Quest Motor Group Reviews

Name: Quest Motor Group
Address: 287, Rayne Road, Braintree, 287, Rayne Road, Braintree, Essex
Rating: 4.85

4.9 Rating 1,897 Reviews

97 %

of reviewers recommend Quest Motor Group

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Quest Motor Group:

Quest Motor Group was founded back in 1924 by the Gozzett family and today is still run and owned by the same family who maintain many of the original principles Quest Motor Group was founded upon. This allows Quest Motor Group to give every customer the best experience possible whilst supporting the local communities and organisations around our dealerships.

Quest Motor Group. A Family Business Since 1924.

Visit Website

Phone:

01376 321456

Location:

287, Rayne Road, Braintree,
287, Rayne Road, Braintree
Essex
CM7 2QN

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Quest Motor Group 5 star review on 14th May 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good professional service”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr A Digby, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Fantastic service! They went above and beyond and cleaned my car for me inside and out can’t recommend enough”

Helpful Report

(48738) - Posted 11 months ago

Dear Miss N Mizon, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Excellent service from very friendly and helpful staff”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr W Mesquitta, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“welcoming and friendly service, kept up to date on additional work required. Service completed in timely manner and car cleaned after service.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mrs S Wood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Having been with “Quest motors “covering Several vehicles over many years they have maintained very high standards of vehicle maintenance and customer service . Well done to all the team. Would not think of going elsewhere!”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr P Harris, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we have continually achieved this over the year. I will be sure to pass your kind words on to the team and thank you for your loyal custom, we really do appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Excellent service. Collection made on time. Kept informed of what was needed. Well done.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mrs J Wood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that either visits our Bosch Car Service centre or uses our collect and return service, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Not very happy. Booking team booked me in for a MOT before due date anniversary and lost a month on the ticket”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr R Newman, We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we make every experience with us easy, friendly and enjoyable. We have reviewed the booking that you made with us and we’re sorry that there was an error made on our part, and we did MOT the vehicle a little earlier than required. We have apologised for this mistake and offered a free MOT next year, which you verbally accepted over the phone. You have however now declined this offer for reasons unknown, but if you would still like the MOT next year, please get in contact with us. We do hold ourselves to extremely high standards and when mistakes are made in genuine error, we look to quickly rectify them and use it as a learning experience to ensure this doesn’t happen again. Kind regards, The Quest Motor Group Team

Posted 11 months ago

“Lee your co ordinator we deal with always keep us well informed of what's happening or needed to our vehicle many thanks Mr Rowe.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr M Rowe, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Always a great service”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr D Farrant, Thanks for taking the time to leave us a good review! We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. If we can be of any further assistance, please don't hesitate to get in contact with us! All the best - The Quest Motor Group Team

Posted 11 months ago

“We were rather alarmed when we checked the tyre pressures. One of the new tyres was registering 49 cold when it should have been 32 according to the handbook. We checked the tyres with a proper gauge.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mrs M Jackman Thanks for taking the time to leave us a good review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so whilst it's great to hear that we achieved 4-stars, we hope that during your next visit, you'll feel we've improved enough to leave us a 5-star review. Regarding the issue you have raised, our Service Manager has confirmed that our gauges are calibrated regularly, so we are surprised to hear of this. We would very much like to take a look at this issue if you would kindly bring your vehicle back to us so we can perform another check. There may potentially be an error with the tyre pressure sensor, and we would be happy to take another look at your vehicle if you would like us to. Please do let us know if you would like to bring your vehicle in for further investigation. Kind regards The Quest Motor Group Team

Posted 11 months ago

“Excellent Thankyou , promptly booked, personalised Call, special mention for Lee who as always delivers excellent customer service . Car mot and clean.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr E Darby-Prangnell, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“I love the people and the quality of workmanship is great but there are serious question marks over your organisation and communication.”

Helpful Report

(48738) - Posted 11 months ago

We're disappointed to see you left us a 1-star review. As you'll see from our other reviews, we pride ourselves on delivering a 5-star experience, and in the majority of cases, we're happy to see that our customers have felt like we've exceeded this. As a family-run business which has been going in Essex since 1924, we like to think that we've made every experience with us easy, friendly and enjoyable. Unfortunately we’re unable to identify you as you have reviewed us anonymously, and we would very much like to speak with you to discuss the issues raised. Please do give us a call on 01376 321 456 so we can find out more. Feedback is incredibly valuable to us and we strive to give every customer a 5-star experience, so if there is anything that we can do better, we would very much like to hear from you. Kind regards The Quest Motor Group Team

Posted 11 months ago

“Excellent service received over last 20 years, from buying vehicles to servicing.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mrs G Anderson, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this over the years. I will be sure to pass your kind words on to the team. Thank you for your loyal custom, we really do appreciate it. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Great service quick”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr T Shaw, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Service/MOT: straightforward check in, choice of courtesy car, agreed return time. All work done - spoken & written report”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr K Wood, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Efficient friendly service”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr P Tormey, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Very helpful went through everything and answered all questions we asked”

Helpful Report

(BraintreeUsed) - Posted 11 months ago

Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“Good and reliable.”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr M Hasler, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“I recently had my car serviced at Quest and cannot rate the service I received highly enough. From the collection of my vehicle, to the service, and even the car wash and vac (part of the service) was second to non. My car was returned to me in tip top condition. Lee Barnes and the whole team were excellent”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr P Medden, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits our Bosch Car Service centre, whether you pop in or have your car collected by us, so it's fantastic to hear that we achieved this. I will be sure to pass your kind words on to Lee and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

“This is my 1st car and Darren really helped me understand and got all of my silly queries with patience and understanding. A humble and professional human. Thanks a ton for all the help!”

Helpful Report

(48738) - Posted 11 months ago

Dear Mr L Abraham, Thanks for taking the time to leave us a great review. We aim to deliver a 5-star experience to every customer that visits us, so it's fantastic to hear that we achieved this during your visit to our Braintree Dealership. I will be sure to pass your kind words on to Darren and the team. If we can be of any further assistance, please don't hesitate to get in contact with us. All the best - The Quest Motor Group Team

Posted 11 months ago

Quest Motor Group is rated 4.9 based on 1,897 reviews