Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service from sales department, very professional and everything covered in a timely manor, Rob was very helpful thru out the whole process of buying our new car.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Jenkins, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Fantastic business. I was looked after by someone called Ollie who was extremely professional and knowledgeable, and made every effort to make the process as easy and smooth running as possible. He was very helpful answering any questions I had, and I feel confident that the support would be there should any problems arise after purchase. Excellent service and standard of care.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Annabel Mitchell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Ollie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Always provide excellent service. And Warren is so helpful.”

Helpful Report

(48738) - Posted 1 year ago

Dear Ms S Clow, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Warren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“No problem”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr A Harris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Good service, very helpful and efficient.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Ms Seff, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Very helpful”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 1 year ago

“Great service and communication as always”

Helpful Report

(48738) - Posted 1 year ago

Dear Mr M Finch, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service. My car was collected and delivered back, cleaned inside and out, The mechanic rang me to explain what needed doing immediately and advised what could wait and for how long.”

Helpful Report

(48738) - Posted 1 year ago

Dear Mrs P Parker, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that chooses to have their car serviced with us at our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Great service & friendly team”

Helpful Report

(48738) - Posted 1 year ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Nick was very down to earth and didn't push anything on me. Quick process and a great help.”

Helpful Report

(QuestCommercials) - Posted 1 year ago

Dear Mr Smith, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Great experience, Rich was a pleasure.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Miss Boxcer, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rich and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Bought my first car with Rob very nice and helpful man definitely be going back and will always reccomend family/ friends extremely helpful👍”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Claydon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Rob has been brilliant, honest and open and very supportive. Would recommend quest to anyone for their car needs”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Miss Backler, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“The sales man was very helpfull and let us know all opions on all aspects of the sale.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Howard, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service ,very polite and helpful chose quests to upgrade my car as have always had prompt Excellent service”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Sellars, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your most recent visit to our Braintree Dealership - and thank you for your loyal custom. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Excellent service ,very polite and helpful”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Sellars, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Been dealt with by Geoff Leland, perfect, couldn’t ask for any more”

Helpful Report

(BraintreeSuzuki) - Posted 1 year ago

Dear Mr Chippendale, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Geoff and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Faultless experience”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Holmes, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

“Had to keep chasing for paper work I needed so can buy the car, Paint touch-ups was not completed properly. Accessories on the car are not working I now have to pay out to get working.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mr Yardley, We're disappointed to see you only left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've met and even exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. We have spoken with the sales executive on this issue and can’t find in any of the correspondence any issues raised regarding late paperwork. It seems all documentation was provided to you at the correct stage of the car buying process. Regarding the accessories, it was explained that the vehicle did have a connected camera, but it does require a subscription with the manufacturer to activate this feature due to the vehicle being older than 3 years. Upon inspection of the vehicle at the time of purchase, it was identified that a few areas did require a small amount of paint work which was agreed. The sales executive did visit your home to collect the vehicle and return it once the work had been completed so that you were not inconvenienced. Since returning the vehicle to your home, new areas were identified as needing paint, and we have already offered to fix these. Please do reply to our sales executive on the issue regarding paint so we can arrange a date to resolve this issue. Kind regards, The Quest Motor Group Team

Posted 1 year ago

“We have assisted by Rob Beckwith when we viewed the car that we like. He is very accommodating and has explained well about the warranty and gap insurance with clarity.”

Helpful Report

(BraintreeUsed) - Posted 1 year ago

Dear Mrs Reantaso, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Rob and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 1 year ago

Quest Motor Group is rated 4.9 based on 1,897 reviews