Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

Write Your review

Tell us how Quest Motor Group made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had let my MoT run out and was struggling to find somewhere to do it at short notice. Quest gave me an appointment for the next day which was greatly appreciated”

Helpful Report

Posted 2 years ago

Dear John, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I've never bought from a salesroom before; always private sellers and this experience was more than I expected and I would do it again. The salesman (Rob) was SO accomodating, I hadn't rung ahead but he walked to get the car from their storage place as it wasn't yet at the yard; awaiting a valet (took 10 min) so that I could see it straight away. He was kind, approachable and honest. We noticed some little imperfections with the body work and booked in a test drive. When I returned for the test drive the car had been MOTd, serviced, valeted and the body work imperfections had been dealt with. He was so friendly and easy to talk to and never once pushy. He allowed me time and space to think and never made me feel that I had to make a panicky or hurried decision. He answered questions a second time if I hadn't understood or remembered something and was never impatient towards me. His customer service was outstanding. I am Autistic so processing time, understanding everything and feeling relaxed and that salespeople are honest to me are vital for me to make such a big purchase, hence I've never bought a car from a company before. I was not expecting it to be such a pleasant experience and really thought I'd end up walking out, annoyed and frustrated by a pushy person but I liked the car and wanted to give it a try; I am so glad I did. I also had the added reassurance of the 3 month warranty which a private seller wouldn't have been able to offer. I would def buy from a salesroom again.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Hi, Thanks for taking the time to leave us a great and detailed review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“From the time we first looked at the car I was interested in to the time I picked the car up I was not rushed at all and given all information about the car, insurances, and service plan, to take my time and decide. Felt confident with the sales man and was very satisfied with the service her provided.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mrs Ranson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Excellent customer care, that’s why I bought another car from Quest. Thank you.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Miss Brown, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Very friendly. Felt comfortable the whole time. No pressure selling. Informative”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mrs Thomas, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Bought over the internet & phone. Company were first class, Rob was first class”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mrs Brooksbank, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Great sales service as always by Darren. He's my 'go to' guy if I ever need a used car. He's always very helpful and takes time to understand what I need in my next car, and ensures that I get what I'm looking for at a good price.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Shute, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“We have used Quest Motors to supply our Motability vehicles for a good number of years and have always found each of the different salespeople to be helpful and tactful. The after-sales service has been very good with the staff showing understanding and empathy with our needs and have supported us in whichever way they could.”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mrs Hadfield, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 2 years ago

“Many vehicles to choose from. Helpful but not pushy salesmen. Allowed us to test drive a car without salesman being with us (very important for me). Friend staff.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mrs Samuels, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“The sales man was very helpful.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Miss Tofts, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Excellent service for your salesman. Stuart from start to finish would recommend your garage to everyone . stuart heal”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Heal, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Stuart and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Richard Cowan, brilliant as ever!!!”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mr Cooper, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Good service as usual, won’t find it better elsewhere”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Prior, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Bought our ex-demo Suzuki S-Cross. Amazing service from Richard who handles everything with little involvement from us. Stress free, great deal and very polite and knowledgeable staff. Will always use Quest for our vehicle purchases and servicing.”

Helpful Report

(BraintreeSuzuki) - Posted 2 years ago

Dear Mr Butler, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Rob was absolutauty amaziing thoughout the time we arrived here”

Helpful Report

(Braintree) - Posted 2 years ago

Dear Mr and Mrs Liman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I found Darren of the Quest Motor Group a very friendly, helpful and experienced member o f Wuest Motor Group b”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mrs Felton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Very professional, efficient and friendly service. Special thanks to Sales Executive Darren Smith”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Sergey, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren Smith and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“I thought l would like a Mokka car but wanted to have a drive in it before making my decision . I was so grateful to Rob Beckwith for not putting me under any pressure to buy the car unless l was sure it was right for me . Thank you Rob . Mrs Joanna Lawson”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mrs Lawson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Very good price’s staff very friendly”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Veli, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

“Excellent experience, Stephanie delivered at the highest standards across everything that mattered, sets the standard for the car purchase experience.”

Helpful Report

(BraintreeUsed) - Posted 2 years ago

Dear Mr Godwin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Stephanie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 years ago

Quest Motor Group is rated 4.9 based on 1,897 reviews