Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,895 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,895 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always the same, good, pleasent and efficient service, DC FLEET.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Fleet, Thank you for your five star review. We really appreciate you taking the time to leave us your kind comments, and are pleased to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Incredible service from Quest Motor Group - Richard and the Team! Nothing was too much trouble and will be returning in the near future for another car GL”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave us a five star review regarding your recent experience. We are delighted to hear that you are happy with the service you received, and look forward to welcoming you back in the near future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Speedy mot and good communication throughout”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Cottee, Thank you for taking the time to leave us a five star review regarding your recent MOT with us. We are delighted to hear that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“I was very pleased with service staff (Keith) who kept me informed regarding service & additional work needed.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Eaton, Thank you for taking the time to leave us a five star review regarding your recent experience with Keith. We are pleased to hear that you are happy with the service you received and look forward to welcoming you back to Quest Motors in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Car serviced & MoTd in the time frame given and staff polite and helpful”

Helpful Report

(48738) - Posted 3 months ago

Thank you for taking the time to leave us a five star review. We are pleased to hear that you are happy with the service you received and appreciate your kind feedback about our team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“I was kept informed of what was needed and treated very politely.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Greenaway, Thank you for taking the time to leave us a five star review regarding your recent experience. We are pleased to hear that you are happy with the service you received and look forward to welcoming you back to Quest Motors in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Service under contact cover”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Claydon, Thank you for taking the time to leave us a review. We hope that you are satisfied with the service you received - if we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Very helpful. Good company to deal with.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Lunt, Thank you for taking the time to leave us a five star review regarding your recent experience. We are pleased to hear that the team were able to help you and that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Smooth and slick from the Team at Braintree. Communication and effieciency of the repairs was second to none.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr A Adedotun O, Thank you for your wonderful five star review. We really appreciate your kind comments and are delighted to hear that you are happy with the service you received from the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Michael explained MOT and replacement items well Thank you”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Blaney, Thank you for taking the time to leave us your kind feedback about your recent experience. We are delighted to hear that Michael was able to assist you and we look forward to welcoming you back to Quest Motor Group again in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Friendly service. I have the service plan so no shock bill at the end. Used collect car service and the driver was Friendly and professional. Overall an excellent experience.”

Helpful Report

(48738) - Posted 3 months ago

Dear Miss Tyers, Thank you for your fantastic review, we are delighted to hear about your recent experience with us. We are pleased to hear that you enjoyed our Car Collection service, and hope to see you again in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Very good service and nice people Pleasure to do business with”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Webster, Thank you for taking the time to leave us a five star review. We really appreciate your kind feedback about our staff, and are delighted to hear that you are happy with the service you received. We look forward to welcoming you back to Quest Motor Group again. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Felt comfortable attending the garage as a young woman, however due to some miscommunication my bill at the end of my service and MOT was almost £60 more than I was told over the phone. They’d done an oil change which I hadn’t been advised was happening at this time. They also told me they had washed my car when I went to collect it, but upon getting to my car it was not however I was in a rush to get back so didn’t return inside to say. I will say that the gentleman I was dealing with was very nice and did explain the breakdown of the invoice to me so I knew what I was paying for, I was just a little disappointed I hadn’t been told the oil change was being added when I spoke to someone during the day. I was told on the phone the only payment due at the end would be around 50/60 for a replacement indicator bulb to pass the MOT.”

Helpful Report

(48738) - Posted 3 months ago

Dear Miss Slack Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met and for any initial miscommunication. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Great work as always”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Taraev, Thank you for your kind five star review, we really appreciate it. Our team are pleased to hear that you are satisfied with the service you received, and they look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“The car I bought was sold as having full history when it in fact didn’t. This meant it didn’t have the remaining 2 years of warranty that I was told it had. A warning light came on 2 days after buying the car and I’m still going back and forward with Quest about it now, a year later. Currently they’ve had my car for 18 days and there is very little very slow progress on my car. I was told they would take it to Kia to be repaired if they couldn’t do it themselves. I paid over the odds for a car with part service history and no manufacturer warranty, plus the other small defects with the car have not been rectified. Small things like bits of trim that were missing or broken not repaired properly. When I collected the car there was god hair in the boot, each time it came back for repairs I asked them to clean the boot properly and each time they said they had done but there was still dog hair and smears on rear windows. Terrible quality of customer care, despite everyone I’ve spoken to being very polite and courteous.”

Helpful Report

Posted 3 months ago

Dear Mr Garvey Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. Since your review, we believe the General Manager has been in contact with you and hopefully resolved this matter. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Wouldn’t even give a one star! Got in early Saturday morning, and was told I was first in the queue, only to come back 4 hours later and still had to wait another 1/2 hour! My car failed on binding rear brakes, however it was totally undrivable to take away as the handbrake must have been rammed so hard, it stuck on!!! I would never recommend anyone to come here.”

Helpful Report

(48738) - Posted 3 months ago

Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Very friendly helpful staff”

Helpful Report

(48738) - Posted 3 months ago

Thank you for taking the time to leave us a five star review. We really appreciate your kind feedback about our staff and look forward to welcoming you back to Quest Motor Group again. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“Charged for oil which I believe to be a part of my annual service, as never been charged for oil before.”

Helpful Report

(48738) - Posted 3 months ago

Dear Mrs Storey Thank you for taking the time to leave us your feedback. We are disappointed to receive your review, as we pride ourselves on offering a five star experience for all of our customers. We apologise that on this occasion this level of service was not met. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 2 months ago

“Needed an urgent MOT and Quest managed to fit it in on the same day; excellent”

Helpful Report

(48738) - Posted 3 months ago

Dear Mr Woolston, Thank you for your kind five star review, we really appreciate it. We are pleased to hear that our team were able to accommodate you and that you are happy with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

“I am dealing with nick from braintree branch and I am very happy with all he's dont for me from the word go”

Helpful Report

(BraintreeUsed) - Posted 3 months ago

Dear Mr Lord, Thank you for your wonderful five star review about your experience with Nick. We are delighted to hear that Nick has been able to assist you and that you are satisfied with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 3 months ago

Quest Motor Group is rated 4.9 based on 1,895 reviews