Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was generally pleased with the customer service provided by Quest. I was however slightly disappointed that I wasn’t shown how to use the touch screen. The clock had been adjusted and the manual hasn’t helped me to find how to do this. Still a mystery.”

Helpful Report

(BraintreeUsed) - Posted 10 months ago

Thanks for taking the time to leave us a good review. We're sorry to hear that you weren't shown the touchscreen functions. If you are still having some difficulty using your touchscreen, please do get back in touch with us or pop back into the dealership and our sales team will be happy to help. We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. All the best - The Quest Motor Group Team

Posted 9 months ago

“Dropped off Friday evening was told be ready for 12 had a message come collect at 10.30. Perfect.”

Helpful Report

(48738) - Posted 10 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“I recently purchased a car from this company shocking, I asked before purchase about the condition of the paint work, was told excellent one owner been well looked after. I received my Honda Jazz covered still in polish a dent above door handle significant stone chips on the Bonet a couple are raised the car has clearly had a life in the car wash! First day out had to pull in as the tyre pressure was low second day the car would not start out side Sainsburys The battery was dead in the Key fob..actually on both of them. The parking camera has red paint on it ? Obviously had a paint job on the bumper, the car matt was torn and frayed. VERY CONCERNED ABOUT PARTING WITH ALOT OF MONEY TO A COMPANY WHO DONT CARE ONCE THEY HAVE YOUR BUISNESS STILL WAITING FOR A CALL BACK!”

Helpful Report

Posted 10 months ago

Dear Joann, We're disappointed that you have left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We can assure you that we carried out our usual thorough checks before delivering the car but unfortunately as vehicles age they do start to show signs of wear and tear – this is taken into consideration when we value and put the vehicle on our forecourt. We have on a number of occasions tried to contact you to discuss how we might be able to assist you with this matter, but unfortunately we haven’t been able to speak to you. If you would still like to talk to us, please email us via helpdesk@questmotors.com Kind regards The Quest Motor Group Team

Posted 9 months ago

“I’ve used them for years now and wouldn’t go elsewhere x”

Helpful Report

(BraintreeSuzuki) - Posted 10 months ago

Dear Mrs Smith, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we continually achieve this during your visits to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Friendly and helpful staff. Went in to look at a car and left 2hrs later having bought a new car - l think that says it all!”

Helpful Report

(BraintreeSuzuki) - Posted 10 months ago

Dear Mr Howarth, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Car had its Soring service, on time and all found Ok in a short timescale.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr K Radley, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 9 months ago

“Good service and great customer service”

Helpful Report

(BraintreeUsed) - Posted 10 months ago

Dear Mr Chapman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“The service I had was very good and very easy.”

Helpful Report

(BraintreeUsed) - Posted 10 months ago

Dear Mark, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Can’t fault the service very professional will always take my BMW there”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr N Crane, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Supportive, efficient and personable.”

Helpful Report

(BraintreeSuzuki) - Posted 10 months ago

Dear Ms Littman, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Joe has been so helpful. He’s charismatic and knowledgeable and has kept me fully updated the entire way through. Thank you.”

Helpful Report

(BraintreeUsed) - Posted 10 months ago

Dear Mrs Martin, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Joe and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“From start to finish, I felt valued. Everything was explained and matched to my needs.”

Helpful Report

(BraintreeSuzuki) - Posted 10 months ago

Dear Mrs Selby, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Called into Sukuki (Quest Motors) Braintree along with several other Car Sales in the area as we were looking for a replacement car for my wife. From entering we were given a genuine greeting. From our first meeting of the Sales Executive Richard Cowan, we took an instant like to him and his relaxed approach. Richard took the time to listen to my wife's needs and expectations for her replacement car and suggested a more suitable car. From initial enquiry to the final delivery, Richard went beyond what i expected from a Sales Executive by even giving advice with completing Insurance online one sunday on his day off. He is a chap with great professional knowledge of his product, his calm delivery in advice and perfect manners to match. He definately sets the bar for his trade I strongly recommend this gentleman for your next Suzuki and gurantee you wont be disappointed.”

Helpful Report

Posted 10 months ago

Dear Ian, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. We are so pleased to have received this review and are delighted that your wife found her next car under the guidance of our Suzuki Sales Manager Richard. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Took my car in for a service. Professional, efficient and couldnt be anymore helpful.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr R Weemes, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Very good service”

Helpful Report

(48738) - Posted 10 months ago

Dear Mrs M Grubb, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 10 months ago

“Always helpful and friendly. The only pity is that they moved away from Maldon and are not so convenient.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr J Harris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“All round excellent services at Quests Braintree.”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr T Hazell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“Customer sevice excellent”

Helpful Report

(48738) - Posted 10 months ago

Posted 10 months ago

“Very good”

Helpful Report

(48738) - Posted 10 months ago

Dear Mr M Barrat, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

“I would like to thank Lee Barnes and the mechanics for all the work they put in, getting my car back up and running. The service I received was excellent. I cannot praise them enough.”

Helpful Report

Posted 10 months ago

Dear Gareth, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 10 months ago

Quest Motor Group is rated 4.9 based on 1,897 reviews