Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,895 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,895 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was waiting for a call to say vehicle is ready so phoned several times but answer I left message But still no call . So decided to go to the garage with my son driving as it is 17 miles . Waited for 15 minutes to be told they are waiting for the invoice. By the time I was seated it was after 5pm and staff was leaving. I asked the gentleman why no one had called me, he's replied the system had gone . I replied if I hadn't used my Initiative I would not have my van till tomorrow. Unfortunately I won't be using the garage again and won't recommend it either.”

Helpful Report

(48738) - Posted 4 months ago

Dear Mr Buffoni, Thank you for taking the time to leave us your feedback about your experience. We aim to provide all of our customers with a five star service, so are disappointed these standards were not met. We sincerely apologise for the lack of communication during your visit, unfortunately we experienced technical issues with one of our systems of this day. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Appointment was on time, Keith is always friendly and kept me advised of what was happening with the service at all times.”

Helpful Report

(48738) - Posted 4 months ago

Dear Ms Weaver, Thank you for your wonderful review. We are pleased to hear that you are happy with the service you received from Keith, and look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Very good service.”

Helpful Report

(48738) - Posted 4 months ago

Dear Ms Garner, Thank you for your five star review. We are delighted to hear that you are satisfied with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Very friendly helpful staff”

Helpful Report

(BraintreeUsed) - Posted 4 months ago

Dear Mrs Riley, Thank you for taking the time to leave us a review. We really appreciate your kind comments about our staff and are delighted to hear about your experience with us. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Lee was extremely helpful in getting us booked in quickly to have our car mended, we really appreciate all he did - thank you!”

Helpful Report

(48738) - Posted 4 months ago

Dear Mrs Hammond, Thank you for your wonderful review. We are thrilled to receive your kind feedback about your experience with Lee, and pleased we could get your car back on the road. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Very disappointed having had bought two nearly new cars in the last couple of years and had good experiences as we were buying a car. Thought we would contact to help find a fault and told to pop on by 11 on a Saturday to find a very angry man on the front desk who said he couldn’t believe that we were told it was ok to bring in. Anyway was checked and appointment booked to bring back for assessment. Booked half day of work, attended and then passed paper to sign and then spotted a cost of £115 an hour to just check the car which was not mentioned previously and no confirmation of how many hours it would take so I could not take the chance on total cost based on this. So wasted my time and loss of money from not working and still have to find the fault. Manager has since contacted and apologised and arranged to provide a free MOT for my wife’s car. In system message received fault cleared but has not been resolved. Now having to find someone else to sort out the problem so will think again about if use Quest again 🤷‍♂️”

Helpful Report

(48738) - Posted 4 months ago

Thank you for taking the time to leave us your feedback. At Quest Motor Group, we aim to provide a five star service to all of our customers, so we are disappointed to hear that you were not satisfied with your experience. We understand the team have already been in contact with you, but we would like to take the opportunity to apologise again, and we would hope to welcome you back in the future to provide you with the usual exceptional service that we strive for. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Always very good service. Staff are polite and very helpful.John”

Helpful Report

(48738) - Posted 4 months ago

Dear Mrs V Archibald, Thank you for taking the time to leave us a great review. We are delighted to receive your kind feedback about your experience with us, and that our staff were able to assist you. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Everyone is always very friendly and helpful. I feel very confident that I am leaving my car in safe hands.”

Helpful Report

(48738) - Posted 4 months ago

Dear Mrs Greenhalgh, Thank you for your wonderful five star review. We are thrilled to receive your kind comments about our staff and your experience with us. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Exfellent service”

Helpful Report

(48738) - Posted 4 months ago

Dear Mr R Bartholomew, Thank you for your five star review. We are pleased to hear that you are happy with the service you received, and we look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Customer service is excellent. Staff are friendly and helpful and it nice having cup of coffee while you wait for your to be worked on. The car is returned clean and tidy.”

Helpful Report

(BraintreeSuzuki) - Posted 4 months ago

Dear Mrs Hounslow, Thank you for your kind review. We are delighted to receive your feedback and hear about your experience with us. We look forward to welcoming you back in the future, in the meantime, happy driving! All the best - The Quest Motor Group Team

Posted 4 months ago

“I'm very happy with the service you provide from start to finish.”

Helpful Report

(48738) - Posted 4 months ago

Dear Mrs Archer, Thank you for your wonderful review. We are pleased to hear that you are happy with the service you received, and look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Always happy to take my car 🚗 there good service, friendly staff 😀”

Helpful Report

(48738) - Posted 4 months ago

Dear Mr Bacon, Thank you for your five star rating. We are delighted to receive your wonderful feedback and to hear that you are happy with your car service. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“These guys are spectacular, professional and quick. Very polite bunch of people. Would recommend to everyone”

Helpful Report

(48738) - Posted 4 months ago

Dear Mr Hill, Thank you for your fantastic five star review. We are thrilled to read your kind comments about our team and the service they provided. We look forward to welcoming you back to Quest Motor Group in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Like most main dealers dealing with lease vehicles”

Helpful Report

(48738) - Posted 4 months ago

Thank you for taking the time to leave us a review. Here at Quest Motor Group we pride ourselves on offering a five star experience to all of our customers, so we are disappointed read that this standard was not met on this occasion. If we can be of any further assistance, please don't hesitate to get in contact with us on 01376 317 445. All the best - The Quest Motor Group Team

Posted 4 months ago

“Sorted my service very quickly. Very accommodating. Car feels like new.”

Helpful Report

(48738) - Posted 4 months ago

Thank you for taking the time to leave us your kind feedback. We are thrilled to hear about your experience with us and that your car has left our centre feeling brand new. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Very satisfied - all works carried out”

Helpful Report

(48738) - Posted 4 months ago

Dear Mr Haddow, Thank you for taking the time to leave us a great review. We are delighted to receive your kind feedback about your experience with us, and hear that you are satisfied with the service you received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“NO COMPLAINTS AS USUAL”

Helpful Report

(48738) - Posted 4 months ago

Thank you for taking the time to leave us a five star review. We are pleased to hear that you are happy with your experience and look forward to welcoming you back in the future. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“very good friendly staff service and mot was done to a fantastic standard my only complaint is it was very difficult to call the garage always went to answerphone”

Helpful Report

(48738) - Posted 4 months ago

Dear Mr Morgan Thank you for taking the time to leave us a review. We are delighted to receive your comments about our staff, and are pleased that they were able to assist you. We apologise that you had trouble reaching us on our phone line, but look forward to welcoming you back in the future. All the best - The Quest Motor Group Team

Posted 4 months ago

“From start to finish I would definitely recommend the Citroen service garage at Braintree. From booking my car in through to the work being completed, I was extremely happy with the customer service I received. I was kept informed throughout, including the day before to confirm what time my car would be picked up, first time I’ve used the collection/drop off option. Very punctual & polite and answered all questions I had.”

Helpful Report

(48738) - Posted 4 months ago

Dear Mrs Watling, Thank you for taking the time to write an amazing five star review. We are delighted to hear about your visit to us, and that you are happy with the service you and your Citroen received. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

“Never had any fuss with Quests. Always received honest advice with regards any Service or repair”

Helpful Report

(48738) - Posted 4 months ago

Dear Mr T Hazell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 4 months ago

Quest Motor Group is rated 4.9 based on 1,895 reviews