Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful very welcoming, no pressure sales at all . I would deal with again”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Harding, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Excellent service as always, Rob and Nick are very good at providing what the customer is after .”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Harris. Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Rob, Nick and the rest of the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I purchase a car from quest motors on Saturday, Darren who helped to sort a car and helped with the finance couldn't have more helpful.”

Helpful Report

Posted 4 years ago

Dear Mrs Brannigan, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Nick did a great job helping me find my new van. Would definitely recommend. S Gates.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Gates, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Nick and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Great customer service from start to finish from Bret and the team. No questions were left unanswered and we didn’t feel pressurised to make a decision we weren’t happy with. Will definitely recommend Quest and Bret, in particular, to our friends and family.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Woodhull, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Bret and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Having had my 2010 Vauxhall give up the ghost a few weeks ago, and some pretty terrible experiences with a couple other dealerships elsewhere, it was getting pretty desperate before I remembered, although being somewhat far away, how well Quest had treated my family and I in the past. I phoned just past closing as I later found out, but one of the staff took all my details and said that Peter from the Braintree Vauxhall branch would get in touch with me the following day. That night in fact, at around 11pm, Peter emailed me, even apologising for the previous hassle with other dealerships entirely unrelated to Quest. He informed me he had some new and used models of the Crossland X that I was interested in, and that I could come in at any time the following day and he would make time for me. The next day, I took the train and then got a lift from good ol' Mum and went to meet Peter. Straight away, I was treated like an old friend, and Peter and the team were professional, but most importantly, so helpful in not only telling us our options, but also in offering solutions for any problems that could arise. He was funny, friendly, and very accommodating, alternating between his desk, the forecourt and most places in between to show me the model he thought was best. In just under an hour, I had decided on a car, and had passed finance. What really made me want to ensure Peter and the team got a write up is this: being self employed, my car is my lifeline. Two weeks without one was so difficult. So? Peter set me up with a set of wheels until the new car came in. He even waived the fees for any insurance, and had me on my way under my own steam in less than half an hour. People are far too quick to complain about the bad, but this restored my faith in car shopping and confirmed for me that Vauxhall is the best choice. It was painless, informative, and just so incredible, I think the whole family want to come to Quest Braintree from now on! Thanks again for everything, you've got an absolutely stellar team who are a credit to Quest and the brands that you represent. Jack”

Quest Motor Group 5 star review on 4th September 2020

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Browning, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Peter and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Rob and steph were very helpful with giving me info i needed about my car, i’m happy with my car and glad i’ve switched to Quest motors”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Miss Hewitt, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits us, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit to our Braintree Dealership you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 4 years ago

“I have only had contact with Darren Flight but he has been exceptionally good to deal with and a real asset to your company”

Helpful Report

Posted 4 years ago

Dear Mr Collinson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Out of date brochures. No colour swatches. Unsure what price I can have. Unsure what colours are available. Unsure why I’m giving you money.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Hall, We're disappointed to read your review, it's certainly not reflective of the great experience we pride ourselves on delivering and that so many of our customers have had. A member of our team has since been in contact with you to discuss these issues and on this occasion we have cancelled your order with us. We love to see our customers happy, and where a customer is not happy and we feel there's nothing we can do to make them happy, we'll cancel the order to allow you to find another dealership. We wish you all the best with your search for a new vehicle. Kind Regards - The Quest Motor Group Team

Posted 4 years ago

“Very polite and helpful”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Hirst Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very happy with experience, Darren very helpful.”

Helpful Report

Posted 4 years ago

Dear Mr Taylor, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“We spoke to Pete at Vauxhall. He was extremely helpful, very informative and we ended up purchasing the car we wanted! Couldn’t be more happy.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Miss Jarvis, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Pete and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very helpful couldn’t fault the service we received told Ollie what we was looking for and he found it for us”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Morarji, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Ollie and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Purchased a car from Oli who was very friendly and knowlegable. I couldnt make it into the branch due to staying in scotland but he sent a great video and the courier service was very reasonable. All in all a very smooth and stress free experience, would highly recommend...thanks”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Shand, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer, during every interaction with us, so it's fantastic to hear that we achieved this during your experience with our Braintree Dealership. I will be sure to pass your kind words onto Oli and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very pleased with response from Richard Cowen, he reacted very prompt with a video tour of the vehicle and acted in a very professional manner not like other dealerships I had tried to deal with, end result very pleased, thanks.”

Helpful Report

Posted 4 years ago

Dear Mr Prosho, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Maldon Dealership. I will be sure to pass your kind words onto Richard and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Very helpful and met all our requirements”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Pinkerton, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I can only speak of your Sales Executive, Russell Wheatley, he was open and friendly, gave us all the options and was a good salesman as he sold us some “add-ons “!”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Dear Mr Sitch, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Russell and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“I can only speak about your sales executive’Russell Wheatley’, found the service was very good, and a good salesman as we bought some “add ons “ 😊”

Helpful Report

(Quest Motor Group) - Posted 4 years ago

Posted 4 years ago

“As always very good people to deal with, reassuring and pleasent, have dealt with Quest for years, DC Fleet.”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mr Fleet, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

“Peter explauned every thing to us about the car. We are lots of questions and he answerd all of them. Made us so welcome. 100%”

Helpful Report

(QuestCommercials) - Posted 4 years ago

Dear Mrs Bennett, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words onto Peter and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 years ago

Quest Motor Group is rated 4.9 based on 1,897 reviews