 4th eventually had data 31st Oct.”

Helpful Report

Hi This confusion was in a decision to give a £99+vat of £129+vat recovery. I have looked into this, and it is a communication issue on our part during a busy period, whilst we are undergoing changes. We were looking into how we could better coordinate staff based in several different locations and at the time. As you saw when you visited Security House we are not like a normal service or retail store and the lab is access controlled with no sales people near the data. Only Lab technicians and engineers. Although we allow drop in clients we have reviewed this and for non emergency work we have our FME Lab with a customer services office where drop offs can now be made. We are reviewing a number of functions of the company whilst managing increasing levels of work. I have reviewed the impact of holidays and being busy and illness can have on our ability to react and have made changes. We do try to help everyone we can, nationwide and internationally and we are on call out rotation 24/7/365. I am sorry for any confusion on our part for the price difference... it was really a case of offering you a special price because you were dropping it off without having a note in the DB as to why. Again my apologies for our team approach causing you any distress during your data loss it is not our intention and we work very hard to help everyone through their data loss. Andy Butler R3 Data Recovery Operations Manager

“A 1tb hd failure with many valued photographs led me to R3. Very impressed with their calm professional approach, rapid courier collection and excellent ongoing email updates with full data recovery. Price? Well, what price memories? Highly recommended.”

Helpful Report

Hi Roger Thank you for taking the time to leave a review, The team work very hard to maximise the success rates and the efficiency of the lab. Your WD 1TB WD10EAVS-00D7B0 was degraded after a power outage or power fluctuation. This can happen to any drive and it was not sufficient to damage the heads but did cause corruption to the file system and then chkdsk compounded the problem. After correcting the bad sectors and recovering the missing files it was a full recovery. Glad we could be of service. Andy and the team at R3

“An external hard drive had failed at a critical time and there was potential loss of an extensive photo collection. The drive was sent to R3 who quickly were able to recover the data with a minimum loss of data and transfer to a new hard drive. Although the cost is not cheap I am pleased to recommend the service provided.”

Helpful Report

“OMG I don't even know where to start! I lost all the pictures on my SD card as the card wouldn't mount and these guys were brilliant. Not only did they respond straight away to my enquiry (10:20 pm on a Friday night) they had someone at my house to collect the card at 10am the next day with a text message waiting for me at 14:00 that same day telling me that they had managed to recover all the data and that I would be able to download it from them that very night! No hidden costs, super professional and they kept me in the loop the whole time. Thank you so much guys, I will be recommending you to everyone and anyone who needs help with their technology.”

Helpful Report

Many thanks for taking the time to review R3 Data Recovery As one of the best data recovery labs ever developed in the UK / EU. The team continues to build the labs capabilities and monthly capacity. We are dedicated to the highest success rates. Andy and the team at R3 R3 Data Recovery Ltd

“My hard drive failed. R3 successfully rebuilt it and recovered 100% of the data . I now have all of my photographs back. Thank you!”

R3 Data Recovery 5 star review on 2nd September 2017

Helpful Report

Many thanks for the review. This case was an example of a drive declared unrecoverable by Lazarusdatarecovery because it was missing the Cover Plate sticker. We were able to identify the drive donor candidates from the Part Number and check their availability. Donor stock varies from month to month but a search found we had one in stock http://r3stock.com/ Glad we could be of service. If you have a drive declared unrecoverable or the donor parts unavailable, R3 Data Recovery are a real data recovery lab. We have our own catalogued and tested donor stock.

“Very efficient, thorough and quick service. Honest and accurate explanation of how process would work”

Helpful Report

(Leeds Data Recovery 0113 4001982) -

Hi Steve We were pleased to be of service. The Lexar 16GB USB 3.0 memory stick was recovered successfully through a NAND flash read. The failed controller is a common problem after a power surge of static discharge. All data was recovered successfully. Andy and the team at R3 Data Recovery

“I am a fashion photographer and I was on location shooting in Italy when one of my hard drives with my current work got damaged. It was showing the catalogue and list of names of the folders but not showing any of the images inside those files but still showed that I had used 500 GB of storage. I tried it in any computer and MacBook (It is a mac hard drive) I could get my hands on. I then started to panic because the computer would freeze when I tried to open it and on some computers it wouldn't read the hard drive at all. In a crying panic frenzy I googled data recovery UK and found an emergency number for a man called Andy Butler at R3 Data Recovery who soon became my favourite person in the world. I was ever so slightly hysterical on the phone and he managed to calm me down and got me to explain what had happened and explained that it was likely to be an issue with the signalling between the catalogue and the data itself. I wasn't due back in the UK for another 4 days and was trying to think of what I could do or how I could get the HDD to him before then. I decided to book an emergency flight home the next morning because I couldn't sit and do nothing, especially not knowing how serious the situation could be. I flew to London and got a train straight to Sheffield where I was met by Andy and his charming driver who took me straight to their lab where I promised not to cry or touch anything and sat in the corner hoping they could work their magic. They sent me off for a few hours and said they would call me hourly with an update. I have to state that I initially called him on a Saturday night in a mess emotionally and this was Monday morning so I was like most creative people I know, quite last minute but he made time for me. He told me there was a problem with the heads of a hard drive (I gained a lot of knowledge of the ins and outs of data and hardware that day) and they were replacing them with other heads and coding to try and talk to the data. Long story short after a couple of tantrums, lots of tears, travelling over 2500 km Andy and his team of geniuses managed to rescue all of my images in one day and they were all in order and in the correct files (I have been told sometimes when rescuing data it can get mixed up and in the wrong order/ folder). I put all my work and faith in his hands and he didn't let me down and was completely charming and wonderful from start to finish of my mini meltdown data lost and found experience. What a brilliant man. I am so happy I found R3 data recovery but in the nicest way possible I hope I won't have to see them again too soon and that my technology will all be ok and my backups won't fail! It did cost me £1000 (because I needed 2 new hard drives and I needed it all doing in 1 day and most people allow 7-10 days) but you can't put a price on your career and other clients work and it was worth every penny. I am so very grateful that he went above and beyond to help me and was at the end of the phone with every question I had.”

Helpful Report

“At a time when I was completely distraught at the prospect of losing all my data. Andy and his team not only reassured me, but retrieved the entire data within a reasonable period of time. Professional and efficient service provided. Well done guys.”

Helpful Report

“They recovered 100% of the data, but what impressed me was customer service. The original replacement drive sent back to me had not been formatted for a windows PC so was not usable. I thought oh no should I have specified that as I am not that tech savvy I assumed that everyone used windows, but they collected the drive that did not work and sent a new usable drive within a couple of days.”

Helpful Report

“Data recovered”

R3 Data Recovery 5 star review on 29th August 2017

Helpful Report

(Chiddingfold) -

Glad we could be of assistance Simon and thanks for the review Andy and the team at R3

“Brilliant, got all my data back after I'd been told by a separate company they could only guarantee 70% of my data, and cheaper than other places I'd got a quote from. My only criticism would be including vat in there prices, based on previous reviews I understand why they don't however it doesn't add a lot onto the balance at the end, especially if people dont realise until it's too late. Other than this cannot fault help, helpful, friendly and very reliable, highly recommended!!!”

Helpful Report

(Coventry) -

Hi Daniel We recover data from drives that other data recovery labs declare unrecoverable on an almost daily basis and our upfront pricing is more than 90% accurate if we are given an accurate understanding of the way the drive failed in the enquiry. Fortunately you sought a third opinion after the "Free Assessments" you had previously were significantly more than they had indicated to you. I am sorry that the VAT component of the quote did not stand out enough for you at the time of quoting, we are clear about this For over 12 years this is something we have done in every communication, be it email, text or formal quote. Many thanks for the review and glad we could be of service recovering your Western Digital WD10JMVW-11AJGS0 Andy and the team at R3

“The team did a great job on recovering my precious family photos from a degraded drive, it was however very expensive and i am not sure that the cost is warranted, this said i would have paid whatever the cost to recover the photos. Life lesson learned ......ALWAYS BACK UP !!!”

R3 Data Recovery 5 star review on 28th August 2017

Helpful Report

(Mawsley) -

Hi Gordon Your drive had sustained a head crash after a power outage causing unreadable sectors. With over 5.84Billion sectors to recover the unreadable few hundred had no detrimental effect on the less than 10% capacity used. For those reading it is a good idea never to fill a drive to more than 90% of its stated capacity. This means that the drive life can be extended and in the event of a recovery the possibility of a specific data being too damaged to recover. Many thanks for takin the time to leave a review Andy and the team at R3

“I am happy with the service I received. I did not get all of my data back after September 2015 which i was surprised about but the mistake was my fault so that is the way it goes.”

Helpful Report

“I was in a real mess when my hard drive failed. It was an iMac and I was running Parallels. My data was compiled over a 20 year period and so it was crucial that I got it back. Apple sounded confident that they could sort it but after 3 days and 3 60 mile journeys back to the shop they didn't manage it. I then did some reasearch online regarding data recovery and found R3 Data Recovery Services. Once I had read some other testimonials and reviews I called them. Their professionalism and knowledge was instantly recognised and so I entrusted them to recover my data. Needless to say, I'm writing this review to sing their praises. They recovered everything from the drive, emailed it over to me and also put it into an external hard drive that they posted to me. All this was arranged within 48 hours of me sending the disc to them by courier. If your data is important let these guys sort it out for you. They are fabulous.”

Helpful Report

(Port Talbot) -

Hi Martyn Glad we could be of service with your Seagate / Samsung hard drive ST1000LM024. These are particularly interesting in that they are a mixture of parts and technologies from both companies during the absorption of the Samsung brand into Seagate. The emergency service for clients is actually the fastest in Wales thanks to the labs capacity and flexibility. The Security House lab is continually developing as new challenges and the ever increasing quantity of data to be recovered keeps us on our toes. Many thanks for the review. Andy and the team at R3

“Brilliantly”

Helpful Report

(Barking) -

Hi Gulraze Glad we could assist with your old RAID 5 - 3 x 72GB SCSI (ultra wide 10K) drives. Despite having a replacement drive the RAID failed to rebuild. your requirement of the emergency service was delivered on time and to budget. The downtime reduced by using our dedicated drivers for collection and return. By using the dedicated service from arrival at 11:24:33 to return at 17:01:59 2 days later ensured the minimum of interruption. Glad we could be of service and thank you for taking the time to leave a review. Andy and the team at R3 Data Recovery

“Quick efficient and approachable. Retrieved all the data I needed and provided brilliant service.”

Helpful Report

(Manchester) -

Hi Bob Many thanks for the review. Your Seagate had sustained a head crash but fortunately did not need a rebuild. Apart from causing some unreadable areas where the heads had hit the patters, the drive only needed some patching to the firmware and we were able to read all but a few dozens of sectors out of nearly 2 billion. The result was also 99.99% quality thanks to the drive being much less than half full. Glad we could be of service. Andy and the team at R3 Data Recovery

“having explained in conversation that there was 4 files already on the disc which i already big let downhave a copy of you then charged top price to only recover the four i had”

R3 Data Recovery 1 star review on 3rd August 2017

Helpful Report

Hi Anthony For this particular case you were charged for the recovery attempt on a Damaged DVD - This involved an engineer using equipment specifically setup to read the data streams on DVD. Despite the resources and time the data fragments we could read could not be reassembled into a working video. The reason for this was given. 1 side is unreadable - corrupted/unfinished write session. Although £129+vat is an expense no one wants, as a lab we incurred much more cost in the attempt to help you. We work hard to get every recovery and we do not give in easily but we do have to cover cost of time in situations like this.

“Successfully recovered my 3TB drive with the only copy of some very important data. Thanks guys.”

R3 Data Recovery 5 star review on 8th June 2017

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(London) -

HI Ben Glad we could help with the recovery of your Seagate ST3000LM016 laptop drive. Although a very early revision of these drives, we were able to successfully recover all data without the need of a rebuild. The firmware fix enabled control of the heads and access to the data. Although owned by Seagate this is one of the Samsung manufactured drives and they are quite reliable. The situation here was knock or power outage had caused a head crash and some bad sectors. The data quality was 99.8% Many thanks for the review. Andy and the team at R3 Data Recovery

“Recovered unusable HDD for client”

R3 Data Recovery 5 star review on 6th June 2017

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Many thanks for taking the time to leave review Jack

R3 Data Recovery is rated 4.7 based on 576 reviews