R3 Data Recovery Reviews

Name: R3 Data Recovery
Address: Security House Royds Mill Windsor St, Security House Royds Mill Windsor St, Sheffield
Rating: 4.74

4.7 Rating 575 Reviews

95 %

of reviewers recommend R3 Data Recovery

Company Reviews

Metrics

Info

4.7

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R3 Data Recovery:

R3 Data Recovery is one of the best teams of data recovery engineers ever assembled in the UK. Security House is one of the few full data and disaster recovery labs in the UK accessible to all who need a high success rate reliable data recovery service from industry leading DR engineers at an affordable cost.

Visit Website

Phone:

0800 999 3282

Email:

andy@r3datarecovery.com

Location:

Security House Royds Mill Windsor St,
Security House Royds Mill Windsor St
Sheffield
S4 7WB

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R3 Data Recovery 5 star review on 8th February 2023

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A professional and prompt service which reunited us with thousands of holiday photos - made my wife very happy!”

R3 Data Recovery 5 star review on 26th September 2016

Helpful Report

(London) -

Hi David Many thanks for the review. Your 500GB Seagate ST3500418AS had obviously worked well for several years but succumbed to a power surge. Luckily the computer repair technician realised not to attempt anything himself. All the best Andy and the Team at R3 Data Recovery

“Made contacted with me on a bank holiday and spent time prior to commission to explain the issues, options and process. Impeccable service following commissioning.”

Helpful Report

(Abergavenny) -

Hi Alistair Your Western Digital WD10JMVW-11AJGS1 1TB drive had suffered from bad sectors possibly as a result of a power fluctuation. It was fully recovered on the budget service. Many thanks for the review Andy and the Team at R3 Data Recovery

“The speed of service and the result was excellent from start to finish. I was reluctant to send my data to a company I choose on the web, my worries were unfounded and the results saved me hours trying to reproduce my lost data.”

R3 Data Recovery 5 star review on 25th September 2016

Helpful Report

(Nottingham) -

Hi Paul Your unbranded 8GB stick had a number of faults common to failed flash memory which fail. In reality NAND chips should be regarded as temporary data transfer devices rather than places to backup data to. That said we were able to complete the recovery 100% and just 105.4MB of Microsoft Documents sent by secure download. The price quoted at the outset can seem expensive relative to the few pound or even freebie memory stick value, but the time and resources of our engineering capabilities and safe / secure service is cost effective. Again thanks for the review Andy and the Team at R3 Data Recovery

“Hi Andy, I would like to thank you for recovering my lost data! I have always appreciate your dedication and availability even on a Sunday afternoon! And even if I did not give you to much chance you have successfully recover all my data! To be honest, I hope to not be in business with you anymore but I know that when it will be necessary (and it will be!) you will be there to help me and my business! Thank you!”

Helpful Report

(Coventry) -

Many thanks for taking time to leave a review Radu. I am glad the team could help you in your hour of need and of course hopefully you will never need us again. A little like a dentist of hospital operation, data recovery is often unplanned and an unexpected cost in terms of money, time and inconvenience. We do out best to mitigate this. The Security House lab is a real data recovery Hospital. Its engineers are the best in Europe and our support staff and sales and customer services are being developed to help with our growing reach and success rates. Andy and the team at R3 Data Recovery

“Very good and easy company to deal with .managed to retrieve all my photos from my damaged external hard drive ,very pleased and well worth the cost Bob”

Helpful Report

(Bristol) -

Hi Robert thank you for the review, we don't see many of those Western Digital 640GB drives but when we do we have the highest success rates. Glad we could be of service Andy and the Team at R3 Data Recovery

“Collected the hard drive as agreed. Contacted me promptly as they needed a donor part which they did not have in stock at up front cost of £240 - then no contact until I contacted them for an update, very next day they call to say the drive in unrecoverable. Paid £240 and no data recovered.”

R3 Data Recovery 1 star review on 25th September 2016

Helpful Report

(Borehamwood) -

Dear Andy We processed your case after explaining that it was a donor killer, I am sorry but your situation requires that multiple donors and rebuilds will be needed to stand a chance of recovering any data. We undertook the work the strip down of the donor and rebuilds of your drive on the understanding you paid for the parts. Unfortunately it was not successful. I am sorry you felt the need to leave a negative review, but you are welcome to visit the lab and inspect your drive in our cleanroom yourself. We can show you why your case will need extended rebuild attempts. We are here to help and we are one of the very best teams of engineers in the country. The process flow of the lab is geared to emergencies and is only held up looking for donors. We are investing in the development of one of the largest donor hard drive stocks held by any data recovery lab in the UK Andy and the Team at R3 Data Recovery andy@r3datarecovery.com

“Whilst the data on my disk was not easily recoverable, R3 were clear about the potential further work that could be taken, and the costs. As the disk content was not critical I declined; they thus lost on the deal. I'd not hesitate to use the service in the future”

Helpful Report

(Leamington Spa) -

Hi Sam I am sorry we could not help in your case, there were two factors, failed heads and some platter damage and worse a relatively rare version of a Western Digital WD20EARX-00MMMB0 Although we have dozens of similar models in stock, the correct revision could only be found on eBay at the time it is was needed and the sellers had also realised it was a low production run version which will take time to come into the data recovery parts system. Obviously in the future get in touch if you decide the data is worth recovering. Andy and the team at R3 Data Recovery Ltd

“I suppose there will always be some data that is not recoverable, however.......we had our money back as the data recovered was unusable and the files could not be opened, let alone used. So my experience is a distinctly poor one!”

Helpful Report

(Worcestershire) -

Many thanks for the review Martin It does help to identify situations where even the very best data recovery engineers and service can fall foul of a situation which is a truly terrible situation for you- Namely overwriting your business critical data and not backing up emails. I am sorry you did not recognise our attempts to assist and that our company did the work free of charge trying to help you. When speaking to the customer he was not fully sure whether or not he had written over the data on the internal hard drive. data seemed to be lost after upgrading to windows 10. we had told them that if they have accidently wrote over the old data then we may not be able to get it back so that they are aware but told them to send in for the free assessment anyway. A recovery was undertaken and it produced a quality of just 47.12% 12.7GB which was accepted. The client accepted the file list and paid the invoice and testing the data himself then complaining that the results were not good enough when we had already advised that it was a low quality result. Sadly we cannot help everyone and we are also distinctly saddened that even in our trying to help, only the negative aspect of the result is focused on. We remain positive and will continue to help everyone in their hour of need. Andy and the Team at R3 Data Recovery Ltd Delete

“Data was recovered with no issues, but communication was very bad and would think twice before returning.”

R3 Data Recovery 3 star review on 25th September 2016

Helpful Report

(Saudi Arabia) -

Dear Badr Your original contact was in Early 2015 and at that time we gave an accurate cost of recovery which we stuck to almost a year later in 2016. Your QNAP RAID 5 failed with 3.7TB of data due to 2 failed Disks. We were successful in recovering over 99% of the 3.7TB in perfect condition at the price quoted from the outset. Any communications issues with International transport and customs is regrettable and an aspect of the company which we are working on continually to match our unrivalled cost effective data recovery success rates. Thank you for taking time to leave a genuine review. Andy and the Team at R3 Data Recovery

“Quick and professionally servic data was recovered and I am very happy.”

Helpful Report

Many thanks for the review, Your WD 2TB Green had suffered damage which included broken PCB and power connector fractures. Our Electronics specialists correctly matched and reprogrammed a donor PCB with information from your PCB to enable proper communication with the heads. A successful recovery was then transferred to a new drive. Many thanks for the review of R3 Data Recovery - The UKs main independent data recovery lab. Andy and the team at R3

“I run a small IT support company in London and I have had several clients who have needed professional data recovery. When I first approached R3 data recovery I had a portable hard drive that wouldn’t start up. I called up and spoke with Andy, who was extremely helpful. He went through all options and possible outcomes with me. He then arranged a courier to pick up the hard drive. A few days later I got an email with the file list everything that could be recovered and the recovery price, asking me if I would like to go ahead. I did, and everything came back by courier well packaged, in full working order, on a new hard drive as promised! I have since used R3 data recovery on many occasions, and have worked with many of their team – all who were very helpful and professional. They have always catered to my specific needs. So far I have sent in all sorts of hard drives, SSD Drives, USB Drives, Memory Cards, Overwritten CCTV footage, and have always gotten dedicated attention however big or small the job has been. I would fully recommend R3 data recovery. I have always had high quality results, dedicated support, fast turnover time, reasonable prices, and of course they always manage to save the day! A very happy customer!”

Helpful Report

(London) -

Many thanks for the review Gabriel, my team are doing a great job developing the capacity to help more IT Support and computer shops gain access to the highest success rates of any data recovery lab in the UK. Keep up the good work, we are here when you need us. Andy and the team at R3 Data Recovery

“The R3 Data Recovery Team have done a great job for 2 of our clients so far. They have the specialist expertise necessary that small businesses don't and they are very helpful all the way! Excellent Customer Service. Jobs Well Done. Highly Recommended!”

Helpful Report

(London) -

Many thanks for your review. We continue to develop the capacity and capabilities of the lab to handle all our resellers requirements and meet their clients deadlines. Andy and the team at R3 Data Recovery

“R3 Data Recovery were able to retrieve my files for the past three years quickly and with the minimum of fuss. Great service.”

Helpful Report

(London) -

Many thanks for taking time to leave a review of our Samsung data recovery services. We are specialists in the repair and rebuild processes needed for expert data recovery. This ensures the maximum success rates at the lowest cost. Our team of engineers have come from across the UK and Europe to be part of this growing British and International success story. We continue to stay focused on the success rates and are pleased to be growing our companies facilities, staff numbers and capabilities to meet the demand for our class leading approach. Again many thanks for taking the time to leave a review Andy and the Team at R3 Data Recovery

“I got all my photos back that I lost. Everyone else said it wasn't possible or a lot more expensive.”

R3 Data Recovery 4 star review on 25th September 2016

Helpful Report

(Tamworth) -

Many thanks for the review. Those 128GB SanDisk memory sticks can be problematic to recover. Despite being declared unrecoverable our data recovery engineers are geared for giving the very best chances of a successful recovery at the price quoted at the outset. Many thanks for the review Andy Butler and the Team at R3

“Exceptional communication, service just as described, recovered all my data, very highly recommended.”

Helpful Report

(Blackpool) -

Glad we could be of service. When a memory stick asks to be formatted it is often a controller fault or corruption of the file system, this can also be as a result of bad sectors. Once we had gained access to the memory and created an image all data was recovered successfully. The file list and integrity report showed over 99% of the data was intact and even the few damaged pictures were editable. These were all returned by secure download. Many thanks for the review Andy Butler and the Team at R3 Data Recovery Andy

“Irrespective of how effective you are at backing up your sensitive data, when your backup needs backing up and everything fails - R3 Data are there to help! The fast track service that I used ensured that 100% of my data, especially irreplaceable family photos, were backed up and copied to a new external hard drive device. I trust R3 implicitly with my data. Not only are they highly competent, but I found them to be quite personable and understood my situation. I would highly recommend them to anyone who experiences the same levels of anxiety when they think they've lost all their data!”

Helpful Report

(Bexleyheath) -

We do our best to meet the needs and expectations of every client. Losing data for some can be financially disastrous or emotionally distressing or both. The entire R3 Data Recovery operation acts as a full data recovery Hospital, working 7 days per week handling many thousands of communications and hundreds of successful recovery engagements. Our success rates are the best of British and we are Internationally recognised as one of the best teams of data recovery engineers assembled in Europe. We offer fixed price , no recovery no fee and unrecoverable escalation services for data recovery in situations which would normally be abandoned by our competitors. Many thanks for the review Andy and the team at R3 Data Recovery

“I was impressed to be able to speak to Andy on a Sunday when I was stressed and worried about my loss of data. He was immediately helpful and clearly experienced, as well as reassuring. He worked hard to deal with my issue straight away in a communicative, kind and professional manner and I always felt that I was in safe hands. A first class service. Thank you Andy.”

R3 Data Recovery 5 star review on 11th September 2016

Helpful Report

(Sydenham Hill) -

Many thanks for the Review, In this case it we provided an emergency recovery and restoration of an iMac in London. We arranged a dedicated driver to collect and return the iMac and recovered the degraded drive to a new drive which was made into a bootable clone. This enabled Harriet to not risk her system in the normal courier service and for the R3 Team to handle the entire disaster without risk to the drive or the system. We have also referred a partner support company to assist with setting up Apple Time Machine backups and future support. Many thanks for the review Andy and the team at R3 Data Recovery Security House Sheffield

“They gave clear advice over the phone. This was free & is working OK at the moment.”

R3 Data Recovery 5 star review on 9th September 2016

Helpful Report

(Nottingham) -

Many thanks for taking the time to leave a review. Andy the team at R3

“Very quick turn around, kept me up to date with the progress. Would deffo use again if i had too.”

R3 Data Recovery 5 star review on 6th September 2016

Helpful Report

(London) -

Many thanks for the review. Despite a long and busy life your Hitachi Desktop drive failed after 6 years of continuous use. Our lab carries stock of donor parts and our engineers are the best in the business. Despite a head crash and bad sectors the quality of the recovery speaks for itself 99.98% 218.6GB and within the budget quoted at the outset. Many thanks for the review Andy and the team at R3 Data Recovery

“Great communication with everyone via email & phone, they recommended not to settle the bill until satisfied with the service and managed to recover my files which another company were unable to, returned hard-drives safely packaged and quickly delivered! Delighted with the service, if any friends have similar "critical" PC issues that need fixing desperately then I wouldn't hesitate to recommend R3 Data Recovery! :D”

R3 Data Recovery 5 star review on 5th September 2016

Helpful Report

(Hemel Hempstead) -

Many thanks for the review Scott, As is often the case all that is shiny is not necessarily gold, and when told your hard drive could not be recovered you did well to select a true Seagate data recovery specialist. Our team of engineers have recovered many Seagate drives declared unrecoverable by UK and European labs and we are used as an escalation route for some of the most severely damaged and degraded drives which other labs and data recovery experts do not have the time or resources to handle. However this expertise, experience and the resources of the R3 Data Recovery Hospital based at Security House in Sheffield does come at a what appears on first glance to be a premium price. In reality we are cost effective and realistic about the cost of carrying our data recovery at the highest success rates and most economical cost. Thank you for your review, We will continue to further refine and develop our class leading success rates and match these with improvements to our entire processing system to enable more clients to gain access to the very best British data recovery lab. Andy and the team at R3

R3 Data Recovery is rated 4.7 based on 575 reviews