Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been dealing with Quest Motorrs for 20 odd years and bought 3 cars from them, servicing has been excellent and Ihave had trouble Free motoring as a result”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr A Saltwell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we've continually offered this over the last 20 years, and we truly appreciate your custom. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Great friendly service Lee is always very helpfull”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs P Shelley, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Been having my car serviced and mot by Quest for many years now.Service is always 100% excellent and the staff always friendly and helpful if you sometimes have a problem they soon get it sorted.Family run businesses are hard to find now a days, long may you continue.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr K Eggleton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we've continually achieved this over the years, and we are truly grateful for your loyal custom. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Helpful, knowledgeable and professional thanks”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Collier, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Disappointing. Needed the diagnostics team to look at a problem with the tyre pressure indicator. I purchased my Honda from Quest Braintree less than a year ago and wrongly assumed that diagnostics was covered under the warranty. The team couldn’t find anything untoward which is fair enough but I was charged £49 to reset all sensors. The strange thing is that on my invoice it suggests I was quoted a price which actually was double what I paid.?This is the second time in two weeks that I have had to use the service dept and on both occasions at no stage was I informed of any cost to be incurred by myself. Last week I paid the princely sum of £57 for 3 wipers. There are some very pleasant people at Quest but there needs to be an improvement in the communication process.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr R Cornell, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to see you feel we achieved 3-stars. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. I have spoken with our Service Manager regarding the situation and we do apologise if you did not receive information on costs prior to them being incurred. We do have a robust process in place to ensure that customers are kept informed throughout the time their vehicles are with us, particularly when it comes to providing quotes for work needed and requiring the necessary authorisation to begin, so we will investigate what happened on this occasion. The reason the diagnostic charge was only £49 rather than the full amount quoted was due to the fact that it took less time than estimated to carry out this work, so we will only charge the actual time spent on the task. The cost of £57 for a full complement of new Bosch wiper blades was quoted on your vehicle health check, and they should serve you very well for a long time to come. Thank you for your loyal custom and we look forward to seeing you again at Quest Motor Group soon. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“Hi I'm very happy with Quest never been let down always do good work friendly service and staff 😊”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr C Bacon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Hi you mention that that I have recently had my car serviced and MOT’d with you recently which is incorrect, have sent my car to you on four different occasions now in an attempt to resolve an ongoing problem and after the fourth attempt I was assured that the problem was fixed, however the day after my car returned the problem reoccurred and I spoke to Kevin who told me that he would have to find out the next plan to fix the problem and he would get in touch with me, that was over a week ago and I have heard nothing.🤷‍♂️”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr D Francis, Thanks for taking the time to leave us a review. We aim to deliver a 5-star experience to every customer that visits us, so it's disappointing to see you feel we achieved 3-stars. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. I have spoken with our Service Manager and he has been in touch with you regarding this issue, and we believe it has now resolved itself. As a precaution however, we do have you booked into our workshop next week so we can check over the vehicle. Each time your vehicle was in with us, one of our colleagues did collect and return your car to minimise the inconvenience as much as possible while we investigated. We look forward to seeing you next week to confirm the problem is now fixed. Kind regards The Quest Motor Group Team

Posted 1 year ago

“The service provided was fantastic, they dealt with our requirements professional”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr P Fisher, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Car was picked up for mot and dropped home. It was cleaned and hoovered. The gentleman who did the transferring was polite friendly and friendly.”

Helpful Report

(48738) - Posted 1 year ago

Dear Ms S Bennett, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that books into our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I would confidently recommend Quest Motor Group to anyone wanting to buy a car or having their car serviced,MOT’d or anything else relating to it. I purchased 2 cars from them over a period of 14 years and had excellent car care done by them. Wouldn’t go elsewhere for the latter.”

Helpful Report

(48738) - Posted 1 year ago

Dear Miss M Eve, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we've continually offered this over the last 14 years, and we truly appreciate your custom. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Great very helpful and told us about the car we were looking at and a very nice man”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Daniels, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“good service, good advice and timely”

Helpful Report

(48738) - Posted 1 year ago

Mr R McLean, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“I have always been satisfied with the service received at Quest Braintree and Lee Barnes is always kind and helpful, thank you”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs J Symons, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service ... Booking car in. Car being collected. Phone call giving information update and taking payment. Car being delivered back to me. A seemless service.”

Helpful Report

(48738) - Posted 1 year ago

Mrs P Carter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Brillaint and efficient!”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr M Maher, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent polite service and everything completed in the time frame I was given. Car cleaned and ready to drive away.”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Amazing experience, very helpful and relaxed approach to car sales”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Very pleased with the sales of the car we bought Rob was very helpful and sorted everything out for us many thanks”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Hunter, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Went into Quest motor Group on Saturday 27/01/24 found a car we liked spoke to Rob who was very helpful and by Tuesday I brought the car thanks to Rob who sorted everything out was very pleased with the service we got many thanks”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Posted 1 year ago

“Needed an urgent oil change. Fitted me in same day. Very grateful.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr K Willis, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Quest Motor Group is rated 4.9 based on 1,897 reviews